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1. Quality Guru- Joseph M.
Juran
By:
Shreya Anand
Vanshika Thakur

2. Joseph M. Juran

3. About
 Born on 24th December, 1904 in Braila, Romania.
 Died at the age of 103 on 28th February, 2008 in Rye, New York, US.
 Was an Engineer and Management Consultant.
 Also, known as Father of Quality.
 Graduated from Minneapolis South High School in the year 1920.
 Bachelor’s degree in Electrical Engineering from the University of Minnesota in the
year 1924.
 Main contributions in the field of management, particularly Quality Management.
 Founder of the consulting firm of Juran Institute, Inc.
 Has been awarded with 30 medals and fellowships world wide.
(Quality Gurus, n.d.)

4. Personal Life
 Son of Jakob and Gitel Juran.
 Was married to Sadie Shapiro in the year 1926.
 Engaged in the year 1925, on his 21st birthday.
 Was married for 82 years when he died.
 Had four children (3 sons and a daughter) named, Robert, Sylvia, Charles and
Donald.
(Quality Gurus, n.d.)

5. Notable Contributions
 1951- Published the ‘Quality Control Hand Book’.
 Has authored 100s papers and 12 books, mainly related to subjects related to
Quality.
(Quality Gurus, n.d.)

6. Career
 His first job was trouble shooting in the Complaint Department of Bell Labs.
 Joined Western Electric’s Hawthorne Works.
 He was chosen to the Inspection Statistical Department of Bell Labs and was
trained in its newly developed statistical sampling and control chart techniques.
 This position firmly put him on the fast track to gaining his reputation in the
aspect of quality.
 Just before the World War II ended, he resigned and joined the New York
University as an adjunct professor in the Department of Industrial Engineering.
 He also started management consulting at this point from which he made a
comfortable living till his retirement in 1990s.
(The Editors of Britannica Enclyopaedia, 2011)

7. Introduction To Quality
 ‘Quality’ means those features of products which meet customer needs and
thereby provide customer satisfaction.
 ‘Quality’ means freedom from deficiencies, freedom from errors that require
the repetitive works or that result in field failures, customer dissatisfaction,
customer claims and so on.
 Actually, the meaning of quality is oriented to costs, and higher quality
usually costs less in the long run.
(Syed, 2009)

8. Juran’s Steps to Quality Improvement
Build Awareness
of opportunity
to improve

Set Goals for
Improvement

Organize to
Reach Goals

Provide Training

Carry out
projects to
solve problems

Report Progress

Give Recognition

Communication
Skills

Maintain
Momentum

Keep Score
(Quality Gurus, n.d.)

9. Pareto Principle
 Also known as the 80/20 Rule, Vital Few and Trivial Many Rule.
 This is a universal principle applicable to almost anything in life.
 This principle claims that the majority of an effect comes from a small
portion of the causes from that event.
 This principle was suggested by Juran and was named after Italian Economist
Vilfredo Pareto who noted the 80/20 connection.
(Juran & Godfrey, 2000)

10. Management Theory
 To implement a company wide quality management process, firstly the
customers are to be identified, then their needs are to be found and then
those needs are met.
 The measures to meet the quality is created and then steps are taken to meet
those measures consistently.
 There is also a need to create processes that work in real- life conditions.
 Juran’s theory on Quality postulates that top level management must be
sincere in their efforts to commit to quality or else all efforts as such would
not work.
(Vliet, n.d.)

11. Juran’s Trilogy
 The Quality Trilogy explains that any organization taking up a journey in
Quality Management will have three processes in place, which are:
1) Quality Planning
2) Quality Control
3) Quality Improvement
(Juran's Quality Trilogy, n.d.)

12. Juran’s Trilogy
 Quality Planning:
1) Establish Quality goals.
2) Identify who the customers are.
3) Determine the needs of the customers.
4) Develop product features that respond to the customer’s needs.
5) Develop processes able to produce the product features.
6) Establish the process controls; transfer the plans to the operating forces.
(Juran's Quality Trilogy, n.d.)

13. Juran’s Trilogy
 Quality Control:
1) Evaluate actual performance.
2) Compare actual performance with quality goals.
3) Act on the difference.
(Juran's Quality Trilogy, n.d.)

14. Juran’s Trilogy
 Quality Improvement:
1) Prove the need of the establishment.
2) Identify the improvement projects.
3) Establish project teams.
4) Provide the team with
(Juran's Quality Trilogy, n.d.)

15. Cost of Quality
 Juran classified the Cost of Quality into three types:
o Failure Cost:
Includes Scrap, Rework, Corrective Actions, Warranty Claims, Customer
Complaints and loss of custom.
o Appraisal Cost:
Includes Inspection, Compliance Auditing, and Investigations.
o Prevention Cost:
Includes Training, Preventive Auditing and Process Improvement Implementation.
(Quality Gurus, n.d.)

16. Contribution to Management
 Juran is mostly remembered as an evangelist for quality and quality
management.
 When he started his career, the focus was mainly given on the quality of the
end product and the quality was mainly ensured by acceptance sampling,
control charts and inspection plans.
 He was concerned about the quality more than the process of manufacturing.
 He was the first to incorporate the human aspect of quality management,
referred to as TQM.
 Was the first to write about the cost of poor quality.
 Founded the Juran Institute as also the Juran Foundation to propagate
quality.
(Vliet, n.d.)

17. Contribution to Management
 Came up with a cross sectional view of management known as Juran Trilogy.
 He brought eastern ideas like Quality Circles to the western
 In the year 1941, Juran stumbled across the work of Vilfredo Pareto.
 He began to apply the Pareto Principle to quality issues, like 80 % of a
problem is caused by 20% of the causes, also known as ‘The Vital Few and the
Trivial Many’.
 In later years, Juran used this to signal the remaining 80% of the causes
should not be totally ignored.
 His book, Quality Control Handbook (1951) is a classic reference for Quality
Engineers.
(Vliet, n.d.)

