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IMC Media Strategy
    Implementation
           Overview
Integrated Communication Strategy
 •  Integrated marketing communications (IMC): a strategic
   business process that marketers use to plan, develop, execute, and
   evaluate coordinated, measurable, persuasive brand communication
   programs over time with targeted audiences.

•  The important thing to understand                            Personal Selling
   about this concept is the need for,     Advertising
   and benefit of consistency
   between components of the
   program.                                          Communication Idea
•  The question: how much
   should an organization spend on
                                          Direct                       Sales
   its integrated marketing              Marketing        Public     Promotion
   communications program, and                           Relations
   how do you know when it is
   working?
                                                                          16-2
Multi media, multi tasking, multi
message, multi channels….
           telephone                                        tv
                                                  webtv

 cinema
                                      packaging              magazines
                        newspaper
                                                              bill posting


 Signage          mp3
                                               pop ups                 pop
                   iphone             atm
 website                                                         events
                                                                 & sponsorship
                                            outdoor
                                                          transit


                                pda
  email
                direct mail                    cd/dvd
Communication Mix
                                    Press/print, Television, Radio
                Adver&sing	
        Internet, Outdoor / transit, Ambient
                                    Direct response formats

                                    Direct mail, telephone selling,
                   Direct           Catalogue selling
   Brand
                   Public
  Situation                         Corporate & Brand PR, Publicity
                 Relations
    IMC            Sales            Consumer Franchise vs
                                    Non-franchise building
  Objectives     promotion
                  Events	
  /	
     Sponsoring (participating, creating)
 Consumer &
                sponsorship	
       Social, Sporting, Cultural/Arts, Industry
  Channel
                 Personal           Person-to-person interactive,
TM & Audience                       Lead generation and conversion
                   Selling
                 Customer            Dissonance reduction &
                                     feedback
                  Service
Media & Advertising

                       Media                 =           Adver&sing

Media:	
  It	
  is	
  an	
  umbrella	
  term.	
  It	
  is	
  defined	
  as	
  the	
  “means	
  by	
  
which	
  the	
  various	
  types	
  of	
  MC	
  messages	
  are	
  sent	
  and	
  
received”	
  (Duncan,	
  2005,	
  p.	
  736).	
  




Adver&sing:	
  “Nonpersonal,	
  paid	
  announcements	
  by	
  an	
  
iden&fied	
  sponsor”	
  (Duncan,	
  2005	
  p.	
  730).	
  
                          For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
The Media of IMC (planned)

          Television           Radio

                                      Print
Telephone                          Newspapers
                                   Newspapers &
                                       Magazines
                       Media
   Mail                                Magazines
                                        Cinema


            Internet       Out of home
                            Outdoor
The Role of Media in IMC

 Deliver	
  brand	
  messages	
  AND	
  help	
  to	
  create	
  /	
  sustain	
  /	
  
      strengthen	
  brand	
  rela&onships.	
  
 It	
  does	
  this	
  by	
  connec&ng	
  companies	
  and	
  customers.	
  
 	
  
 Note	
  the	
  difference	
  between	
  delivery	
  and	
  connec&on!!	
  
 § Delivery	
  means	
  taking	
  something	
  to	
  a	
  person	
  or	
  place.	
  
      Connec&ng	
  is	
  about	
  joining	
  together.	
  	
  
 § Essen&ally,	
  delivery	
  is	
  the	
  first	
  step	
  towards	
  achieving	
  
      connec&on.	
  It	
  is	
  a	
  means	
  of	
  touching	
  a	
  customer	
  in	
  a	
  
      meaningful	
  way.	
  	
  
Mass vs. Niche Media
      Mass Media                                             Niche Media



 Vehicles reaching “the                            Vehicles focusing on a
  masses” (large,                                  defined group who
  diverse audiences)                               share a characteristic




            For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
The Marketing Communication Matrix
                                 Mass Market              Segmented/Mass                Individual
                                                          Customisation

   2-way                                                   With                  Between
  communication                                           Integrated mix of      Dialogue based on
   An interactive                                        planned messages &     trust,learning &
  approach (listening &                                  interactive            adaptation with
  learning including                                     communication eg       creative outcomes eg
  informal dialogue                                      F2F,database, viral,   communities of
  initiated by planned                                   WOM                    interest, internal
  messages)                                                                     marketing via work
                                                                                teams
   1-way                      To                           For
  communication               Planned persuasive          Planned persuasive
   Conventional mass         messages aimed at           messages on
  marketing                  brand loyalty               augmented offerings
                              Eg positioning via         for targeted markets
                             advertising                 eg loyalty programs



 Ballantyne, Luxton, Powell (2004) Introduction to Marketing: A value
 exchange approach ed Gabbott, Pearson:381
Relative Degrees of Media Intrusiveness (Fig. 11-3)




             For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
Ways to Minimise Media Intrusiveness
Choose	
  target	
  audience	
  that	
  is	
  interested	
  in	
  the	
  product	
  category.	
  
	
  
Consider	
  using:	
  
§     Events	
  
§     Sponsorships	
  
§     Product	
  placement	
  (movies	
  /	
  TV	
  /	
  computer	
  games)	
  
	
  
Give	
  prospects	
  or	
  customers	
  the	
  op&on	
  to	
  opt	
  in	
  for	
  receiving	
  brand	
  
       informa&on.	
  
Media


• Media	
  aXract	
  audiences	
  
• Audiences	
  aXract	
  
  adver&sers	
  
• Media	
  aXracts	
  Adver&sers’	
  
  money	
  
Australian Advertising Breakdown – July 2011

     Media        July 2010   July 2011   %        % change
     Type         ($m)        ($m)        Change   June - July
     Metro FTA    240.2       235.8       -1.8     -0.3
     Television
     Regional     49.8        45.8        -7.9     0.4
     FTA
     Television
     Radio        39.3        38.9        -1       1.2
     Newspapers   116.7       106.3       -8.9     -6.6
     Magazines    34.6        31.4        -9.2     -7.0
     Digital      58.2        66.1        13.6     20.2
     Outdoor      41.6        42.9        3.1      9.8
     Cinema       4.2         4.3         2.4      -1.7
     Other        2           2           -        7.0
     Total        614         603.1       -1.8     1.4
 
    Measuring media audiences

•  The	
  size	
  of	
  the	
  audience	
  determines	
  the	
  price	
  
   of	
  adver&sing	
  	
  
•  Media	
  audiences	
  are	
  therefore	
  measured	
  
   carefully	
  by	
  surveys	
  
    –  these	
  survey	
  are	
  paid	
  for	
  mainly	
  by	
  media	
  
    –  the	
  media	
  therefore	
  influence	
  what	
  is	
  measured,	
  to	
  some	
  
       extent	
  
Television	
  
 •       10,150,000	
  households	
  with	
  TVs	
  
 •       99%	
  popula&on	
  penetra&on	
  
 •       Cable/	
  Satellite	
  penetra&on	
  is	
  25.9%	
  
 •       Digital	
  TV	
  penetra&on	
  .8%	
  
 •       Number	
  of	
  sta&ons	
  by	
  type:	
  
    	
       	
  4	
  commercial	
  
    	
       	
  2	
  Government	
  and	
  Community	
  
    	
       	
  120	
  Pay	
  TV	
  
 •  Ad	
  lengths:	
  5	
  	
  to	
  180	
  seconds	
  
 •  Commercial	
  TV	
  have	
  13	
  minutes	
  adver&sing	
  per	
  hour	
  
         (max)	
  
 •  People	
  watch	
  approx.	
  22	
  hours	
  of	
  TV	
  a	
  week	
  
Measuring media audiences

 •  Measuring	
  TV	
  audience	
  means	
  
    measuring	
  behaviour	
  -­‐	
  being	
  in	
  room	
  
    when	
  TV	
  set	
  is	
  on	
  
 •  Meters	
  in	
  homes	
  -­‐	
  on	
  each	
  TV	
  in	
  mul&-­‐
    set	
  homes	
  
 •  All	
  people	
  in	
  home	
  5	
  years	
  and	
  older	
  
TV meter system
                                                                       Peoplemeter installed on every TV set –
                                                                    records and stores four pieces of information:
                                                                 time, TV set on/off, channel tuned, persons viewing.
                             Panel homes selected based on
    Survey to define         Statistical representativeness
Population characteristics




                                                                             Every night, the data is retrieved
                                                                                       automatically
                                                                                  via telephone software.




