The document summarizes the efforts of Community Healthlink, Inc. in Worcester, MA to end chronic homelessness through a Housing First model. Key aspects of their model included having no exclusionary criteria, a staff to client ratio of 1:10, client choice in housing type and location, and timely access to treatment programs. Through this approach, they achieved over a 90% housing retention rate and reduced the chronic homeless population to just 1 individual. The success of this model demonstrated that with the right support services, chronically homeless individuals can maintain housing stability in the community.

1. Closing in on Zero: Lessons from Worcester, MA Community Healthlink, Inc. Leah Bradley Gary Comeau Patty Angevine

10. Results (Con’t)