1. Michael Butterworth
08.08.1989
45 Burnside Avenue, Chingford, London, E4 8YH
Home: 02085272988
Mobile: 07469182749
Email: michaelbutterworth8889@hotmail.co.uk
Educationand Qualifications
Trinity Catholic High School September 2000 - 2005
I achieved a high pass (grades A* - C) in all 10 of my GCSE subjects, including an A* in Physical
Education, B in English and a C in Mathematics.
Key Skills
I have strong communication skills and am a good team player. I am confident with people and have a
friendly approachable nature. I exceed in problem solving and am confident to work on my own
initiative. Am a self-starter and very hands on. I am punctual, enthusiastic and always willing to learn
new skills and take on new challenges. I take pride in what I do and I hope to pursue a career in
sports and have opted to return to university to study to become a teacher in this field.
Achievements and Awards
I have a level 2 in Key Skills, a 1st Aid award and a Level 2 NVQ in Maintenance Operations.
I completed a Pasma Course which enables me to erect and dismantled working platforms safely and
efficiently
EmploymentHistory
Dec 2015 – Apr 2016 Lidl (Temp Contract)
Customer Assistant
 Working on checkouts meeting, greeting customers and handling transactions
 Managing new delivered stock and rotation
 Price reductions on damaged and dated goods
 Counting float
 Responsible for instore cleaning all areas and adhering to COSHH
 Responsible for bakery cooking and cleaning area.
 Ensuring all products ticketed correctly
 Responsible for promoting new stock via product placement and poster placement
 Handling customer queries, request and complaints
Aug 2014 – Aug 2015 Big Creative Education (1 Year Contract)
Assistant Building Manager

2. • Responsible for opening and closing the property.
• Responsible for the upkeep and maintenance of all areas internally and externally, including
equipment, services, building, grounds and plant.
• Ensuring all risks relating to safety, health, environment and quality are effectively managed
through the use of risk assessments, PPE, training and company procedures to ensure a safe
working environment for both employees and clients
• Investigating and reporting on near misses and accidents
• Ensuring FM projects are delivered to time, costs and quality targets
• Keep site and school staff aware of energy matters and encourage a reduction in energy
consumption
• Overseeing planned preventative, corrective, and reactive maintenance programs
• Assisting in the planning of space and facilities requirements, maintaining a high quality and
effective workplace
• Ordering necessary office equipment, maintaining stock levels and ensuring up-to-date
inventory (safety equipment, office furniture, etc.)
• Managing relationships with third party providers (eg. Cleaning, vending machines, etc.)
• Monitor contractor performance against SLA's and KPI's
• Performing basic office and site equipment repairs and / or organising office and site
equipment maintenance and repairs on a timely and correct manner
• Maintaining a safe, clean and secure working environment
• Ensuring the security of the site at all times and managing, the entry and exit controls for both
employees, visitors and vehicles.
• Responsible for the intruder alarm and CCTV systems
• Organising office space and layout
• AV/VC conferencing rooms' support
• Handling staff inquiries and complaints with regards to office environment
• Preparing inductions for new starters
• Local management of service contracts and contractors to ensure best quality and
performance
• Ensuring all electronic files and records are maintained accurately, and in a timely fashion.
• Conducting fire drills and acting as Fire Marshal in the event of an evacuation
• Fire alarm testing
• Testing the emergency lighting
• Assist the building manager with budget forecasting and tenders
• Managing permits to work system
• Managing staff resources (holiday & sickness)
• Working closely with other support functions (mailroom, reception, security, IT and catering),
as required, to understand goals and objectives required to deliver first class support to the
teams and staff within the building, i.e.moves and changes.
• Developing a sound knowledge of each business support area, to be able to offer assistance if
required and to support the delivery of outstanding client service.
• Assisting with the implementation of the Facilities team's aims and objectives, leading by
example.
• Attending and sometimes chairing monthly Facilities team meetings.
• Contributing to Monthly and Annual Performance Reports for review with senior
management.
• Managing staff resources (holiday & sickness)
• Motivating, encouraging and training staff where appropriate to encourage better team
performance.
• Undertaking disciplinary investigations in line with company policy;
• Undertaking initial recruitment interviews for Facilities positions;