                                                The output is an audience database - individual by individual,
       Each morning, users of the data are      minute-by-minute data delivered overnight, 365 days of the
     able to download the complete database     year. Individual data is never identified, except in terms of
                                                                         demographic
                                                                            profile.
OzTAM (Australian TV Audience Measurement)


 •  OzTAM	
  (TV	
  sta&ons	
  7,9,10	
  
    using	
  ATR	
  research	
  
    company)	
  since	
  2001	
  
 •  Rates	
  based	
  on	
  audience	
  
    therefore	
  all	
  concerned	
  
 •  Media	
  hype	
  (media	
  wri&ng	
  
    about	
  media)	
  
 •  Addi&on	
  of	
  payTV	
  since	
  
    August	
  2003	
  
TV audience Survey OzTAM

•  OzTAM	
  (600-­‐700)	
  homes	
  per	
  city	
  
•  OzTAM	
  3000	
  HH	
  (FTA)	
  +	
  1000HH	
  (PayTV)	
  
•  rigorous	
  sampling	
  frame	
  &	
  precise	
  recruitment	
  to	
  survey	
  
          (modest	
  incen&ves)	
  
•  respondents	
  remain	
  in	
  survey	
  for	
  2	
  years	
  	
  
•  data	
  released	
  in	
  15	
  minute	
  units	
  -­‐	
  used	
  for	
  media	
  
          planning	
  (not	
  min	
  by	
  min)	
  
•  Check	
  out	
  websites	
  
     	
       	
  www.oztam.com.au	
  
     	
       	
  www.acnielsen.com.au	
  
	
  
Television characteristics
•  Reach	
  large	
  audiences	
  quickly	
  
    •  65	
  percent	
  watch	
  TV	
  within	
  24	
  hours	
  (includes	
  ABC	
  and	
  
       SBS)	
  
    •  nearly	
  90	
  percent	
  over	
  7	
  days	
  
•  Targe&ng	
  audiences	
  mainly	
  via	
  demographics	
  
    •  TEN	
  targets	
  18-­‐39s,	
  but	
  18-­‐24	
  always	
  difficult	
  
    •  9	
  targets	
  business	
  people	
  (Sunday/Business	
  Sunday,	
  late	
  
       night	
  News)	
  
    •  7	
  tradi&onally	
  sport	
  
    •  PayTV	
  good	
  for	
  niches	
  &	
  now	
  in	
  OzTAM	
  survey	
  
Television characteristics

•  Subtle	
  emo&on	
  generated	
  by	
  combina&on	
  of	
  
   colour,	
  movement,	
  sound	
  
•  Low	
  cost	
  per	
  exposed	
  person,	
  but	
  high	
  
   absolute	
  costs	
  (TV	
  produc&on	
  +	
  large	
  numbers	
  
   viewing)	
  
•  Consumers	
  tend	
  to	
  respect	
  TV	
  adver&sers	
  most	
  
•  Cross	
  planorm	
  selling	
  eg	
  ninemsn,	
  yahoo7	
  
•  Product	
  placement	
  in	
  programs	
  
Problems with TV

•  “High”	
  entry	
  cost	
  
•  Low	
  selec&vity	
  with	
  high	
  reach	
  
•  Poten&al	
  waste	
  
•  Personal	
  (digital)	
  video	
  recorders	
  
Advantages / Limitations of media
    classes – Television

Advantages	
                                               Limita&ons	
  
•  Builds	
  reach	
  quickly	
                            •  High	
  produc&on	
  costs	
  
•  Able	
  to	
  target	
  all	
  demographic	
            •  High	
  capital	
  media	
  costs	
  
   groups	
                                                •  Difficult	
  to	
  obtain	
  specific	
  
                                                              programs	
  short	
  term	
  
•  Geographically	
  selec&ve	
  
                                                           •  Channel	
  surfing	
  
•  Impact	
  through	
  sight	
  sound	
  and	
            •  Not	
  a	
  paid	
  for	
  medium	
  
   movement	
                                              •  High	
  level	
  of	
  ad	
  cluXer	
  
•  Intrusive	
  (in	
  the	
  home)	
                      •  Can’t	
  measure	
  out	
  of	
  home	
  
•  Call	
  to	
  ac&on	
  with	
  direct	
  response	
        viewing	
  for	
  large	
  events	
  
•  Highly	
  researched	
                                  •  Programs	
  can	
  be	
  recorded	
  
                                                           •  TiVO	
  
                                                           •  Passive	
  
Television	
  characteris&cs	
  
Growth	
  of	
  digital	
  
"At	
  end-­‐2012,	
  the	
  Asia	
  Pacific	
  region	
  will	
  have	
  180	
  
  million	
  digital	
  homes,	
  a	
  more-­‐than	
  five-­‐fold	
  
  increase	
  on	
  the	
  end-­‐2006	
  figure.	
  Pay	
  TV	
  revenues	
  
  in	
  the	
  region	
  will	
  grow	
  quickly	
  and	
  are	
  forecast	
  to	
  
  more	
  than	
  double	
  in	
  just	
  eight	
  years	
  to	
  be	
  worth	
  
  US$42	
  billion	
  in	
  2012."	
  	
  
Source:	
  Informa	
  Telecoms	
  &	
  Media	
  	
  
Benefits of Digital TV
 Benefits	
  include:	
  
 §  Superior	
  image	
  
 §  Improved	
  audio	
  quality	
  
 §  BeXer	
  recep&on.	
  	
  
 §  Mul&-­‐channelling	
  
 §  Interac&ve	
  services	
  
 §  Electronic	
  program	
  guide	
  
 §  Pay-­‐TV	
  and	
  Free	
  to	
  Air	
  (FTA	
  rollout	
  2001-­‐2012)	
  

 Planned	
  FTA	
  DTV	
  for	
  Metropolitan	
  markets	
  to	
  begin	
  December	
  
    2009.	
  Analogue	
  will	
  cease	
  at	
  this	
  &me.	
  	
  
 	
  
 	
  
The concepts of noise …..

•  Non-­‐tvc	
  -­‐	
  sta&on	
  IDs,	
  program	
  
   promo&ons	
  
•  Many	
  marketers	
  think	
  of	
  	
  
    Ø presence	
  of	
  compe&ng	
  brands	
  in	
  same	
  
       medium/channel/program	
  
    Ø number	
  of	
  commercials	
  in	
  break	
  
         •  first	
  and	
  last	
  get	
  marginally	
  more	
  recall	
  
•  Seem	
  to	
  rest	
  on	
  manipula&ve	
  model	
  
   (adver&sing	
  uses	
  people)	
  rather	
  than	
  
   humanis&c	
  model	
  (people	
  use	
  
   adver&sing)	
  	
  	
  
Radio
 •    261	
  Commercial	
  Sta&ons	
  
 •    257	
  currently	
  opera&ng	
  
 •    AM	
  –	
  106	
  licences,	
  FM	
  –	
  151	
  licences	
  (plus	
  some	
  remote)	
  
 •    Regional	
  –	
  217,	
  Metro	
  –	
  39	
  
 •    Main	
  Networks:	
  Austereo,	
  ARN,	
  DMG,	
  Southern	
  Cross	
  
 •    37	
  million	
  radio	
  sets	
  in	
  Australia	
  
 •    99%	
  of	
  all	
  cars	
  have	
  a	
  radio	
  
 •    All	
  homes	
  in	
  Aust	
  have	
  a	
  radio,	
  with	
  89%	
  having	
  3	
  or	
  more	
  
 •    Australian	
  people	
  listen	
  to	
  2.3	
  radio	
  sta&ons	
  
 •    People	
  listen	
  to	
  over	
  18	
  hours	
  per	
  week	
  of	
  radio	
  
 •    52%	
  of	
  listening	
  occurs	
  at	
  home,	
  24%	
  in	
  the	
  car,	
  21%	
  at	
  work,	
  
      and	
  2%	
  other	
  
ACNielsen Radio Surveys

•  Household	
  diary	
  -­‐	
  individuals	
  over	
  10	
  years	
  
   complete	
  personal	
  pages	
  
•  Record	
  only	
  sta&on	
  and	
  quarter	
  hours	
  (if	
  
   listened	
  for	
  8+	
  minutes)	
  
•  4-­‐week	
  survey	
  period	
  -­‐	
  people	
  keep	
  diary	
  for	
  
   two	
  weeks,	
  second	
  sample	
  of	
  people	
  next	
  two	
  
   weeks	
  
•  10+	
  &mes	
  yearly	
  in	
  Sydney	
  and	
  Melbourne	
  
Radio characteristics

•  Tightly	
  targeted	
  demographics	
  
•  Reach	
  modest	
  by	
  TV	
  standards	
  
•  Peaks	
  at	
  breakfast,	
  while	
  TV	
  peaks	
  
   6	
  -­‐	
  8.30	
  pm	
  
•  People	
  listen	
  for	
  only	
  45	
  mins	
  
   average	
  at	
  one	
  occasion	
  of	
  
   listening	
  
•  Podcas&ng	
  showing	
  strong	
  
   acceptance	
  
5 Ways to Advertise on Radio
   :10, :30 or :60 pre-recorded commercials
        :30, or :60 pre-recorded commercials
   (“spots”)

   Live brand mentions by DJs


   Remote broadcasts at the brand’s location


   On-air promotions (brand giveaways)


   Event sponsorships (concerts, festivals, etc.)

