This document provides guidance on effective marketing strategies for health initiatives. It discusses understanding the audience, choosing an appropriate approach, and reflecting an organization's potential. Key points include understanding audience needs, motivations, and expectations; using different tools like advertising or word of mouth at various stages; and engaging stakeholders like celebrities, advocates, and social networks to increase awareness, belief, support and advocacy.
5. 1. Understand your audience
You need to know why people respond (join, buy, believe)
Underlying needs
– Information, health, procreation, longevity, immunity
Motivations
– Health, fear, prestige, habit
Expectations [rewards]
? ?
– Protection, salvation
?
? ?
Cultural factors
– Reputation (stigma), values, norms
6. 2. Choose your approach
Use the tools appropriate to each stage of your plan
Stages Tools
Understand needs Research & development
Create awareness & interest Advertising, publicity, word of mouth
Develop relationships Engagement, interactivity
Satisfy needs Delivery, follow-up / service
Repeat & customize Retention, referrals, feedback / engagement
16. Why use social media:
Need to move from authority, to influence
Productivity gains:
- Making use of collective knowledge
- Innovation and learning
-Aggregation via dashboard monitors, streams
Empowering communities of interest
Stimulation (it can be fun!)
Ability to influence
Branding
Edward Bernays was the ‘father of public relations’, nephew of Sigmund Freud, introduced psycho-analytical principles on human motivations to public relations and advertising. “Crystallizing Public Opinion” published 1923 Manipulating expectations, desires Vance Packard: The Hidden Persuaders Consumer motivational research, psychological tactics, manipulating expectations, inducing desire especially by politicians. Led to Consumer behaviour models (needs, wants, identity, image). Then Demographics (segmentation, databases). Social exchange theory (influence, rewards, reputation). Relationship marketing (viral marketing, peer to peer)
People are 5 x more likely to respond to marketing messages if a friend uses the brand. Social targeting builds a 'social grid', via word of mouth, social networks, blogs and messaging platforms. Messages: “people you identify with behave in this way” Facilities: ‘tell a friend’, ‘send a message’, ‘contribute’. Amazon “ n% of others also purchased item x” Facebook: ‘Like this’. UNAIDS: Celebrities: ambassadors, Outlook. Facebook, Twitter