Claudette Roche is a dialect coach in the VeroBeach, FL area. She teaches foreign and American accents to actors and business persons/executives. In 2010 she was named as one of The Top 5 Voice Coaches by Hollywood Weekly Magazine.

1. Communication Skills Needed for Business
Not everyone is skilled at communication. Speaking to people doesn’t come naturally for every
person. However, in the business world it becomes a necessity. Here are some skills you’ll want
to work on to ensure effective communication within your department or location.
Listening
One thing never changes in any communication scenario, listening is an important part. People
are more willing to work with you when they feel they’re being heard. They will share their
feelings and opinions and work towards a resolution when they know the other person has
taken the time to listen.
To lean this skill, you must develop the ability to focus your attention on the other person. This
means clearing your mind of other distractions and not thinking about what you want to say. A
good way to let the other party know you listened is by rephrasing what they just said.
Speak Clearly
In any situation, you must speak clearly to be understood. This includes speaking up,
enunciating words and not speaking too fast. Many times, you’ll benefit from a speech accent
coach because they can teach you how to reduce your accent to be clearer in your speech.
Also called an accent reduction coach, this person teaches you how to form sounds that will
reduce the impact of an accent. The result is that others will be able to understand what you’re
saying.
Ask Questions
If you don’t understand something, ask questions until you’re clear on what was said. While this
is a good practice in any relationship, it’s essential in business. Misunderstandings often result
in loss of productivity and can cost a business money.
People are afraid to ask questions because they don’t want to be seen as dumb or inept. What
they fail to realize is that people will see them as more inept if they don’t understand how to
follow directions and end up doing a project incorrectly.
Avoid Letting Emotions Take Control
Humans are emotional, but they cannot let these feelings direct their attitudes in business.
They will deal with many emotional people, but they must remain professional and calm. This
helps the communication process because the other person is more likely to calm down and
you can work on a resolution. This is most often seen in customer service with angry callers. If
the agent is able to stay calm and not rise to the conflict, the issue may be resolved.

2. While most people focus on negative emotions such as anger, fear, sadness and hurt, positive
emotions can also cause issues. A person can be so excited or happy about a situation they fail
to hear important information about it. They may go on a wrong path because they didn’t pay
attention to instructions.
Learn these skills to help you with communication in business. Once you’ve developed the traits
of a good communicator, you’ll notice that people listen to you and work gets done. You’ll
reduce mistakes and improve efficiency. Every business requires good communication to be
effective and successful.
Claudette Roche is a dialect coach in the VeroBeach, FL area. She teaches foreign and
American accents to actors and business persons/executives. In 2010 she was named as one of
The Top 5 Voice Coaches by Hollywood Weekly Magazine.