            For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
Radio advantages
•  Low	
  start-­‐up	
  cost	
  (as	
  low	
  as	
  a	
  few	
  $000)	
  
•  Sta&ons	
  willing	
  to	
  create	
  campaigns	
  for	
  small	
  
   adver&sers	
  -­‐	
  provide	
  weak	
  strategy	
  &	
  crea&vity,	
  
   oren	
  sta&on	
  par&cipa&on	
  
•  Big	
  adver&sers	
  use	
  it	
  for	
  flexibility	
  -­‐	
  eg	
  Qantas	
  for	
  
   strike	
  update,	
  Streets	
  adver&ses	
  ice	
  cream	
  arer	
  
   forecast	
  of	
  29	
  degrees	
  
•  can	
  use	
  TV	
  audio	
  track	
  to	
  create	
  mental	
  pictures	
  
Radio weaknesses

•  Needs	
  radio-­‐thinking	
  crea&ves	
  
•  Flee&ng	
  message	
  unless	
  long-­‐term	
  
   campaign	
  
•  Needs	
  mul&ple	
  sta&ons	
  and	
  24	
  hours	
  to	
  
   reach	
  more	
  than	
  40	
  percent	
  	
  
•  Formats	
  impact	
  on	
  response	
  
    (music	
  versus	
  talkback)	
  
Digital Radio
 “Digital	
  radio	
  is	
  the	
  new,	
  involving	
  way	
  for	
  listeners	
  to	
  tune	
  into	
  
           their	
  favourite	
  radio	
  sta&ons.	
  Offering	
  an	
  excep&onally	
  high	
  
           sound	
  quality,	
  digital	
  radio	
  offers	
  a	
  host	
  of	
  exci&ng	
  features	
  to	
  
           enhance	
  the	
  listening	
  experience.”	
  	
  
 	
  
      	
       	
         	
         	
  Digital	
  Radio	
  Australia	
  (2008)	
  
Benefits of Digital Radio
 Benefits	
  include:	
  
 §  No	
  hiss	
  or	
  crackle	
  from	
  interference	
  	
  
 §  Easy	
  to	
  tune	
  	
  
 §  Listeners	
  don’t	
  need	
  to	
  remember	
  frequencies	
  	
  
 §  Extra	
  programs	
  at	
  listeners’	
  finger&ps	
  	
  
 §  Program	
  informa&on	
  and	
  news	
  headlines	
  	
  
 §  Pause,	
  rewind	
  and	
  record	
  live	
  radio	
  	
  

 Rollout	
  is	
  planned	
  for	
  January	
  2009	
  but	
  no	
  switch	
  off	
  for	
  analogue	
  
      radio	
  is	
  planned.	
  	
  
 	
  
 Can	
  digital	
  radio	
  win	
  against	
  internet	
  radio?	
  What	
  do	
  you	
  think?	
  
Print Media

 Newspapers	
  
 §  broadsheets	
  
 §  tabloids	
  
 Magazines	
  
 §  paid-­‐circula&on	
  publica&ons	
  
 §  controlled-­‐circula&on	
  publica&ons	
  
 Directories	
  
Newspapers
 •    397	
  newspapers	
  in	
  Australia	
  
 •    2	
  Na&onal	
  dailies	
  
 •    10	
  Metro	
  dailies	
  
 •    10	
  Metro	
  Sundays	
  
 •    132	
  Regional	
  &tles	
  
 •    243	
  Suburban	
  &tles	
  
 •    Es&mated	
  over	
  $21million	
  spent	
  on	
  na&onal	
  and	
  metro	
  
      newspapers	
  in	
  a	
  week	
  	
  
Magazines
 •  Total	
  227.1	
  million	
  sales	
  of	
  audited	
  magazines	
  	
  
 •  An	
  average	
  13.6	
  magazines	
  per	
  person	
  over	
  14	
  per	
  year	
  
 •  Es&mated	
  4500	
  &tles	
  
 •  Consumers	
  spend	
  $1.03	
  billion	
  on	
  consumer	
  magazines	
  
 •  154	
  have	
  over	
  100,000	
  readers	
  which	
  represent	
  69%	
  of	
  the	
  
    market	
  
 •  Around	
  90%	
  of	
  magazines	
  are	
  bought	
  at	
  retail	
  outlets	
  	
  
    (newsagent,	
  supermarket	
  etc)	
  	
  
Directories (e.g. Yellow Pages)
Print	
  versions:	
  Purchase	
  display	
  space	
  annually	
  and	
  cost	
  is	
  based	
  on	
  
     size	
  of	
  ad	
  and	
  graphics.	
  
Customers	
  search	
  categories	
  to	
  find	
  businesses	
  offering	
  products/
     services	
  they	
  are	
  interested	
  in	
  or	
  desire	
  (note	
  2nd	
  or	
  3rd	
  stage	
  of	
  
     AIDA	
  model).	
  	
  
Weakness	
  
Constructed	
  yearly	
  so	
  informa&on	
  can	
  become	
  outdated.	
  
	
  
Emergence	
  of	
  electronic	
  directories	
  
Overcome	
  barrier	
  to	
  upda&ng	
  informa&on	
  and	
  enable	
  ads	
  to	
  contain	
  
     more	
  detailed	
  informa&on.	
  	
  
Print Measurements
•  Circula&on	
  -­‐	
  numbers	
  of	
  copies	
  in	
  the	
  hands	
  of	
  the	
  
   public	
  (sold	
  or	
  given	
  away)	
  
     audited	
  by	
  Audit	
  Bureau	
  of	
  Circula&ons	
  
•  Readership	
  -­‐	
  the	
  number	
  of	
  people	
  who	
  “read	
  or	
  
         looked	
  into”	
  each	
  “specific	
  issue”	
  (in	
  Australia,	
  by	
  
         Roy	
  Morgan)	
  
	
  	
  (average	
  readership	
  over	
  specific	
  period	
  in	
  US	
  
         promoted	
  by	
  ACNielsen	
  in	
  Australia)	
  
•  Online	
  +	
  circula&on	
  promoted	
  by	
  industry	
  body	
  The	
  
         Newspaper	
  Works	
  
Readership is independent of circulation
  §  Readership	
  growth	
  and	
  decline	
  can	
  occur	
  
      independently	
  of	
  circula&on	
  growth	
  

  §  Example	
  of	
  where	
  circula&on	
  can	
  increase	
  and	
  
          readership	
  remains	
  stable:	
  
      	
   	
    	
       	
  Newspaper	
  compe&&on	
  

  §  Example	
  where	
  readership	
  can	
  increase	
  and	
  
          circula&on	
  remains	
  stable:	
  
      	
   	
     	
  	
   	
  Supermarket	
  check	
  out	
  
Rela&on	
  between	
  Circula&on	
  
and	
  Readership	
  
•  Wide	
  varia&on	
  in	
  readers-­‐per-­‐copy	
  
   –  Women’s	
  Weekly/New	
  Idea	
  	
  	
  about	
  2	
  
   –  Vogue 	
  about	
  6	
  
   –  Penthouse	
  	
  	
  about	
  1	
  
   –  Car	
  Australia	
  about	
  7	
  
   –  Daily	
  Newspapers	
  	
  	
  about	
  1.5	
  
Roy Morgan Print Readership

•  Face	
  to	
  face	
  interview	
  (50	
  minutes),	
  1200	
  
   weekly,	
  na&onal	
  -­‐	
  aggregates	
  to	
  60,000	
  
   people	
  annually	
  -­‐	
  age	
  14	
  years	
  +	
  
•  Results	
  issued	
  half-­‐yearly	
  
•  Covers	
  magazines,	
  newspapers,	
  many	
  
   demographics,	
  values	
  segments,	
  a	
  few	
  
   product	
  categories	
  -­‐	
  eg.	
  cars,	
  vo&ng	
  
   inten&ons	
  
Newspaper characteristics

•  Moderately	
  high	
  reach,	
  though	
  declining	
  
   slowly	
  
•  Circula&ons	
  
    535,000	
  	
  Herald	
  Sun	
  	
  Sat	
  513,000	
  
      	
   	
        	
            	
  Sun	
  615,000	
  
    207,000	
  Age	
  	
           	
  Sat	
  301,000	
  
    133,000	
  Australian	
   	
  Sat	
  300,000	
  
    MX	
  to	
  boost	
  in	
  young	
  
      	
  demographic	
  (90,000)	
  
    Source:	
  Audit	
  Bureau	
  of	
  Circula&ons	
  
•  But	
  remember	
  Readership	
  
•  And	
  include	
  online	
  
    	
  
Newspaper advantages

•  Moderate	
  costs	
  -­‐	
  full	
  page	
  in	
  $10s	
  of	
  
   thousands	
  
•  Short	
  lead-­‐&me	
  possible	
  for	
  Mono	
  ads	
  
•  Colour	
  now	
  
•  Reader	
  works	
  at	
  own	
  pace	
  -­‐	
  can	
  refer	
  back	
  
•  Can	
  carry	
  inserts	
  -­‐	
  catalogues,	
  coupons,	
  etc	
  
Problems with newspapers

•  Short	
  life	
  compared	
  with	
  magazines	
  
•  Small	
  spaces	
  compete	
  with	
  many	
  others	
  for	
  
   aXen&on	
  -­‐	
  usually	
  requires	
  regular	
  
   appearance,	
  eg	
  travel	
  groups	
  in	
  travel	
  
   sec&on	
  
•  Reader	
  decides	
  whether	
  to	
  peruse	
  page/ad	
  
   at	
  all	
  
Magazines
 •  Total	
  227.1	
  million	
  sales	
  of	
  audited	
  magazines	
  	
  
 •  An	
  average	
  13.6	
  magazines	
  per	
  person	
  over	
  14	
  per	
  year	
  
