MULE VOCATIONAL TRAINING INSTITUTE,SUBHASHNAGAR.

2. START

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4. WELCOME
COMMUNCATION SKILL
INTRODUCTION

5.  BUSINESS COMMUNICATION CHANNELS
 WHAT IS COMMUNICATION?
 EXAMPLES OF COMMUNICATION SKILLS
 PUBLIC SPEAKING SKILL
 NON-VERBAL COMMUNICATION
 HOW TO IMPROVE COMMUNICATION SKILL?
 COMMUNICATION SKILL IN WORK PLACE
 HOW TO HIGHLIGHT COMMUNICATION SKILL?
 PRINCIPALES OF COMMUNICATION
COMMUNICATION CONTENTS

7. Business communication skills include traits that help professionals convey
information in the workplace. These skills encompass primary forms of communication, like
active listening, and communication techniques necessary to build professional relationships,
like negotiation and networking skills. Communication skills in business are essential for
supporting team collaboration, giving and receiving clear feedback and encouraging creativity.
Using your business communication skills effectively can show your employer how you interact
with others, initiate activities and achieve results.
WHAT ARE BUSINESS COMMUNICATION SKILLS?

8. Business communication skills can encompass hard and soft skills that
help professionals succeed in the workplace. The following examples include skills that are
important for effective communication in business:
 Collaboration skills :-
Effective collaboration is necessary for working with colleagues and supporting the achievement of
your organization's goals. This aspect of your business communication skills requires asking
questions during team meetings, considering others' ideas and perspectives and encouraging your
team's contributions. With strong collaboration skills, professionals can develop successful
strategies that help their organizations achieve desired results.
EXAMPLES OF BUSINESS COMMUNICATION SKILLS

9.  Negotiation skills:-
Negotiation skills are important for evaluating alternative solutions, building rapport with other professionals
and seeking compromise. Business professionals rely on negotiation skills for many activities, including making sales
transactions, acquiring new partners and seeking investors. Likewise, employees and employers may also rely on
practical negotiation skills to establish salary and pay.
 Diplomacy skills:-
Diplomacy is a skill set that can enhance how professionals build relationships with colleagues, supervisors,
clients and other professionals. Diplomacy requires tact and understanding of how to navigate stressful
situations and challenges through communication. Additionally, your diplomacy skills can support your
persuasiveness and assertiveness during negotiations, collaborative projects and other activities.
 Written communication:-
Written communication is a primary form of communication that is necessary no matter your carrer
field. Communicating information in writing, drafting reports, sending messages and reviewing written
documents are everyday business tasks that rely on strong writing skills. Writing skills also include
reviewing writing for errors and determining revisions that can enhance written materials.

10.  Presentation skills:-
Another essential skill set for effective business communication is developing and delivering engaging
presentations to diverse audiences. Presentation skills help professionals organize the structure of a
display, design the delivery method and communicate information to teammates, business executives and
other professionals. Another important aspect of your presentation skills is conveying information using
various techniques to engage with an audience, including oral speaking, visual representations and
nonverbal interactions.

11. Speaking in front of various audiences sometimes requires multiple job roles.
Preparing a speech and engaging an audience can help businesses address network
professionals, potential investors and communities. Public speaking also requires
connecting with an audience through telling a story, providing relevant information and
creating awareness about trending topics.
 Active listening:-
Active listening includes various traits that help professionals improve understanding and foster
supportive work relationships. Professionals who ask questions, seek mutual understanding and
consider others' thoughts and ideas often succeed at building advantageous professional networks.
Additionally, active listening skills require attention to detail to avoid miscommunications and recall
specific details during conversations, meetings and other office interactions.
PUBLIC SPEAKING SKILL

12.  Feedback and input:-
Effective business communication relies on regular feedback and input. Constructive feedback encourages
reflective thinking and improvement. Successful professionals apply feedback from their superiors to
improve performance and achieve objectives. Similarly, it's important to provide input and advice in the
workplace to share ideas and inspire others.
 Delegation skills:-
Managers and leaders in the workplace rely on delegation skills to organize, direct and oversee
projects and tasks. Efficient delegation depends on your ability to designate and manage the workflow of
important projects among your team members. Establishing expectations and providing support and
resources are aspects of your delegation skills that are important for business communication.

