1. This form can be used to nominate a candidate for the Leadership in Advancing the
Patient Voice award category only.
Please email us your nomination using this Word file (not a PDF).
The Definition of “Quality”
The BC Health Quality Matrix defines five dimensions of quality that speak to the patient
experience with health services among four areas of care; additionally, two dimensions
of quality measure the equity and efficiency of the system in which health care services
are delivered.
Appendices
You are welcome to attach appendices to illustrate examples of work, including charts,
graphs, photographs, posters, reports, etc., in your email to awards@bcpsqc.ca.
Multiple files can be submitted but appendices are limited to a maximum of three 8.5" x
11" pages. They will be printed in black and white.
NOTE: please include these elements as appendices and not embedded within answers
to specific questions.
Formatting
Please format your nomination simply – we will be printing it in black and white.
When referring to a URL, paste the full link (e.g., www.bcpsqc.ca). We recommend
shortening it using a service like this.
Evaluation
Each nomination is evaluated according to a 100-point scoring framework (page 2).
When you have prepared your nomination, we recommend asking someone else to
proofread it. Up to 10 points will be awarded for the quality of the submission - this takes
into account any spelling and grammar errors as well as usage of jargon and acronyms.
Word Counts
A word count limit for each category is clearly identified in red text. If you submit more
words than allowed, the judging panel will only be given your content that fits within the
word count.
Submitting Your Nomination
When you are finished your submission, email it to awards@bcpsqc.ca. You will receive
a confirmation when your email is received. If you have questions or do not receive a
confirmation, contact us at 604.668.8228.
Questions?
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3. Judging Criteria – 2017 Leadership in Advancing the Patient Voice Award
1. Impact
Contributions that patients, caregivers and family members make to efforts to
improve care can take many forms. Scoring in this category will consider how the
nominee supported collaborative efforts and advanced the patient voice to
address challenges in the health care system.
/ 30
2. Leadership
This category considers how the nominee motivated and supported others to
work together in pursuit of a common goal. Examples include supporting others
to participate in improvement activities, eliminating power imbalances,
demonstrating characteristics such as honesty and integrity, creating
connections, and fostering an environment that encourages everyone to
contribute.
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3. Inspiration
The nominee inspired patients, caregivers or family members to engage in efforts
to improve quality of care; inspired health care organizations to seek
opportunities to engage patients, caregivers or family members; and/or inspired
both these groups to work together in collective action. His or her volunteerism
demonstrated a commitment to and passion for improving health care for
members of his or her community.
/ 25
4. Quality of Submission
The submission contains minimal spelling and grammatical errors, jargon and
acronyms. The submission is presented coherently.
/ 10
Total /100
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4. Your Contact Information
We may contact you if we have questions about your submission.
First name: Angie
Last name: Chan
Job title: Project Manager
Organization: Specialist Services Committee
Facility:
Email address: achan@doctorsofbc.ca
Phone number: 604-638-5768
Relationship to nominee:
Do you work with the nominee?No
Nominee’s Contact Information
First name: Pamela
Last name: Jessen
Job title:
Organization:
Facility:
Email address: pamjessen@gmail.com
Phone number: 250-891-8648
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5. Section 1: Impact [30 points]
1.1 Briefly summarize the nominee’s work.
150 words maximum
Stuck? Think of this answer like an executive summary of your answer to the next
question. Identify the problem, steps taken to improve it, and results.
Note: Descriptions for the category's winner and runner-up will be posted online.
Pamela was one of two patient partners in the BC Enhanced Recovery Collaborative from
October 2014 to January 2016. The Collaborative, sponsored by the Specialist Services
Committee, brought together 11 hospital teams from across BC to implement the Enhanced
Recovery surgical protocol. Pamela was an active participant in our learning sessions, our
closing event, and perhaps most importantly, in all aspects of the development of new patient
education videos.
Pamela bravely and generously shared her experiences in the health care system, having
received multiple surgeries over the years, and also actively contributed to discussions where
new insights and ideas were being brainstormed to address the needs of surgical patients. She
was also a member of a multi-disciplinary working group that developed new patient education
videos.
Pamela’s positive energy, generosity, and eagerness to learn made her a valuable part of our
Collaborative team and a joy to work with.
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6. 1.2 How did the nominee support collaborative efforts and/or advance the patient voice
in order to address challenges in the health care system?
1,000 words maximum
Stuck? Here are some questions to get you started:
How did the nominee see a need for improvement and affect change?
How were the voices of patients, families, and/or caregivers advanced by the nominee’s
efforts?