 •  Es&mated	
  4500	
  &tles	
  
 •  Consumers	
  spend	
  $1.03	
  billion	
  on	
  consumer	
  magazines	
  
 •  154	
  have	
  over	
  100,000	
  readers	
  which	
  represent	
  69%	
  of	
  
    the	
  market	
  
 •  Around	
  90%	
  of	
  magazines	
  are	
  bought	
  at	
  retail	
  outlets	
  	
  
    (newsagent,	
  supermarket	
  etc)	
  	
  
Print Media: Magazines

                            2 Basic types




Paid-circulation
     Paid-circulation                                Controlled –circulation
 • Readers pay to receive
      • Readers pay to
                                                      • Readers get it free
  it receive it
 • MostMost revenue
      •  revenue comes                                • All revenue comes
  fromcomes from ads
         ads                                           from ads


              For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
Magazine characteristics

•  High	
  segmenta&on	
  poten&al	
  
•  High	
  quality	
  reproduc&on	
  -­‐	
  high	
  quality	
  
   photography	
  delivers	
  eg.	
  appe&te-­‐appeal,	
  
   emo&onal	
  s&mula&on	
  
•  Held	
  at	
  home	
  for	
  long	
  periods	
  -­‐	
  catalogue	
  
   value	
  
•  Reader	
  approaches	
  in	
  leisure	
  or	
  business-­‐like	
  
   frame	
  of	
  mind	
  -­‐	
  aXen&on	
  concentrated?	
  
Magazine problems
•  Long	
  lead-­‐&mes	
  -­‐	
  oren	
  6	
  to	
  12	
  weeks	
  
•  May	
  be	
  inflexible	
  -­‐	
  but	
  may	
  take	
  inserts	
  
•  Declining	
  circula&ons	
  for	
  many	
  individual	
  &tles	
  	
  
      Women’s	
  Weekly	
                                                                                                   	
  605,000	
  
      Woman’s	
  Day 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  481,000 	
  	
  
      New	
  Idea	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  391,000	
  
      TV	
  Week                                   	
  	
  	
  	
  	
  	
  	
  	
                                           	
  262,000	
  	
  	
  	
  	
  
      That’s	
  Life	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  329,000	
  
      Take	
  5	
                                  	
                                                                       	
  260,000	
  
      Cosmo	
                                      	
                                                                       	
  203,000	
  
      Cleo	
                                       	
                                                                       	
  170,000	
  
      Good	
  Taste	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  166,000	
  
      Dolly	
                                      	
                                                                       	
  131,000	
  
      NW	
  	
                                     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  176,000 	
                     	
  	
  
      	
  
      Source:	
  ABC	
  June	
  2007	
  
Advantages / Limitations of
   media classes - Magazines
Advantages	
                                  Limitations
•  Na&onal	
  coverage	
  with	
  one	
       •    Longer lead time for monthly
   inser&on	
                                      magazines
•  Provides	
  details	
                      •    More difficult to book by region
                                              •    Higher level of clutter
•  Target	
  group	
  specific	
               •    Slow to build reach
•  High	
  use	
  by	
  women	
               •    Passive
•  Most	
  are	
  paid	
  for	
               •    Lack urgency
•  Higher	
  level	
  of	
  involvement	
  
•  Editorial	
  comparability	
  
•  Crea&ve	
  opportuni&es	
  ie.	
  
   Gatefolds,	
  pop	
  ups	
  
•  Highly	
  researched	
  
•  Longevity	
  of	
  adver&sing	
  
•  High	
  quality	
  produc&on	
  
•  Quality	
  image	
  associa&on	
  
Digital Media
 •  Ac&ve	
  penetra&on	
  growing	
  every	
  year	
  (7%	
  in	
  2004	
  
       alone)	
  
 •  Ac&ve	
  internet	
  popula&on	
  is	
  over	
  33%	
  of	
  all	
  Australians	
  
 •  Average	
  page	
  dura&on	
  52	
  seconds	
  
 •  Average	
  18	
  +	
  minutes	
  spent	
  online	
  per	
  day	
  
 •  35%	
  of	
  all	
  users	
  using	
  the	
  internet	
  daily	
  
 •  75%	
  of	
  all	
  home	
  users	
  have	
  access	
  to	
  broadband	
  
 •  Online	
  penetra&on:	
  
   	
   	
  50%	
  home	
  
   	
   	
  20	
  %	
  work	
  
   	
   	
  30%	
  other	
  
Digital	
  
Global,	
  Na&onal,	
  or	
  postcode	
  levels	
  	
  
	
  
Types	
  of	
  Sites	
                                      Placement
•                       	
   Portals	
                      •      Homepages
•                       	
   Search	
  Engines	
            •      Sponsorships
                                                            •      Targeted buys
•                       	
   Content	
  Sites	
  
                                                               (demographic, need registration)
•                       	
   Shared	
  Content	
  Sites	
   •      Run of site (random)
•                       	
   Direct	
  E-­‐mail	
           •      Run of network (random
•  	
  	
  	
  	
  	
  	
  	
  Blogs	
                         across network, i.e. Fairfax
•  	
  	
  	
  	
  	
  	
  	
  Chatrooms	
                     online newspapers)
                                                            •      Buyouts (all available for a
                                                               specific period)
                                                            •      Email list rental
What	
  are	
  Australians	
  doing	
  online	
                                                                   Industry	
  Traffic	
  
   Overview	
  -­‐	
  All	
  Categories	
  Share	
  at	
  Week	
  Ending	
  9	
  February,	
  2008	
  



                                                                                         
  AU Industry                                                                                            AU Market    US Market              UK Market
 Rank of 165+                                                 Industry                                       Share        Share                  Share
     Industries                                                                                              %            %                      %

         3                    Search Engines                                                               10.80           8.65                10.91
         6                    Social Networking & Forums                                                   8.00            9.18                7.69
         7                    News & Media*                                                                6.75            3.97                4.63
         8                    Shopping & Classifieds*                                                      5.93            9.54                9.61
         9                    Email Services                                                               4.96            8.05                4.80
        10                    Portal Frontpages                                                            4.66            5.61                 n/a
        11                    Banks & Financial Institutions                                               4.35            3.59                2.35
        14                    Software                                                                     3.86            1.57                3.27
        15                    Education - Reference                                                        2.63            1.62                1.61
        16                    Travel*                                                                      2.56            2.01                3.62
        17                    Government*                                                                  2.56            1.52                0.87
        18                    Games                                                                        2.45            2.46                2.45
        19                    Sports*                                                                      2.42            1.79                2.45
*The table shows statistics for industries amongst the top 20 Hitwise industries and sub-categories (of 165+
    industries). Major industries are listed in bold and represent aggregated traffic from all relevant sub-
    categories. Some industries within the top 20 have been excluded for illustrative purposes.
**AU Market Share % highlighted in green represent where share is higher than US and UK markets
Internet/ Online
                        Australia: Top 10 Parent Companies
                        Month of February 2007               Home/Work Panel
                       Unique                                   Time
Property             Audience               Reach                Per
Name                    (000)                  %              Person
Microsoft               9,410                82.02           02:24:13
Google                  8,932                77.85           00:50:59
Telstra                 5,118                44.61           00:25:14
News Corp.              5,051                44.03           00:56:17
Online
Yahoo!                  5,020                43.75           01:03:36
eBay                    4,957                43.21           02:11:53
Australian Federal      4,128                35.98           00:33:05
Government
Fairfax Digital         3,543                30.89           00:30:05
Australia and New
Zealand
Apple Computer          3,096                26.99           00:50:01

Wikimedia               2,821                24.59           00:17:20
Foundation

                             http://www.netratings.com/
Advantages	
  /	
  Limita&ons	
  of	
  media	
  classes	
  
    –	
  Digital	
  
Advantages	
                                         Limitations
•  Ac&ve	
  medium	
  –	
  requires	
                •  High Cost (requires conventional
     audience	
  par&cipa&on	
                          advertising campaign to promote
                                                        website)
•  Low	
  Cost	
  Corporate	
  legi&macy	
  
                                                     •  Conflict between internet sales
•  Supplemental	
  Informa&on	
                         and traditional sales channels
•  Ability	
  to	
  measure	
  effec&veness	
            (ensure no undercutting)
•  Low	
  Cost	
  marke&ng	
  research	
  tool	
     •  Limited penetration
•  Shared	
  content/	
  content	
  crea&on	
        •  Extreme Clutter
                                                     •  Highly fragmented
•  Mul&	
  sensory	
  environment	
  
                                                     •  Reputation and credibility
•  Youth	
  oriented	
                               •  Low threshold for unintelligent
•  Customisable	
                                       communication
•  Ac&ve	
  communica&on	
  (2	
  way)	
             •  Strong word of mouth
•  Strong	
  word	
  of	
  mouth	
  
	
  
Email
 §    Email	
  Adver&sing	
  
 §    Viral	
  Marke&ng	
  
 §    Loyalty	
  Programs	
  
 §    Spam	
  (ADMA	
  –	
  opt	
  in/opt	
  out)	
  
 §    Instant	
  Messaging	
  

 What	
  are	
  examples	
  for	
  each	
  of	
  these?	
  
