Retooling Transitional Housing:
Moving to New Models
National Conference on Ending Family Homelessness
Retooling Transitional Housing:
Moving to New Models
Speakers
Kay Moshier McDivitt, Moderator
National Alliance to End Hom...
Retooling Transitional Housing:
Moving to New Models
Many providers and community leaders are
exploring options for retool...
Topics
Assessment, Planning and
Preparation Phase
Choosing a Model
The Implementation Process
Challenges in Implementi...
Why Re-Tool?
Provides opportunity for providers to strategically assess
effectiveness in:
 Meeting HEARTH Goals (reducing...
Why Retool?
Changing models and funding
increase impact on service delivery
Successfully retooling with significant
resu...
Retooling: Moving to New
Models
Techniques to Start Your Retooling Process
Retooling Checklist: 3 Phases
Phase I: Assess...
Phase I: Assessment,
Planning and Preparation
(30-60 days)
1. Meet with your local CoC/Coalition
2. Develop the Retooling ...
Key Questions: Planning
 How will you work with your local
Continuum of Care to choose your
model?
 What steps will you ...
Retooling Options
Choosing the New Model
Retooling parts of the program (Repurposing)
 Moving from facility based TH to ...
Retooling to a new model (Reallocation)
 Rapid Rehousing
 Permanent Supportive Housing
Retooling Options
Choosing the N...
Key Questions: Choosing
your Model
 Why are you choosing this model?
 What is your timeline for implementing
the new mod...
Identify your new vision and core values
Identify staffing and training needs
Update policies and procedures
Obtain Bo...
Key Questions: Choosing
your Model
 What is the new vision and core values
for the new model? How will our policies
and p...
Challenges in the New
Model Implementation
 Be prepared for external and internal resistance
 Communicating the new mode...
Key Questions: Addressing
the Challenges
 How will resistance be addressed?
 How can we get people to move out of
their ...
Set a “start date”
Have a contingency plan
Create tools to measure success
Create the “new” success story
Evaluate of...
Key Questions: Outcomes
and Evaluation
 How will you know the program is
working?
 What outcomes will be measured and
wh...
Moving to New Models:
Lessons Learned
 What can you learn from others who have
retooled their programs?
Moving to New Models
REMEMBER
“It’s not the letting go
that hurts, it’s the
holding on.”
Resources
From the Alliance @ www.endhomelessness.org
 Organizational Change; Adopting a Housing First Approach
 Rapid R...
Questions?
Contact Information
 Andrea Hachey, Middlesex and Transitional Programs Manager,
Columbus House, Inc.
andreah@columbushou...
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Retooling Transitional Housing: Moving to New Models

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Retooling Transitional Housing: Moving to New Models from the 2013 National Conference on Ending Homelessness

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Retooling Transitional Housing: Moving to New Models