13. Nonverbal communication skills refer to your ability to understand what others are conveying through
their body language. Eye contact, posture and even an individual's stance can help you know what
someone is feeling. Nonverbal communication is also beneficial for interacting appropriately in different
situations, such as maintaining professionalism during company meetings.
 Conflict resolution:-
Working through challenges with others and finding creative solutions to solve problems in the workplace are
crucial for solid business communication skills. Successful conflict-resolution skills help professionals discuss
alternative approaches, evaluate strategies and make compromises to ensure positive outcomes in stressful
situations.
 Decision-making skills:-
Analyzing factors that influence outcomes and evaluating alternative approaches to various actions require solid
decision-making skills. As you advance in your career, you may take on important tasks that require you to
consider difficult choices, assess your strategies for meeting objectives and make meaningful decisions that
support your organization's growth and development
NONVERBAL COMMUNICATION

14. Consider the following approaches to improve your business communication skills:
1. Learn to listen actively:-
Develop your active listening skills and ensure you understand the information you receive from others
in the workplace. For instance, avoid miscommunications by clarifying things you don't understand
immediately. During meetings or team collaborations, encourage others to give input, ask questions,
listen to other ideas and take notes to keep track of key topics.
2. Use collaboration tools:-
Take advantage of digital resources that can help you stay in touch with coworkers, team leaders and
other staff members. For instance, online communication platforms allow you to collaborate effectively
with your team while avoiding interruptions. These resources can help you communicate quickly and
clearly with others and streamline communications throughout the workplace.
3. Improve your writing skills:-
Practice your writing skills and how you communicate information in writing. Several excellent
approaches to developing your writing skills include note-taking during team collaborations, organizing
project materials and writing instructional resources. Learn when it's necessary to maintain
professionalism in your writing and when you can use more informal language to convey your messages
HOW TO IMPROVE BUSINESS COMMUNICATION SKILLS?

15. 4. Motivate others in the workplace:-
Use positive communication techniques to help motivate your team. Connect with others in the
workplace through mutual interests, collaborative efforts and encouraging creativity. Open
communication fosters community and trust, both critical aspects of creating a positive work
environment.
5. Ask for feedback:-
Get feedback from your coworkers and supervisors about your business
communication. For example, apply suggestions to strengthen areas like public speaking,
delegation and giving presentations as you develop on the job. Additionally, observe effective
business communicators at work to gain insight into how to enhance different aspects of your
skills that you feel need improvement.

16. Consider the following tips to demonstrate your business communication skills at work and impact
others positively:
 Be tactful when taking on challenges and new tasks. Ask questions and be open-minded about feedback
from others.
 Offer to organize and deliver upcoming presentations to practice your speaking skills and ability to engage
professional audiences.
 Take part in business negotiations and provide input when necessary and relevant. Help colleagues analyze
alternative outcomes, weigh strategies and build rapport with others.
 Clarify information when delegating project tasks by providing clear direction, setting distinct objectives and
encouraging open communication should team members have questions about their responsibilities.
 Practice your nonverbal communication techniques such as maintaining eye contact during conversations,
nodding when you agree with others and acknowledging others' ideas.
 Offer to mentor new employees and support them through constructive and applicable feedback. Mentoring is
an excellent way to demonstrate your leadership and business communication skills.
BUSINESS COMMUNICATION SKILLS IN THE WORKPLACE

17. During the job search, there are several ways you can highlight your business communication skills,
including:
 Business communication skills on your resume:-
Showcase your business communication skills in a section of your resume where employers can see them
immediately. In your work experience section, provide specific examples of how you applied different business
communication skills to achieve a successful outcome. Describing how your skills contributed to your past role
can help employers understand how you perform on the job.
 Business communication skills in your cover letter:-
Reiterate how your business communication skills can help the employer reach a goal or desired result.
Connect your values with your skills to show employers you're motivated to contribute to their organization. It's
also important to give details about how you plan to use your business communication techniques to succeed
in your role
HOW TO HIGHLIGHT BUSINESS COMMUNICATION SKILLS?