 	
  
Other Mass Media

•  Cinema	
  
•  Ambient	
  
•  Alterna&ve	
  Media	
  
Cinema	
  
 Val	
  Morgan	
  manages	
  97%	
  of	
  all	
  adver&sing	
  for	
  cinema	
  
    complexes	
  across	
  Australia.	
  	
  
 Moonlight	
  Cinema	
  manage	
  3%	
  >	
  more	
  specific	
  targe&ng	
  
 Slide	
  or	
  Film,	
  15	
  –	
  120	
  seconds	
  
 Cinema	
  suited	
  to	
  full	
  length	
  ads	
  and	
  secondary	
  placement	
  
    in	
  foyers,	
  bathrooms,	
  &ckets	
  etc.	
  
 Rates	
  are	
  based	
  on	
  total	
  number	
  of	
  screens,	
  lengths,	
  and	
  
    package	
  type	
  (by	
  loca&on,	
  film,	
  target)	
  
 All	
  ac&vity	
  runs	
  Thursday	
  to	
  Thursday	
  (as	
  all	
  movies	
  are	
  
    released	
  this	
  day)	
  	
  
Out	
  Door	
  Adver&sing	
  

  Key	
  formats:	
  
  •        	
   posters	
  
  •        	
   street	
  furniture	
  
  •        	
   sport	
  stadiums	
  
  •        	
   transport	
  
  •        	
   Ambient	
  media	
  

  Source:	
  Outdoor	
  Media	
  
     Associa&on	
  



  	
  
Advantages	
  /	
  Limita&ons	
  of	
  media	
  classes	
  
    –	
  Out	
  Door	
  
Advantages	
                                              Limitations
•  Wide	
  coverage	
  of	
  local	
  markets	
           •  Simple creative
     (ability	
  to	
  build	
  large	
  ‘exposure’	
     •  No guarantee of high recall
     reach	
  over	
  30	
  day	
  period)	
  	
          •  Limited availabilities of best
•  High	
  Frequency	
                                       locations
•  Large	
  Print	
  size	
                               •  High production costs
•  Geographic	
  flexibility	
                             •  Sensitive to location
•  High	
  summer	
  visibility	
                         •  High wear out if not changed
•  Around	
  the	
  clock	
  exposure	
                   •  Long lead booking time
•  Simple	
  copy	
  themes	
  /	
  package	
             •  Best sites often booked out
     iden&fica&on	
                                           months ahead
•  Cost	
  effec&ve	
  over	
  a	
  long	
  period	
       •  Difficult in regional areas
                                                          •  Difficult to target specific groups
•  Target	
  light	
  users	
  of	
  other	
  
     mediums	
  
	
  
Ambient Advertising

           Overview
Background
 •  The term ‘ambient advertising’ was first
    applied during the early nineties when
    clients began demanding ‘something a bit
    different’ in their advertising.
Definition
 •  The placement of unique advertising in
    unusual and unexpected places often using
    unconventional methods to communicate to
    target markets.
Reasons for growth in ambient
advertising
 •  Saturation of traditional media
 •  Increasing demand for point-of-sale
    communications.
 •  Allows for precise audience targeting.
 •  It is flexibility and versatility.
 •  Eye catching
 •  Impactful
Examples
 •  Messages on the handles of supermarket
    trolleys or yacht sails. It allows projection of
    huge images on the sides of buildings, out
    door places or messages on hot air
    balloons.
 •  See examples on next slides
Ambient - Liberty Financial House




 Source: http://www.picturethis.com.au/page.asp?cid=81



 Example Ambient Balloon Advertising
 Sydney, Australia
Ambient - Poster
Ambient – Toilet Care
Ambient - Gillette
Ambient – Earth Day
Alternative Media
 §    Brand	
  Funded	
  Entertainment	
  
 §    Mobile	
  Communica&on	
  
 §    Video	
  Games	
  
 §    Hypertags/	
  Mobile	
  Barcodes	
  	
  

 What	
  are	
  examples	
  for	
  each	
  of	
  these?	
  
Inter	
  &	
  Intra-­‐media	
  decisions	
  
Research	
  Tools	
                             Industry Association
TV	
                                            TV
                                                Free Television Australia
OzTam	
  	
  
                                                www.freetvaust.com.au
www.oztam.com.au	
  
                                                Regional TV Marketing
Asteroid	
  has	
  limited	
  capabili&es	
     www.regionalTVmarketing.com.au
	
  
Radio	
                                         Radio
Neilson	
  Media	
                              Commercial Radio Australia
www.nielsenmedia.com.au	
                       www.commercialradio.com.au
	
  
                                                TV & Radio
Cinema	
  
                                                Australian Subscription TV and Radio Association
Mo&on	
  Pictures	
  Distributors	
             www.astra.org.au
Associa&on	
  of	
  Australia	
                 Digital Broadcasting Australia
www.mpdaa.org.au	
                              www.dba.org.au
	
  
	
                                              Cinema
                                                Motion Pictures Distributors Association of Australia
                                                www.mpdaa.org.au
Inter & Intra-media decisions
Research	
  Tools	
                                   Industry Associations
	
  
Press	
  (Magazines	
  and	
  Newspapers)	
           Press (Magazines and Newspapers)
Roy	
  Morgan	
                                       Magazine Publishers of Australia
                                                          www.magazines.org.au
	
  www.roymorgan.com.au	
  
	
                                                    Internet
Internet	
                                            Australian Interactive Media Industry
                                                          Association
Nielsen/NetRa&ngs	
  	
  
                                                      www.aimia.com.au
www.nielsen-­‐netra&ngs.com	
  
Hitwise	
                                             Outdoor
	
  www.hitwise.com.au	
                              Outdoor Media Association www.oma.org.au
	
  
Outdoor	
  
Research	
  tool	
  is	
  in	
  development	
  	
  
	
  
Intra-media decisions
Research	
  Tools	
                                   Industry Associations
	
  
Internet	
                                            Internet
Nielsen/NetRa&ngs	
  	
                               Australian Interactive Media Industry
                                                          Association
www.nielsen-­‐netra&ngs.com	
                         www.aimia.com.au
Hitwise	
  
	
  www.hitwise.com.au	
                              Outdoor
	
                                                    Outdoor Media Association www.oma.org.au
Outdoor	
  
Research	
  tool	
  is	
  in	
  development	
  	
  
	
  
Summary
•  All	
  messages	
  are	
  carried	
  by	
  some	
  form	
  of	
  media	
  to	
  connect	
  with	
  
   customers.	
  	
  	
  
     –  The	
  media	
  add	
  value	
  to	
  messages	
  by	
  increasing	
  their	
  impact	
  on	
  a{tudes	
  
        and	
  behaviors	
  
•  Companies	
  connect	
  with	
  target	
  audiences	
  through	
  tradi&onal	
  &	
  
   nontradi&onal	
  media	
  (internet,	
  ambient)	
  
•  In	
  IMC,	
  the	
  role	
  of	
  the	
  media	
  is	
  to	
  help	
  create,	
  sustain	
  and	
  
   strengthen	
  brand	
  rela&onships	
  by	
  connec&ng	
  companies	
  and	
  
   customers,	
  in	
  addi&on	
  to	
  just	
  delivering	
  messages	
  
You are welcome to contact Nigel Bairstow at B2B
Whiteboard your source of B2B Asia / Pacific
marketing advice

http://www.linkedin.com/pub/nigel-bairstow/6/41b/726

http://twitter.com/#!/b2bwhiteboard

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IMC Media Strategy Implementation