18. Juran Institute
 Founded in the year 1979.
 The Institute is an international training, certification and consulting
company which provides training and consulting services in quality
management, lean manufacturing management and business process
management, as well as Six Sigma certification.
 This Institute is based in Southbury, Connecticut.
(The Editors of Britannica Enclyopaedia, 2011)

19. Retirement of Juran
 Juran was active well into his 80s, and gave up his International travel at the
age of 86.
 He retired at the age of 90 but still gave interviews.
 His activities during the second half of his life included:
o He consulted for US Companies such as Armour and Company, Dennison
Manufacturing Company, Merck, Sharp & Dohme, Otis Elevator Company, Xerox and
the United States Navy Fleet Ballistic Missile System, Steve Jobs.
o He consulted for Western European and Japanese companies such as Rolls Royce
Motors, Philips, Volkswagen, Royal Dutch Shell, and Toyota Motor Company.
o Found the Juran Institute and the Juran Foundation.
(The Editors of Britannica Enclyopaedia, 2011)

20. Later Life and Death of Juran
 Began writing the memoirs at 92, which was published 2 months after his 99th
birthday.
 Gave two interviews at the age of 94 and 97.
 At the age of 100, in the year 2004, he was awarded an honorary doctorate
from Lulea University of Technology in Sweden.
 He was active till the age of 103, before he died of a stroke on 28th February,
2008.
 He left a book that was 37% complete, which he started writing at the age of
98.
(The Editors of Britannica Enclyopaedia, 2011)

21. Publications
 Quality Control Handbook, McGraw Hill, New York, 1951. (Eventually
published in six editions: 1962, 1974, 1988, 1999, 2010).
 Managerial Breakthrough, McGraw Hill, New York, 1964.
 Management of Quality Control, Joseph M. Juran, New York, 1967.
 Quality Planning and Analysis, McGraw Hill, New York, 1970.
 Upper Management and Quality, Joseph M. Juran, New York, 1980.
 Juran on Planning for Quality, The Free Press, New York, 1988.
(The Editors of Britannica Enclyopaedia, 2011)

22. Publications

23. Articles
 “Directions for ASQC”, Industrial Quality Control, New York, November 1951.
 “Universals in Management Planning and Control”, Management Review, New
York, November 1954.
 “Improving the Relationship between Staff and Line”, Personnel, New York,
May 1956.
 “Industrial Diagnostics”, Management Review, New York, June 1957.
 “Mobilising for the 1970s”, Quality Progress, New York, August 1969.
 “Consumerism and Product Quality”, Quality Progress, New York, July 1970.
(The Editors of Britannica Enclyopaedia, 2011)

24. Articles
 “And One Makes Fifty”, Quality Progress, New York, March 1975.
 “Operator Errors- Time for a New Look”, ASQC Journal, New York, February
1968.
 “The Non-Pareto Principle: Mea Culpa”, Quality Progress, New York, May
1975.
 “Khrushchev’s Venture into Quality Improvement”, Quality Progress, New
York, January 1976.
 “Japanese and Western Quality- a Contrast”, Quality Progress, New York,
December 1978.
 “The QC Circle Phenomenon”, Industrial Quality Control, New York, January
1967.
(The Editors of Britannica Enclyopaedia, 2011)

25. “Without a standard there is no logical basis for making a
decision or taking action.”
“Goal Setting has traditionally been based on past
performance. This practice has tended to perpetuate the
sins of the past.”
“All improvement happens project by project and in no
other way.”
- Joseph M. Juran

26. Summary of the Views of Juran
SUMMARY VIEWS OF JURAN
Definition of Quality Fitness For Use
Degree of Senior Management
Responsibility
Less than 20% of quality problems are
due to workers.
Performance Standard/ Motivation Avoid campaigns to do perfect work.
General Approach General Management approach to
quality, especially human elements.
Structure 10 steps to quality improvement.
Statistical Process Control Recommends SPC; but warns that it can
lead to tool- driven approach.
Improvement Basis Project by project team approach; set
goals.

27. Summary of the Views of Juran
SUMMARY VIEWS OF JURAN
Team Work Team and Quality Circle Approach.
Costs of Quality Quality is not free; there is an
optimum.
Purchasing and Goods Received Problems are complex; carry out formal
surveys.
Vendor Rating Yes, but help supplier improve.
Single Sourcing of Supply No, can neglect to sharpen competitive
edge.

28. Rare Interview of Joseph M. Juran

29. References
 Juran, J. M., & Godfrey, A. B. (2000). Juran's Quality Handbook (5 ed., Vol. 5). New York, USA: McGraw Hill.
Retrieved November 15, 2018
 Juran's Quality Trilogy. (n.d.). Retrieved 11 16, 2018, from WHATISSIXSIGMA.NET: www.whatissixsigma.net
 Quality Gurus. (n.d.). Life and Works of Quality Guru Joseph Juran. Retrieved 11 15, 2018, from
www.qualitygurus.com: https://www.qualitygurus.com/joseph-juran/
 Syed, F. (2009, June 7). Dr. Joseph Juran. Retrieved November 16, 2018, from Total Quality Management:
totalqualitymanagement.wordpress.com
 Vliet, V. v. (n.d.). Joseph Juran. Retrieved 11 16, 2018, from toolshero:
https://www.toolshero.com/toolsheroes/joseph-juran/
 The Editors of Britannica Enclyopaedia. (2011, April 29). Joseph Moses Juran. Retrieved November 18,
2018, from Britannica: https://www.britannica.com/biography/Joseph-Juran

30. Thank You!!