  1. 1. Retooling Transitional Housing: Moving to New Models National Conference on Ending Family Homelessness
  2. 2. Retooling Transitional Housing: Moving to New Models Speakers Kay Moshier McDivitt, Moderator National Alliance to End Homelessness Kimberly Tucker St. Joseph’s Villa, Richmond Virginia Andrea Hachey Columbus House Inc., New Haven Connecticut
  3. 3. Retooling Transitional Housing: Moving to New Models Many providers and community leaders are exploring options for retooling transitional housing programs to improve their communities’ overall performance. This workshop will identify the steps programs can take in the retooling process, and provide examples and tools for taking those steps. Providers who have retooled their transitional housing will share their experiences about making the shift, and cover topics such as staffing, contracts, and working with board members. Retooling for single and family transitional housing models will be included.
  4. 4. Topics Assessment, Planning and Preparation Phase Choosing a Model The Implementation Process Challenges in Implementing a new model Outcomes and Evaluation
  5. 5. Why Re-Tool? Provides opportunity for providers to strategically assess effectiveness in:  Meeting HEARTH Goals (reducing Length of Stay)  Alignment with Federal Plan: Opening Doors  Community successes with HPRP Remain responsive to emerging needs for housing and services in your community Strengthen performance of your project and your local Continuum of Care
  6. 6. Why Retool? Changing models and funding increase impact on service delivery Successfully retooling with significant results Cost comparisons for PH exits from different systems
  7. 7. Retooling: Moving to New Models Techniques to Start Your Retooling Process Retooling Checklist: 3 Phases Phase I: Assessment, Planning and Preparation (30-60 days) Phase II: Develop the Implementation Strategy (4-6 months) Phase III: Start the Shift
  8. 8. Phase I: Assessment, Planning and Preparation (30-60 days) 1. Meet with your local CoC/Coalition 2. Develop the Retooling Committee 4. Assess and Evaluate the Current Program 5. Identify Your New Model 6. Identify Barriers to Retooling 7. Develop a Communication Strategy 8. Final Recommendation and Plan
  9. 9. Key Questions: Planning  How will you work with your local Continuum of Care to choose your model?  What steps will you you take to assess your former transitional housing program to determine what model you wanted to retool to? Who will be of that planning process?
  10. 10. Retooling Options Choosing the New Model Retooling parts of the program (Repurposing)  Moving from facility based TH to transition in place TH  Shorten the length of stay  Moving to a voluntary services model  Change in target population  Change in number of units/person
  11. 11. Retooling to a new model (Reallocation)  Rapid Rehousing  Permanent Supportive Housing Retooling Options Choosing the New Model
  12. 12. Key Questions: Choosing your Model  Why are you choosing this model?  What is your timeline for implementing the new model?  How will the transition to the new model be communicated to the community?
  13. 13. Identify your new vision and core values Identify staffing and training needs Update policies and procedures Obtain Board Support Identify outcomes measurements Develop proposed budget & identify funding issues Identify spectrum of community partnerships Develop clear communication plan Building use Phase II: Implementation (4-6 months)
  14. 14. Key Questions: Choosing your Model  What is the new vision and core values for the new model? How will our policies and procedures change to effectively administer this change?  How will the Board be educated and engaged to support the new model?  What staff positions will be needed for the new model? How will we work with current staff? What training will be needed?
  15. 15. Challenges in the New Model Implementation  Be prepared for external and internal resistance  Communicating the new model effectively  Moving out of the comfort zone  The actual “flipping the switch”  Realigning funding  Building Use
  16. 16. Key Questions: Addressing the Challenges  How will resistance be addressed?  How can we get people to move out of their comfort zone and understand the effectiveness of the new model?  When will we begin the conversation with our funders? Who should be contacted?  How will building use be addressed if it doesn’t fit with the new model? Who can help in making this decision?
  17. 17. Set a “start date” Have a contingency plan Create tools to measure success Create the “new” success story Evaluate often Adjust benchmarks as needed Tweak new model as needed Be prepared to continue to change Model needs to adapt as population needs change Phase III: Start the Shift
  18. 18. Key Questions: Outcomes and Evaluation  How will you know the program is working?  What outcomes will be measured and what are the tools needed?  How will you address challenges and adapt your program model?  How will building use be addressed if it doesn’t fit with the new model? Who can help in making this decision?
  19. 19. Moving to New Models: Lessons Learned  What can you learn from others who have retooled their programs?
  20. 20. Moving to New Models REMEMBER “It’s not the letting go that hurts, it’s the holding on.”
  21. 21. Resources From the Alliance @ www.endhomelessness.org  Organizational Change; Adopting a Housing First Approach  Rapid Rehousing: Creating Programs that Work  Coming Soon: Alliance Retooling Transitional Housing Toolkit  Other Websites:  Technical Assistance Collaborative @ www.tacinc.org  Corporation for Supportive Housing @ www.csh.org
  22. 22. Questions?
  23. 23. Contact Information  Andrea Hachey, Middlesex and Transitional Programs Manager, Columbus House, Inc. andreah@columbushouse.org 860-347-8686 ext. 4  Kimberly Tucker, Director of Housing and Homelessness, St. Joseph Villa ktucker@sjvmail.net 804-553-3210 Kay Moshier McDivitt, Technical Assistance Specialist, National Alliance to End Homelessness kmoshiermcdivitt@naeh.org 202-942-8242 or 202-550-5859

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