  • 1. IMC Media Strategy Implementation Overview
  • 2. Integrated Communication Strategy •  Integrated marketing communications (IMC): a strategic business process that marketers use to plan, develop, execute, and evaluate coordinated, measurable, persuasive brand communication programs over time with targeted audiences. •  The important thing to understand Personal Selling about this concept is the need for, Advertising and benefit of consistency between components of the program. Communication Idea •  The question: how much should an organization spend on Direct Sales its integrated marketing Marketing Public Promotion communications program, and Relations how do you know when it is working? 16-2
  • 3. Multi media, multi tasking, multi message, multi channels…. telephone tv webtv cinema packaging magazines newspaper bill posting Signage mp3 pop ups pop iphone atm website events & sponsorship outdoor transit pda email direct mail cd/dvd
  • 4. Communication Mix Press/print, Television, Radio Adver&sing   Internet, Outdoor / transit, Ambient Direct response formats Direct mail, telephone selling, Direct Catalogue selling Brand Public Situation Corporate & Brand PR, Publicity Relations IMC Sales Consumer Franchise vs Non-franchise building Objectives promotion Events  /   Sponsoring (participating, creating) Consumer & sponsorship   Social, Sporting, Cultural/Arts, Industry Channel Personal Person-to-person interactive, TM & Audience Lead generation and conversion Selling Customer Dissonance reduction & feedback Service
  • 5. Media & Advertising Media = Adver&sing Media:  It  is  an  umbrella  term.  It  is  defined  as  the  “means  by   which  the  various  types  of  MC  messages  are  sent  and   received”  (Duncan,  2005,  p.  736).   Adver&sing:  “Nonpersonal,  paid  announcements  by  an   iden&fied  sponsor”  (Duncan,  2005  p.  730).   For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
  • 6. The Media of IMC (planned) Television Radio Print Telephone Newspapers Newspapers & Magazines Media Mail Magazines Cinema Internet Out of home Outdoor
  • 7. The Role of Media in IMC Deliver  brand  messages  AND  help  to  create  /  sustain  /   strengthen  brand  rela&onships.   It  does  this  by  connec&ng  companies  and  customers.     Note  the  difference  between  delivery  and  connec&on!!   § Delivery  means  taking  something  to  a  person  or  place.   Connec&ng  is  about  joining  together.     § Essen&ally,  delivery  is  the  first  step  towards  achieving   connec&on.  It  is  a  means  of  touching  a  customer  in  a   meaningful  way.    
  • 8. Mass vs. Niche Media Mass Media Niche Media Vehicles reaching “the Vehicles focusing on a masses” (large, defined group who diverse audiences) share a characteristic For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
  • 9. The Marketing Communication Matrix Mass Market Segmented/Mass Individual Customisation 2-way With Between communication Integrated mix of Dialogue based on An interactive planned messages & trust,learning & approach (listening & interactive adaptation with learning including communication eg creative outcomes eg informal dialogue F2F,database, viral, communities of initiated by planned WOM interest, internal messages) marketing via work teams 1-way To For communication Planned persuasive Planned persuasive Conventional mass messages aimed at messages on marketing brand loyalty augmented offerings Eg positioning via for targeted markets advertising eg loyalty programs Ballantyne, Luxton, Powell (2004) Introduction to Marketing: A value exchange approach ed Gabbott, Pearson:381
  • 10. Relative Degrees of Media Intrusiveness (Fig. 11-3) For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
  • 11. Ways to Minimise Media Intrusiveness Choose  target  audience  that  is  interested  in  the  product  category.     Consider  using:   §  Events   §  Sponsorships   §  Product  placement  (movies  /  TV  /  computer  games)     Give  prospects  or  customers  the  op&on  to  opt  in  for  receiving  brand   informa&on.  
  • 12. Media • Media  aXract  audiences   • Audiences  aXract   adver&sers   • Media  aXracts  Adver&sers’   money  
  • 13. Australian Advertising Breakdown – July 2011 Media July 2010 July 2011 % % change Type ($m) ($m) Change June - July Metro FTA 240.2 235.8 -1.8 -0.3 Television Regional 49.8 45.8 -7.9 0.4 FTA Television Radio 39.3 38.9 -1 1.2 Newspapers 116.7 106.3 -8.9 -6.6 Magazines 34.6 31.4 -9.2 -7.0 Digital 58.2 66.1 13.6 20.2 Outdoor 41.6 42.9 3.1 9.8 Cinema 4.2 4.3 2.4 -1.7 Other 2 2 - 7.0 Total 614 603.1 -1.8 1.4
  • 14.   Measuring media audiences •  The  size  of  the  audience  determines  the  price   of  adver&sing     •  Media  audiences  are  therefore  measured   carefully  by  surveys   –  these  survey  are  paid  for  mainly  by  media   –  the  media  therefore  influence  what  is  measured,  to  some   extent  
  • 15. Television   •  10,150,000  households  with  TVs   •  99%  popula&on  penetra&on   •  Cable/  Satellite  penetra&on  is  25.9%   •  Digital  TV  penetra&on  .8%   •  Number  of  sta&ons  by  type:      4  commercial      2  Government  and  Community      120  Pay  TV   •  Ad  lengths:  5    to  180  seconds   •  Commercial  TV  have  13  minutes  adver&sing  per  hour   (max)   •  People  watch  approx.  22  hours  of  TV  a  week  
  • 16. Measuring media audiences •  Measuring  TV  audience  means   measuring  behaviour  -­‐  being  in  room   when  TV  set  is  on   •  Meters  in  homes  -­‐  on  each  TV  in  mul&-­‐ set  homes   •  All  people  in  home  5  years  and  older  
  • 17. TV meter system Peoplemeter installed on every TV set – records and stores four pieces of information: time, TV set on/off, channel tuned, persons viewing. Panel homes selected based on Survey to define Statistical representativeness Population characteristics Every night, the data is retrieved automatically via telephone software. The output is an audience database - individual by individual, Each morning, users of the data are minute-by-minute data delivered overnight, 365 days of the able to download the complete database year. Individual data is never identified, except in terms of demographic profile.
  • 18. OzTAM (Australian TV Audience Measurement) •  OzTAM  (TV  sta&ons  7,9,10   using  ATR  research   company)  since  2001   •  Rates  based  on  audience   therefore  all  concerned   •  Media  hype  (media  wri&ng   about  media)   •  Addi&on  of  payTV  since   August  2003  
  • 19. TV audience Survey OzTAM •  OzTAM  (600-­‐700)  homes  per  city   •  OzTAM  3000  HH  (FTA)  +  1000HH  (PayTV)   •  rigorous  sampling  frame  &  precise  recruitment  to  survey   (modest  incen&ves)   •  respondents  remain  in  survey  for  2  years     •  data  released  in  15  minute  units  -­‐  used  for  media   planning  (not  min  by  min)   •  Check  out  websites      www.oztam.com.au      www.acnielsen.com.au    
  • 20. Television characteristics •  Reach  large  audiences  quickly   •  65  percent  watch  TV  within  24  hours  (includes  ABC  and   SBS)   •  nearly  90  percent  over  7  days   •  Targe&ng  audiences  mainly  via  demographics   •  TEN  targets  18-­‐39s,  but  18-­‐24  always  difficult   •  9  targets  business  people  (Sunday/Business  Sunday,  late   night  News)   •  7  tradi&onally  sport   •  PayTV  good  for  niches  &  now  in  OzTAM  survey  
  • 21. Television characteristics •  Subtle  emo&on  generated  by  combina&on  of   colour,  movement,  sound   •  Low  cost  per  exposed  person,  but  high   absolute  costs  (TV  produc&on  +  large  numbers   viewing)   •  Consumers  tend  to  respect  TV  adver&sers  most   •  Cross  planorm  selling  eg  ninemsn,  yahoo7   •  Product  placement  in  programs  
  • 22. Problems with TV •  “High”  entry  cost   •  Low  selec&vity  with  high  reach   •  Poten&al  waste   •  Personal  (digital)  video  recorders  
  • 23. Advantages / Limitations of media classes – Television Advantages   Limita&ons   •  Builds  reach  quickly   •  High  produc&on  costs   •  Able  to  target  all  demographic   •  High  capital  media  costs   groups   •  Difficult  to  obtain  specific   programs  short  term   •  Geographically  selec&ve   •  Channel  surfing   •  Impact  through  sight  sound  and   •  Not  a  paid  for  medium   movement   •  High  level  of  ad  cluXer   •  Intrusive  (in  the  home)   •  Can’t  measure  out  of  home   •  Call  to  ac&on  with  direct  response   viewing  for  large  events   •  Highly  researched   •  Programs  can  be  recorded   •  TiVO   •  Passive  
  • 24. Television  characteris&cs   Growth  of  digital   "At  end-­‐2012,  the  Asia  Pacific  region  will  have  180   million  digital  homes,  a  more-­‐than  five-­‐fold   increase  on  the  end-­‐2006  figure.  Pay  TV  revenues   in  the  region  will  grow  quickly  and  are  forecast  to   more  than  double  in  just  eight  years  to  be  worth   US$42  billion  in  2012."     Source:  Informa  Telecoms  &  Media    
  • 25. Benefits of Digital TV Benefits  include:   §  Superior  image   §  Improved  audio  quality   §  BeXer  recep&on.     §  Mul&-­‐channelling   §  Interac&ve  services   §  Electronic  program  guide   §  Pay-­‐TV  and  Free  to  Air  (FTA  rollout  2001-­‐2012)   Planned  FTA  DTV  for  Metropolitan  markets  to  begin  December   2009.  Analogue  will  cease  at  this  &me.        