18.  Business communication skills for the job interview:-
In a job interview, you can highlight your business communication skills by discussing examples of how you
interacted with colleagues and supervisors in past roles. Give details about your hard skills, including writing
and presenting, to show the interviewer how you can apply those skills in the position you're interested in.

19. PRINCIPALES OF COMMUNICATION
Swift, clear and precise communication is the foundation of anybusiness operation. Quick, effective
communication improves productivity,increases efficiency, and reduces redundancies. Whether you are
emailing a colleague, pitching a client, or preparing for ajob interview, strong communication skills will help
you sell more,get more done, and land your dream job.Below, we take a look at the seven principles of
communication.
 Clarity:-
Clarity is the number one rule all business communication must follow. A message that leaves the reader
scratching his head is a failed message. Clarity springs from a knowledge of the message (what you want to
say), the method (how you want to say it), and the medium (what format do you want to say it in). A lack of
insight in any one of these components is going to affect the effectiveness of your message.
 Conciseness:-
Business communication is founded on the principles of brevity. There is little room for lyrical prose or academic
loquacio usness.This applies to not just the length of your message, but also its contents. Try to use short
sentences and short words. Avoid jar gonand words that send the reader to the dictionary (unless you sell
dictionaries!). Adopt this principle for intra-team as well as client focused communication

20.  Objectivity:-
Business communication must always have a purpose. This purpose must be apparent to any who glances
through your message. Before you put a single word to paper, ask yourself: “what am I trying to achieve with
this message?”. This will help you stay on course through the message creation process and effect a
remarkable improvement in the message efficacy.
 Consistency:-
Imagine that you’re reading a book that starts out as a serious medieval romance, turns into a supernatural
screwball comedy around the half-way mark, before finally finishing as an avantgarde,high-brow literary
exegesis. Without a doubt, such a book will leave you confused and even angry.This is the reason why all
business communication must have consistency of tone, voice and content. A humorous satire on one
page, a serious explanation on another will alienate your readers.Although you can stray from the set tone from
time to time – a few humorous jokes can help lighten the mood – the overall the me must remain consistent.
 Completeness:-
Each message must have a clear and logical conclusion. The reader shouldn’t be left wondering if there is more
to come. The message must be self-sufficient, that is, it must hold good on its own without support from other
messages. This is particularly apt for blog posts which often end abruptly and leave the reader scratching his
head.

21.  Relevancy:-
Every message you send out must be contextually cohesive with previous/future messages. The message
must also be relevant to your primary offering. A blog post about Kobe Bryant’s free-throw record followed
by a webinar on inbound marketing will only lea your readers confused. So make sure that everything you write
in a business setting is contextually related and relevant.e
 Audience Knowledge:-
Lastly, your message must have a thorough understanding of your primary audience. Everything else –
clarity, completeness,objectivity – results from your knowledge of your audience. Always know who you
are writing for as it will influence the tone, voice and quality of your message. You can’t write to a
company’s SVP the same way you would write to your colleague in the next cubicle, and you can’t write
to a client the same way you would write to a SVP.Your message must reflect the age, education level,
aims and objective of your audience. This is possible only if you thoroughly research your readers and
can see things from their perspective.
 Conclusion:-
Business communication is dramatically different from casual or literary communication. It has its own
principles, objectives, language patterns. Mastering business communication will make you a more
effective leader, increase your sphere of influence, and help improve workplace efficiency.