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Session 2 - Communication Skills Brainstorm What do you believe are the Characteristics and methods needed for Effective communications with your team
ACTIVITY - Communication Skills To listen well, you need to: ,[object Object]
give all of your attention and express interest in the speaker
keep an open mind
indicate that you are listening eg. eye contact, nod head
listen to the main ideas
not get stuck on particular words or bad communication habits of the speaker
summarize what the person has said after they finish speaking to ensure you have the understood what has been said.Listening

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Editor's Notes

  1. What makes a good manager or leader?
  2. Refer to page 22 in workbook and talk through communication and complete activities up to page
  3. Work through activity on pages 24 - 29
  4. Refer back to page 55 and have the participants list currencies that they have and can trade