  • 26. The concepts of noise ….. •  Non-­‐tvc  -­‐  sta&on  IDs,  program   promo&ons   •  Many  marketers  think  of     Ø presence  of  compe&ng  brands  in  same   medium/channel/program   Ø number  of  commercials  in  break   •  first  and  last  get  marginally  more  recall   •  Seem  to  rest  on  manipula&ve  model   (adver&sing  uses  people)  rather  than   humanis&c  model  (people  use   adver&sing)      
  • 27. Radio •  261  Commercial  Sta&ons   •  257  currently  opera&ng   •  AM  –  106  licences,  FM  –  151  licences  (plus  some  remote)   •  Regional  –  217,  Metro  –  39   •  Main  Networks:  Austereo,  ARN,  DMG,  Southern  Cross   •  37  million  radio  sets  in  Australia   •  99%  of  all  cars  have  a  radio   •  All  homes  in  Aust  have  a  radio,  with  89%  having  3  or  more   •  Australian  people  listen  to  2.3  radio  sta&ons   •  People  listen  to  over  18  hours  per  week  of  radio   •  52%  of  listening  occurs  at  home,  24%  in  the  car,  21%  at  work,   and  2%  other  
  • 28. ACNielsen Radio Surveys •  Household  diary  -­‐  individuals  over  10  years   complete  personal  pages   •  Record  only  sta&on  and  quarter  hours  (if   listened  for  8+  minutes)   •  4-­‐week  survey  period  -­‐  people  keep  diary  for   two  weeks,  second  sample  of  people  next  two   weeks   •  10+  &mes  yearly  in  Sydney  and  Melbourne  
  • 29. Radio characteristics •  Tightly  targeted  demographics   •  Reach  modest  by  TV  standards   •  Peaks  at  breakfast,  while  TV  peaks   6  -­‐  8.30  pm   •  People  listen  for  only  45  mins   average  at  one  occasion  of   listening   •  Podcas&ng  showing  strong   acceptance  
  • 30. 5 Ways to Advertise on Radio :10, :30 or :60 pre-recorded commercials :30, or :60 pre-recorded commercials (“spots”) Live brand mentions by DJs Remote broadcasts at the brand’s location On-air promotions (brand giveaways) Event sponsorships (concerts, festivals, etc.) For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
  • 31. Radio advantages •  Low  start-­‐up  cost  (as  low  as  a  few  $000)   •  Sta&ons  willing  to  create  campaigns  for  small   adver&sers  -­‐  provide  weak  strategy  &  crea&vity,   oren  sta&on  par&cipa&on   •  Big  adver&sers  use  it  for  flexibility  -­‐  eg  Qantas  for   strike  update,  Streets  adver&ses  ice  cream  arer   forecast  of  29  degrees   •  can  use  TV  audio  track  to  create  mental  pictures  
  • 32. Radio weaknesses •  Needs  radio-­‐thinking  crea&ves   •  Flee&ng  message  unless  long-­‐term   campaign   •  Needs  mul&ple  sta&ons  and  24  hours  to   reach  more  than  40  percent     •  Formats  impact  on  response   (music  versus  talkback)  
  • 33. Digital Radio “Digital  radio  is  the  new,  involving  way  for  listeners  to  tune  into   their  favourite  radio  sta&ons.  Offering  an  excep&onally  high   sound  quality,  digital  radio  offers  a  host  of  exci&ng  features  to   enhance  the  listening  experience.”              Digital  Radio  Australia  (2008)  
  • 34. Benefits of Digital Radio Benefits  include:   §  No  hiss  or  crackle  from  interference     §  Easy  to  tune     §  Listeners  don’t  need  to  remember  frequencies     §  Extra  programs  at  listeners’  finger&ps     §  Program  informa&on  and  news  headlines     §  Pause,  rewind  and  record  live  radio     Rollout  is  planned  for  January  2009  but  no  switch  off  for  analogue   radio  is  planned.       Can  digital  radio  win  against  internet  radio?  What  do  you  think?  
  • 35. Print Media Newspapers   §  broadsheets   §  tabloids   Magazines   §  paid-­‐circula&on  publica&ons   §  controlled-­‐circula&on  publica&ons   Directories  
  • 36. Newspapers •  397  newspapers  in  Australia   •  2  Na&onal  dailies   •  10  Metro  dailies   •  10  Metro  Sundays   •  132  Regional  &tles   •  243  Suburban  &tles   •  Es&mated  over  $21million  spent  on  na&onal  and  metro   newspapers  in  a  week    
  • 37. Magazines •  Total  227.1  million  sales  of  audited  magazines     •  An  average  13.6  magazines  per  person  over  14  per  year   •  Es&mated  4500  &tles   •  Consumers  spend  $1.03  billion  on  consumer  magazines   •  154  have  over  100,000  readers  which  represent  69%  of  the   market   •  Around  90%  of  magazines  are  bought  at  retail  outlets     (newsagent,  supermarket  etc)    
  • 38. Directories (e.g. Yellow Pages) Print  versions:  Purchase  display  space  annually  and  cost  is  based  on   size  of  ad  and  graphics.   Customers  search  categories  to  find  businesses  offering  products/ services  they  are  interested  in  or  desire  (note  2nd  or  3rd  stage  of   AIDA  model).     Weakness   Constructed  yearly  so  informa&on  can  become  outdated.     Emergence  of  electronic  directories   Overcome  barrier  to  upda&ng  informa&on  and  enable  ads  to  contain   more  detailed  informa&on.    
  • 39. Print Measurements •  Circula&on  -­‐  numbers  of  copies  in  the  hands  of  the   public  (sold  or  given  away)   audited  by  Audit  Bureau  of  Circula&ons   •  Readership  -­‐  the  number  of  people  who  “read  or   looked  into”  each  “specific  issue”  (in  Australia,  by   Roy  Morgan)      (average  readership  over  specific  period  in  US   promoted  by  ACNielsen  in  Australia)   •  Online  +  circula&on  promoted  by  industry  body  The   Newspaper  Works  
  • 40. Readership is independent of circulation §  Readership  growth  and  decline  can  occur   independently  of  circula&on  growth   §  Example  of  where  circula&on  can  increase  and   readership  remains  stable:          Newspaper  compe&&on   §  Example  where  readership  can  increase  and   circula&on  remains  stable:            Supermarket  check  out  
  • 41. Rela&on  between  Circula&on   and  Readership   •  Wide  varia&on  in  readers-­‐per-­‐copy   –  Women’s  Weekly/New  Idea      about  2   –  Vogue  about  6   –  Penthouse      about  1   –  Car  Australia  about  7   –  Daily  Newspapers      about  1.5  
  • 42. Roy Morgan Print Readership •  Face  to  face  interview  (50  minutes),  1200   weekly,  na&onal  -­‐  aggregates  to  60,000   people  annually  -­‐  age  14  years  +   •  Results  issued  half-­‐yearly   •  Covers  magazines,  newspapers,  many   demographics,  values  segments,  a  few   product  categories  -­‐  eg.  cars,  vo&ng   inten&ons  
  • 43. Newspaper characteristics •  Moderately  high  reach,  though  declining   slowly   •  Circula&ons   535,000    Herald  Sun    Sat  513,000          Sun  615,000   207,000  Age      Sat  301,000   133,000  Australian    Sat  300,000   MX  to  boost  in  young    demographic  (90,000)   Source:  Audit  Bureau  of  Circula&ons   •  But  remember  Readership   •  And  include  online    
  • 44. Newspaper advantages •  Moderate  costs  -­‐  full  page  in  $10s  of   thousands   •  Short  lead-­‐&me  possible  for  Mono  ads   •  Colour  now   •  Reader  works  at  own  pace  -­‐  can  refer  back   •  Can  carry  inserts  -­‐  catalogues,  coupons,  etc  
  • 45. Problems with newspapers •  Short  life  compared  with  magazines   •  Small  spaces  compete  with  many  others  for   aXen&on  -­‐  usually  requires  regular   appearance,  eg  travel  groups  in  travel   sec&on   •  Reader  decides  whether  to  peruse  page/ad   at  all  
  • 46. Magazines •  Total  227.1  million  sales  of  audited  magazines     •  An  average  13.6  magazines  per  person  over  14  per  year   •  Es&mated  4500  &tles   •  Consumers  spend  $1.03  billion  on  consumer  magazines   •  154  have  over  100,000  readers  which  represent  69%  of   the  market   •  Around  90%  of  magazines  are  bought  at  retail  outlets     (newsagent,  supermarket  etc)    
  • 47. Print Media: Magazines 2 Basic types Paid-circulation Paid-circulation Controlled –circulation • Readers pay to receive • Readers pay to • Readers get it free it receive it • MostMost revenue •  revenue comes • All revenue comes fromcomes from ads ads from ads For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/IrwinBrands
  • 48.
  • 49. Magazine characteristics •  High  segmenta&on  poten&al   •  High  quality  reproduc&on  -­‐  high  quality   photography  delivers  eg.  appe&te-­‐appeal,   emo&onal  s&mula&on   •  Held  at  home  for  long  periods  -­‐  catalogue   value   •  Reader  approaches  in  leisure  or  business-­‐like   frame  of  mind  -­‐  aXen&on  concentrated?  
  • 50. Magazine problems •  Long  lead-­‐&mes  -­‐  oren  6  to  12  weeks   •  May  be  inflexible  -­‐  but  may  take  inserts   •  Declining  circula&ons  for  many  individual  &tles     Women’s  Weekly    605,000   Woman’s  Day                                      481,000     New  Idea                                                        391,000   TV  Week                  262,000           That’s  Life                                        329,000   Take  5      260,000   Cosmo      203,000   Cleo      170,000   Good  Taste                                        166,000   Dolly      131,000   NW                                          176,000         Source:  ABC  June  2007  
