Session 4

1. Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 6 sessions
 Absences
 Questions?

3. Learning outcomes – Week 4
 LO 1: Complete Admin Task 3
 LO 2: Be able to make calls
 LO 3: Be able to receive calls
Tracking of additional evidence
This session is repeated for 2 weeks

4. Homework
How did you find this?

5. Dressing appropriately
 You were asked to come in dressed
appropriately for the administration role
 Photographic evidence will be used so
that you are able to annotate to say
what you did to dress appropriately

6. Making and receiving calls
 Paired work
 Work through worksheets and then be
observed when making and receiving calls
using the scenarios given
 Photographic evidence will be used so that
you are able to annotate to say what you did
to follow organisational procedure when
using the telephone

7. When you are not making and
receiving telephone calls….
ADMIN TASK 3
 You will need to log on to a computer and create a
spread sheet (using excel) to store people’s
information on
 The information will be given to you on a sheet of
paper
 You need to check the document for spelling and
accurate inputting
 Once you have done this you will need to email it
over to me – Send me a PROFESSIONAL email
telling me why your are emailing me, what you are
including and what you would like me to do now.

8. 15 MINS

9. HOMEWORK
Choose a company that you may work for…
Write down an opening line for;
1. If someone calls your company
(What would you say when you answer the phone?)
2. If you telephone a company to speak to a named
person
(What would you say to the person who answers the phone?)

10. Learning outcomes – Week 4
Did you….?
 LO 1: Complete Admin Task 3
 LO 2: Be able to make calls
 LO 3: Be able to receive calls
 Tracking of additional evidence

11. Next week…..
You will be;
 Making and receiving telephone calls
 Completing the unit