Kaoru Ishikawa Presentation by Kavya Poduval MPOB, MBA, ASIET Prof. Nimal C Namboodiripad
Kaoru Ishikawa Profile• Was born July 13, 1915, oldest of eight sons of Ichiro Ishikawa• Died on April 16, 1989• Was a Japanese university professor and quality management guru best known to the outside world for the Ishikawa or cause and effect diagram (also known as fishbone diagram) that is used in the analysis of industrial processes.
Kaoru Ishikawa Profile• Graduated in 1939 from University of Tokyo with an engineering degree in applied chemistry.• First job was as a naval technical officer (till 1941) then moved on to work at the Nissan Liquid Fuel Company.• In 1947 Ishikawa started his career as an associate professor at the University of Tokyo. He later undertook the presidency of the Musashi Institute of Technology in 1978.• In 1949, Ishikawa joined the Japanese Union of Scientists and Engineers’ (JUSE) quality control research group.• It was his leadership skills that was largely responsible for Japans quality-improvement initiatives.• He translated, integrated and expanded the quality concepts of Deming and Juran into the Japanese system.
Quality Circles• After becoming a full professor in the Faculty of Engineering at The University of Tokyo (1960) Ishikawa introduced the concept of Quality Circles in 1962 in conjunction with JUSE.• This concept began as an experiment to see what effect the "leading hand" (Gemba-cho) could have on quality.• Although many companies were invited to participate, only one company, Nippon Telephone & Telegraph, accepted at the time.• Quality circles soon become very popular and an important link in a companys Total Quality Management system.
Quality Control Initiatives• Among his efforts to promote quality were the Annual Quality Control Conference for Top Management (1963) and several books on quality control (the Guide to Quality Control was translated into English).• He was the chairman of the editorial board of the monthly Statistical Quality Control. Ishikawa was involved in international standardization activities.• He converted the Plan part of Deming’s Plan-Do-Check-Act model to three steps – determine goals, determine method of reaching them and engage in education and training.
Quality Control Philosophy• He showed the importance of tools like run chart, flowchart, control charts, histograms…• He also took the quality philosophy one step further - it should be consumer oriented and it should be continuous• He insisted on User Friendly Quality Control• He also emphasised on the Internal Customer and shared vision• Top management commitment is something he too insisted
Fishbone Diagram• 1982 saw the development of his famous cause and effect Ishikawa diagram.• Pinpointing root problems the diagram along with quality circles provides bottom up quality improvement
Kaoru Ishikawa - Honours• 1972 American Society for Quality’s Eugene L. Grant Award• 1977 Blue Ribbon Medal by the Japanese Government for achievements in industrial standardization• 1988 Walter A. Shewhart Medal• 1988 Awarded the Order of the Sacred Treasures, Second Class, by the Japanese government
Books• QC Circle Koryo : General Principles of the QC Circle, 1980, [original Japanese ed. 1970].• How to Operate QC Circle Activities, 1985• What is Total Quality Control? The Japanese Way, 1985 [Originally titled: TQC Towa Nanika—Nipponteki Hinshitsu Kanri, 1981]. D. J. Lu (trans.).• Introduction to Quality Control, 1990. J. H. Loftus (trans.).