Pamela’s unique contribution to the Collaborative was her ability to bring the patient’s
perspective into many aspects of the Collaborative’s work. At our learning sessions and closing
event, Pamela bravely and generously shared her experiences in the health care system, having
received multiple surgeries over the years. She also actively contributed to discussions where
new insights and ideas were being brainstormed to address the needs of surgical patients.
Many Collaborative sites had developed and continued to refine their site-specific, printed Enhanced
Recovery patient education materials. However, many sites expressed a need for an alternative
audio/visual education format and were interested in being able to provide patients with an Enhanced
Recovery education video that could be accessed via the internet and available in multiple languages. In
response to this need the Collaborative struck a working group that would be responsible for all aspects
of the production of these videos.
Pamela volunteered to serve on the working group, which also included two surgeons, two
anesthesiologists, three nurses, a senior hospital administrator, and two quality consultants. The videos
needed to be produced on a very quick timeline, so the commitment from all working group members
was considerable. In an ideal Enhanced Recovery context, the patient acts as an equal part of their care
team, actively learning, questioning, and implementing their own care plan. The patient education video
felt very much like a reflection of this ideal scenario; Pamela worked collaboratively with all the
clinicians on the working group to develop an effective patient education tool. She participated in
discussions, provided timely and detailed feedback, and was a vocal champion of the videos’ launch. The
video’s first public release was presented by Pamela at the Collaborative’s closing event.
Pamela played a critical part in shaping all aspects of the Enhanced Recovery patient education video.
Her feedback on the video concept, images, colours, font, narration, and script were all valuable in
creating the final product. The final video can be found here. https://www.youtube.com/watch?
v=swXJ_7Gtqz4
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7. Section 2: Leadership [35 points]
2.1 How has the nominee demonstrated effective leadership?
1,000 words maximum
Stuck? Examples include supporting other patients to participate in improvement
activities, eliminating power imbalances, demonstrating characteristics such as honesty
and integrity, creating connections, and fostering an environment that encourages
everyone to contribute.
Here are some questions to get you started:
How did the nominee motivate and support others to work together in pursuit of a
common goal?
How does the nominee lead by example?
Although “leadership” was not an explicitly expressed quality or responsibility for the
Collaborative’s patient partners, Pamela exhibited all qualities that a change management team
or a quality improvement team would hope to find in their patient partner: collaborative,
articulate, confident, enthusiastic, responsive, and positive. All of these traits helped the team
to achieve its collective goals.
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8. Section 3: Inspiration [25 points]
3.1 How has the nominee inspired others to engage in efforts to improve quality of care,
and/or inspired health care providers to seek opportunities to engage patients?
1,000 words maximum
Stuck?
This can include communication through action or supporting others in their work,
networks, or through other methods like social media, posters, or campaigning.
Here are some questions to get you started:
Did the nominee inspire patients, families, caregivers, or health care providers?
Did others commit to acting differently as a result of the nominee’s actions?
How did the nominee demonstrate a commitment to and passion for improving health
care for members of his or her community?
Pamela was a big advocate of patient education and pursued all opportunities within the
Collaborative to support better patient education in an Enhanced Recovery setting. She
prepared a presentation on her own surgical experiences, focusing on patient education, for
our second learning session. Unfortunately, she was unable to present it due to a sudden
illness. Not wanting to miss the opportunity to raise the profile of patient education from a
patient’s perspective, she wrote a blogpost on the Collaborative’s website, where she drew on
her own experiences to speak about how care teams can help to prepare a patient for surgery.
Her post can be found here. http://enhancedrecoverybc.ca/personal-perspective-preparing-a-
patient-for-surgery-by-pamela-jessen-patient-partner/#more-432 Her post was read 652 times
in 14 months.
Pamela also played a critical role in the development of the new patient education videos and
in ensuring that the patient perspective was captured, as described above. Pamela’s
participation helped to elevate the standards of everyone involved in the videos. She was
present, prepared, and always ready to work.
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9. Section 4: Quality of Submission [10 points]
Make sure you check for spelling and grammatical errors and avoid using jargon and
acronyms. Please explain the project simply so that it can be understood by someone
who does not work within the health system.
For details on information that judges will be looking for when scoring your nomination,
please refer to the judging criteria above.
Appendices
You are welcome to attach appendices to illustrate examples of work, including charts,
graphs, photographs, posters, reports, etc., in your email to awards@bcpsqc.ca.
Multiple files can be submitted but appendices are limited to a maximum of three 8.5" x
11" pages. They will be printed in black and white.
NOTE: please include these elements as appendices and not embedded within answers
to specific questions.
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