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Bsbcmm401 asession2


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Bsbcmm401 asession2

  1. 1. Session 2 - Communication Skills<br />Brainstorm<br />What do you believe<br />are the Characteristics and methods needed<br />for<br />Effective communications with your team<br />
  2. 2. ACTIVITY - Communication Skills <br />To listen well, you need to:<br /><ul><li>Listen to understand, rather than listen to reply
  3. 3. give all of your attention and express interest in the speaker
  4. 4. keep an open mind
  5. 5. indicate that you are listening eg. eye contact, nod head
  6. 6. listen to the main ideas
  7. 7. not get stuck on particular words or bad communication habits of the speaker
  8. 8. summarize what the person has said after they finish speaking to ensure you have the understood what has been said.</li></ul>Listening <br />
  9. 9. Communication Skills<br />ACTIVITY<br />PUSH – PULL COMMUNICATIONS<br />
  10. 10. Communication networks<br />Social<br />Family<br />YOUR TEAM<br />YOU <br />at<br />WORK<br />Regulatory bodies<br />Suppliers<br />External advisors<br />Customers / clients<br />Team Leaders, officers, administrative staff, management<br />Associates<br />Acquaintances<br />
  11. 11. Channels of Communication <br /><ul><li>Intranet
  12. 12. Email
  13. 13. face to face meeting
  14. 14. net meetings
  15. 15. notice boards
  16. 16. Radio
  17. 17. training sessions</li></li></ul><li>Communicationsas part of presenting<br />“Communicationsdoes not need to take you away from your duties. You can build your communication skillswhile doing your day –to-day job of working, leading or training your team”<br />How this can be achieved<br />Create internal communications – manage by walking around. Talk about what works, what people like, what is the mood of the place Talk with and get to know your staff<br />Help team members with their communication skills, so that the information they provide add to the whole team dynamics<br />Know your teams longer term goals. This helps to focus communications that are important for your team today and tomorrow<br />Encourage team members with expertise, skill and or knowledge to speak at meetings / exercises that are relevant to the whole team, <br />
  18. 18. Building and maintaining your communication skill<br /><ul><li>Building and maintaining communicationsis vital for you as a trainer to help your whole team to achieve their training outcomes.</li></ul>STRATEGIES TO HELP THIS PROCESS<br />1: Be prepared<br />5: Follow up<br />2: Be a good listener<br />6: Be specific<br />3: Make notes<br />7: Choose effective communication techniques<br />4: Give first then receive<br />8: Choose time effectively<br />
  19. 19. 7 TIPS for good communications <br /><ul><li>Team involvement
  20. 20. Create consultative environment
  21. 21. Support consultation
  22. 22. Consultative process
  23. 23. Turn ideas into actions
  24. 24. Give feedback
  25. 25. Develop Trust and Confidence</li>