This webinar will focus on the immediate issues created by crisis using a strength based approaches to building rapport with crisis clients. The short-term nature of crisis shelters requires workers to quickly assess the needs of their clients and build rapport. The webinar will utilize Larry Brendtro's Reclaiming Youth at Risk model and how it can be used in crisis shelter setting.

1. Trauma Echoes Helping youth in crisis Bill M. Thompson YMCA Safe Place Services

4. Trauma Effects Youth

7. "The most important things are the hardest to say. They are the things you get ashamed of, because words diminish them -- words shrink things that seemed limitless when they were in your head to no more than living size when they're brought out. But it's more than that, isn't it? The most important things lie too close to wherever your secret heart is buried, like landmarks to a treasure your enemies would love to steal away. And you may make revelations that cost you dearly only to have people look at you in a funny way, not understanding what you've said at all, or why you thought it was so important that you almost cried while you were saying it. That's the worst, I think. When a secret stays locked within not for want of a teller but for want of an understanding ear." Stephen King “The Body” a novella from the book Different Seasons

8. How to build rapport during crisis: Always start by listening… It sounds simple but most people struggle with this… You have to know what is wrong before you can do ANYTHING about it

10. Find goodness and worth in all youth

11. Let youth know you care. It might have been awhile since someone did.

17. Meet their needs first:

18. Shelter’s are like an ER most days