SLIDE OF JOSEPH JURAN

2. Topic:
Joseph Moses Juran
Group Members:
Tabraiz Zia Khan(BSEE01153045)
Muhammad Usman(BSEE01153033)
Sikandar-e-Azam(BSEE01153057)
Salman Zahid (BSEE01153171)
Mudassir Abbas(BSEE01153043)
Aqib Ameen(BSEE01153179)

3. Overview
 Introduction about Joseph Juran
 History of Joseph Juran
 Major Contributions of Joseph Juran
 Theory Presented By Joseph Juran
 Books written by Joseph Juran
 Pros and Cons of Juran Theory
 Conclusion

4. Introduction:
 Born in Romania(December 24, 1904 –
February 28, 2008).
 American engineer and management
consultant.
 Juran considered to be the father of quality
control.
 He wrote many books.
 By 1937 appointed head of industrial
engineering at Western Electric’s headquarters
in New York City.

5. a
 Joseph M. Juran made many
contributions to the field of quality
management in his 70+ active
working years.
 He was an electrical engineer, a
writer, an educator and a consultant.
 Juran expanded his quality theory
that known as Total Quality
Management.
 Using his intelligence Juran changed
himself from a poor Romanian
immigrant into a world renowned
quality control expert.

6. History:
 Graduated from Minneapolis south
high school(1920).
 Bachelors degree in electrical
engineering from the university of
Minnesota(1924).
 started his career in Western Electric in
Hawthorn IL.
 Juran received a J.D. in Law at Loyola
University in 1936.

7. a
 Contributions in the field of
management , particularly
quality management.
 Founder of the consulting firm
of juran institute.
 During world war 2, he helped
procure arms, equipment and
supplies for US allies.
 After the war Dr. Juran
became a teacher at NYU.

8. a
 He taught industrial engineering and later became the department chair.
 In 1949 he started his own consulting company.
 During Japan’s reconstruction period of the 1950s he taught Quality Control concepts to
Japan.
 his first version of the Quality Control Handbook in 1951.
 Juran worked in labour arbitrator in 1996.

9. Major Contributions:
 Beginning of pareto
 Quality management
 Quality trilogy

10. Beginning of pareto:
 20% of the input creates 80% of the
result
 20% of the workers produce 80% of the
result
 20% of the customers create 80% of the
revenue
 20% of the bugs cause 80% of the
crashes
 20% of the features cause 80% of the
usage

11. Quality Trilogy:
Three types of quality trilogy;
 Quality planning
 Quality improvement
 Quality control

12. Quality Planning:
 Identify who are the customers.
 Determine the needs of those customers.
 Translate those needs into our language.
 Develop a product that can respond to those needs.
 Optimize the product features so as to meet our needs and customer needs

13. Quality Improvement:
 Develop a process which is able to
produce the product.
 Optimize the process.

14. Quality Control:
 Prove that the process can produce the product under operating conditions with minimal
inspection.
 Transfer the process to Operations.

15. Ten Steps Of Quality Improvement:
Juran proposes 10 steps to quality improvement:
 Build awareness of the need and opportunity to
improve
 Set goals for that improvement
 Create plans to reach the goals
 Provide training
 Conduct projects to solve problems

16. a
 Report on progress
 Give recognition for success
 Communicate results
 Keep score
 Maintain momentum

17. Theory Presented:
 Six sigma theory
 Lean theory
 Total quality management

18. Six Sigma:
 A methodology to drive out waste
 Improve quality
 Improve cost and time performance of any business
 Achieved through a series of successful project

19. TQM:
 Build awareness of opportunity to improve.
 Set-goals for improvement.
 Organize to reach goals.
 Provide training
 Carryout projects to solve problems.

20. a
 Report progress.
 Give recognition.
 Communicate results.
 Keep score.
 Maintain momentum by making annual improvement part of the regular systems and
processes of the company.

21. Books:

22. a
 Managerial breakthrough
 Quality planning and analysis
 Juran on quality by design
 Juran on leadership for quality
 Juran on planning for quality
 Juran quality control handbook

23. Pros and Cons of Juran Theory:
Pros:
 Juran defines quality as fitness for use in terms of
design, conformance, availability, safety, and field
use.
 Thus, his concept more closely incorporates the
viewpoint of customer.
 He is prepared to measure everything and relies on
systems and problem-solving techniques.
 He focuses on top-down management and technical
methods rather than worker pride and satisfaction.

24. Cons:
 Various sources report that TQM weaknesses include
 the time and effort needed to implement the approach
 leadership failure to understand TQM
 lack of institutional commitment
 frustration with teamwork
 Limited ability to deal with larger issues like budget cuts and the
challenges of multiculturalism.

25. Conclusion:
 Throughout his career Joseph M. Juran has led a very successful
life and has made many contributions to the fields of quality
control and quality management.
 During his career Juran taught many of society’s leaders and
affected the entire world.