3. Feb 2014 – July 2014 Marylebone Hotel (Temporary Position)
Maintenance Engineer
• Responsible for all maintenance and upkeep of the hotel property
• Ad hearing to all building tasks such as minor plumbing carpentry and electrical duties
• Painting and decorating tasks as well as cleaning
• Working both to a timescale and reactively for the guests
• Responsible for security and all health and safety checks such as fire alarms and c.c.t.v and
intruder alarm care
• Dealing with all external contractors sourcing quotes for work and liaising with them till job
completion ensuring that a high quality standard is met.
• Ordering and sources materials needed for work and stocktaking of all materials and tools.
• Working tightly with internal staff to make sure all areas are at an exceptional high standard
Aug 2012 – Jan 2014 Rushcroft Foundation School (Contract Position)
Site Services Officer
• Prioritising call outs when necessary
• General maintenance, ensuring the site is made safe at all times
• Ensuring the disposal area is kept to high standards
• Liaising with external and internal contractors
• Occasional plumbing and carpentry duties
• Adhering to minor electrical tasks
• Covering a wide range of decorating
• Carrying out regular fire alarm tests and organising fire drills as I am a qualified Fire Marshall
• Ordering equipment to carry out daily tasks
• Dealing with pests such as mice and insects and disposing of them safely.
August 2011- Aug 2012 Asda (Permanent Position)
Personal Delivery Driver
• Delivering great customer service
• Selecting orders
• Loading Vehicles
• Following scheduled delivery routes, driving safely and responsibly.
• Keeping the customer up to date via telephone interaction
• Being friendly and helpful at all times
• Following the correct procedures and processes
• Keeping my vehicle well-kept and clean
• Keeping my vehicle refuelled, maintained and operational, ready for the next delivery run
• Making sure I carefully carry out all checks and procedures from pre-delivery to post-delivery
• Occasionally working in store as required, picking products and fulfilling online orders
May 2009-August 2011 Breyer Group PLC (Apprentice)
Multi Trade Maintenance Operative

4. Throughout my apprentice I learned and became skilled in the following trades:
• Plumbing
• Carpentry
• Plastering
• Tiling
• Painting and decorating
• Brick laying
• Roofing
• General maintenance tasks
January 2007 – April 2009 J.Sainsbury’s (Permanent Position)
Customer Service Attendant/Supervisor’s Assistant
Whilst working for J. Sainsbury’s I held multiple positions during my employment. Starting as a Check-
Out Attendant for my first six months, I was then moved to a more responsible position as a Customer
Service Attendant. Within 1 year I was given the role as a Supervisor’s Assistant.
• Meeting and greeting customers
• Handling cash and cheque purchases
• Dealing with complaints
• Reimbursing customer refunds and exchanges
• Auditing
• Organising staff Rota’s
• Helping customers and colleagues with queries
• Acting as a first aider when needed
• Training new colleagues or training colleagues from other departments
Feb 2006 – January 2007 Van Haaren Home (Temporary Position)
Sales Assistant
My daily duties included:
• Liaising with the public and internal members of staff, communicating courteously with them
either by telephone, email, letter or face to face
• Handling cash from sales.
• Ordering and organising stock
• Handling refunds and complaints
• Filing Faxing and Photocopying
• Investigating and solving customers’ problems/queries which may be complex or long
standing.
• Keeping the shop floor clean and tidy
• Gaining an in depth knowledge of products, in order to apply a good standard of sales
Hobbies and Interests
• My main hobby is playing football.
• I like to spend my spare time socialising with friends and family.
• I like to participate in DIY work for family and friends to improve my skills and gain more
confidence.
• I have a passion to work with young people and have done so through my lines of work in
both secondary schools and higher education college
References
Available on request.