  • 51. Advantages / Limitations of media classes - Magazines Advantages   Limitations •  Na&onal  coverage  with  one   •  Longer lead time for monthly inser&on   magazines •  Provides  details   •  More difficult to book by region •  Higher level of clutter •  Target  group  specific   •  Slow to build reach •  High  use  by  women   •  Passive •  Most  are  paid  for   •  Lack urgency •  Higher  level  of  involvement   •  Editorial  comparability   •  Crea&ve  opportuni&es  ie.   Gatefolds,  pop  ups   •  Highly  researched   •  Longevity  of  adver&sing   •  High  quality  produc&on   •  Quality  image  associa&on  
  • 52. Digital Media •  Ac&ve  penetra&on  growing  every  year  (7%  in  2004   alone)   •  Ac&ve  internet  popula&on  is  over  33%  of  all  Australians   •  Average  page  dura&on  52  seconds   •  Average  18  +  minutes  spent  online  per  day   •  35%  of  all  users  using  the  internet  daily   •  75%  of  all  home  users  have  access  to  broadband   •  Online  penetra&on:      50%  home      20  %  work      30%  other  
  • 53. Digital   Global,  Na&onal,  or  postcode  levels       Types  of  Sites   Placement •    Portals   •  Homepages •    Search  Engines   •  Sponsorships •  Targeted buys •    Content  Sites   (demographic, need registration) •    Shared  Content  Sites   •  Run of site (random) •    Direct  E-­‐mail   •  Run of network (random •               Blogs   across network, i.e. Fairfax •               Chatrooms   online newspapers) •  Buyouts (all available for a specific period) •  Email list rental
  • 54. What  are  Australians  doing  online   Industry  Traffic   Overview  -­‐  All  Categories  Share  at  Week  Ending  9  February,  2008     AU Industry AU Market US Market UK Market Rank of 165+ Industry Share Share Share Industries % % % 3 Search Engines 10.80 8.65 10.91 6 Social Networking & Forums 8.00 9.18 7.69 7 News & Media* 6.75 3.97 4.63 8 Shopping & Classifieds* 5.93 9.54 9.61 9 Email Services 4.96 8.05 4.80 10 Portal Frontpages 4.66 5.61 n/a 11 Banks & Financial Institutions 4.35 3.59 2.35 14 Software 3.86 1.57 3.27 15 Education - Reference 2.63 1.62 1.61 16 Travel* 2.56 2.01 3.62 17 Government* 2.56 1.52 0.87 18 Games 2.45 2.46 2.45 19 Sports* 2.42 1.79 2.45 *The table shows statistics for industries amongst the top 20 Hitwise industries and sub-categories (of 165+ industries). Major industries are listed in bold and represent aggregated traffic from all relevant sub- categories. Some industries within the top 20 have been excluded for illustrative purposes. **AU Market Share % highlighted in green represent where share is higher than US and UK markets
  • 55. Internet/ Online Australia: Top 10 Parent Companies Month of February 2007 Home/Work Panel Unique Time Property Audience Reach Per Name (000) % Person Microsoft 9,410 82.02 02:24:13 Google 8,932 77.85 00:50:59 Telstra 5,118 44.61 00:25:14 News Corp. 5,051 44.03 00:56:17 Online Yahoo! 5,020 43.75 01:03:36 eBay 4,957 43.21 02:11:53 Australian Federal 4,128 35.98 00:33:05 Government Fairfax Digital 3,543 30.89 00:30:05 Australia and New Zealand Apple Computer 3,096 26.99 00:50:01 Wikimedia 2,821 24.59 00:17:20 Foundation http://www.netratings.com/
  • 56. Advantages  /  Limita&ons  of  media  classes   –  Digital   Advantages   Limitations •  Ac&ve  medium  –  requires   •  High Cost (requires conventional audience  par&cipa&on   advertising campaign to promote website) •  Low  Cost  Corporate  legi&macy   •  Conflict between internet sales •  Supplemental  Informa&on   and traditional sales channels •  Ability  to  measure  effec&veness   (ensure no undercutting) •  Low  Cost  marke&ng  research  tool   •  Limited penetration •  Shared  content/  content  crea&on   •  Extreme Clutter •  Highly fragmented •  Mul&  sensory  environment   •  Reputation and credibility •  Youth  oriented   •  Low threshold for unintelligent •  Customisable   communication •  Ac&ve  communica&on  (2  way)   •  Strong word of mouth •  Strong  word  of  mouth    
  • 57. Email §  Email  Adver&sing   §  Viral  Marke&ng   §  Loyalty  Programs   §  Spam  (ADMA  –  opt  in/opt  out)   §  Instant  Messaging   What  are  examples  for  each  of  these?    
  • 58. Other Mass Media •  Cinema   •  Ambient   •  Alterna&ve  Media  
  • 59. Cinema   Val  Morgan  manages  97%  of  all  adver&sing  for  cinema   complexes  across  Australia.     Moonlight  Cinema  manage  3%  >  more  specific  targe&ng   Slide  or  Film,  15  –  120  seconds   Cinema  suited  to  full  length  ads  and  secondary  placement   in  foyers,  bathrooms,  &ckets  etc.   Rates  are  based  on  total  number  of  screens,  lengths,  and   package  type  (by  loca&on,  film,  target)   All  ac&vity  runs  Thursday  to  Thursday  (as  all  movies  are   released  this  day)    
  • 60. Out  Door  Adver&sing   Key  formats:   •    posters   •    street  furniture   •    sport  stadiums   •    transport   •    Ambient  media   Source:  Outdoor  Media   Associa&on    
  • 61. Advantages  /  Limita&ons  of  media  classes   –  Out  Door   Advantages   Limitations •  Wide  coverage  of  local  markets   •  Simple creative (ability  to  build  large  ‘exposure’   •  No guarantee of high recall reach  over  30  day  period)     •  Limited availabilities of best •  High  Frequency   locations •  Large  Print  size   •  High production costs •  Geographic  flexibility   •  Sensitive to location •  High  summer  visibility   •  High wear out if not changed •  Around  the  clock  exposure   •  Long lead booking time •  Simple  copy  themes  /  package   •  Best sites often booked out iden&fica&on   months ahead •  Cost  effec&ve  over  a  long  period   •  Difficult in regional areas •  Difficult to target specific groups •  Target  light  users  of  other   mediums    
  • 63. Background •  The term ‘ambient advertising’ was first applied during the early nineties when clients began demanding ‘something a bit different’ in their advertising.
  • 64. Definition •  The placement of unique advertising in unusual and unexpected places often using unconventional methods to communicate to target markets.
  • 65. Reasons for growth in ambient advertising •  Saturation of traditional media •  Increasing demand for point-of-sale communications. •  Allows for precise audience targeting. •  It is flexibility and versatility. •  Eye catching •  Impactful
  • 66. Examples •  Messages on the handles of supermarket trolleys or yacht sails. It allows projection of huge images on the sides of buildings, out door places or messages on hot air balloons. •  See examples on next slides
  • 67. Ambient - Liberty Financial House Source: http://www.picturethis.com.au/page.asp?cid=81 Example Ambient Balloon Advertising Sydney, Australia
  • 72. Alternative Media §  Brand  Funded  Entertainment   §  Mobile  Communica&on   §  Video  Games   §  Hypertags/  Mobile  Barcodes     What  are  examples  for  each  of  these?  
  • 73. Inter  &  Intra-­‐media  decisions   Research  Tools   Industry Association TV   TV Free Television Australia OzTam     www.freetvaust.com.au www.oztam.com.au   Regional TV Marketing Asteroid  has  limited  capabili&es   www.regionalTVmarketing.com.au   Radio   Radio Neilson  Media   Commercial Radio Australia www.nielsenmedia.com.au   www.commercialradio.com.au   TV & Radio Cinema   Australian Subscription TV and Radio Association Mo&on  Pictures  Distributors   www.astra.org.au Associa&on  of  Australia   Digital Broadcasting Australia www.mpdaa.org.au   www.dba.org.au     Cinema Motion Pictures Distributors Association of Australia www.mpdaa.org.au
  • 74. Inter & Intra-media decisions Research  Tools   Industry Associations   Press  (Magazines  and  Newspapers)   Press (Magazines and Newspapers) Roy  Morgan   Magazine Publishers of Australia www.magazines.org.au  www.roymorgan.com.au     Internet Internet   Australian Interactive Media Industry Association Nielsen/NetRa&ngs     www.aimia.com.au www.nielsen-­‐netra&ngs.com   Hitwise   Outdoor  www.hitwise.com.au   Outdoor Media Association www.oma.org.au   Outdoor   Research  tool  is  in  development      
  • 75. Intra-media decisions Research  Tools   Industry Associations   Internet   Internet Nielsen/NetRa&ngs     Australian Interactive Media Industry Association www.nielsen-­‐netra&ngs.com   www.aimia.com.au Hitwise    www.hitwise.com.au   Outdoor   Outdoor Media Association www.oma.org.au Outdoor   Research  tool  is  in  development      
  • 76. Summary •  All  messages  are  carried  by  some  form  of  media  to  connect  with   customers.       –  The  media  add  value  to  messages  by  increasing  their  impact  on  a{tudes   and  behaviors   •  Companies  connect  with  target  audiences  through  tradi&onal  &   nontradi&onal  media  (internet,  ambient)   •  In  IMC,  the  role  of  the  media  is  to  help  create,  sustain  and   strengthen  brand  rela&onships  by  connec&ng  companies  and   customers,  in  addi&on  to  just  delivering  messages  
  • 77. You are welcome to contact Nigel Bairstow at B2B Whiteboard your source of B2B Asia / Pacific marketing advice http://www.linkedin.com/pub/nigel-bairstow/6/41b/726 http://twitter.com/#!/b2bwhiteboard