HRM300_r6_MT_Resume1_supplemental_material_week3.docx Joe Johnson WORK EXPERIENCE Congregation Illinois Head of Maintenance – 5/09 to present · Oversee one full-time employee and one part-time employee. · Daily cleaning of offices, sanctuaries, kitchens, library, restrooms, classrooms, public and party areas. · Perform building maintenance and repairs as needed including, but not limited to: plumbing, painting, light electrical, carpentry, and tile work in the congregation building and preschool · Set-up and break down of school rooms, meeting spaces and party areas as per event schedule · Maintain friendly working relationships with vendors, staff, congregants and students by delivering excellent customer service · Ensure safety and working order of building equipment, machinery and tools · Carry out routine daily building inspection · Communicate weekly with Executive Director, Pre-School Director, and kitchen staff to discuss upcoming schedule of events, recommend building improvements/repairs, and long-term goals · Continual floor and carpet care which consists of stripping, waxing, buffing, spot cleaning, and shampooing · Train new custodial and temporary staff · Order and inventory cleaning and building supplies · Snow removal and light grounds keeping · Operate building sound system · On call 24 hours a day Manufacturing, Illinois Grind Hand – 02/06 to 04/09 · Used Okamoto manual and automatic grinders for flat and OD grinding · Deburred and polished free flow and locking valve assemblies for plastic mold injection, operated lathe for angle cutting and facing · Read blueprints, completed final inspections to insure product adhered to OEM/manufacturer’s specifications Manufacturers Brass and Aluminum, IL Coremaker - 02/05 to 02/06 · Manufactured cores for aluminum and brass castings. Aluminum Foundry, California Maintenance Foreman - 08/87 to 11/04 · Maintained and repaired machinery for the entire foundry including furnaces, shell core and dry sand machines, die grinders, permanent molds, patterns, core boxes and hydraulics · Building maintenance that included plumbing, painting, plastering, light construction, electrical and general cleaning. Ordered replacement parts and machinery, operated and maintained fork lift · Operated engine lathe, vertical and horizontal mill, surface grinder and drill press, fabricated steel, aluminum fixtures and shop aids · Used Oxy-Acetylene and Arc Welding equipment, prepared and melted aluminum alloys for daily production · Made green and dry sand cores and molds, performed sand blasting, ran disc and belt grinder, removed gates, sprues and risers, rough grinding of castings, performed penetrant inspection, conducted final inspection of castings to adhere to government/client specifications; trained in Statistical Process Control; upheld safety standards. TRAINING Community College and Valley College · Welding and Machining classes References available upon request HRM300_r ...

1. HRM300_r6_MT_Resume1_supplemental_material_week3.docx
Joe Johnson
WORK EXPERIENCE
Congregation Illinois
Head of Maintenance – 5/09 to present
· Oversee one full-time employee and one part-time employee.
· Daily cleaning of offices, sanctuaries, kitchens, library,
restrooms, classrooms, public and party areas.
· Perform building maintenance and repairs as needed including,
but not limited to: plumbing, painting, light electrical,
carpentry, and tile work in the congregation building and
preschool
· Set-up and break down of school rooms, meeting spaces and
party areas as per event schedule
· Maintain friendly working relationships with vendors, staff,
congregants and students by delivering excellent customer
service
· Ensure safety and working order of building equipment,
machinery and tools
· Carry out routine daily building inspection
· Communicate weekly with Executive Director, Pre-School
Director, and kitchen staff to discuss upcoming schedule of
events, recommend building improvements/repairs, and long-
term goals
· Continual floor and carpet care which consists of stripping,
waxing, buffing, spot cleaning, and shampooing
· Train new custodial and temporary staff
· Order and inventory cleaning and building supplies
· Snow removal and light grounds keeping
· Operate building sound system

2. · On call 24 hours a day
Manufacturing, Illinois
Grind Hand – 02/06 to 04/09
· Used Okamoto manual and automatic grinders for flat and OD
grinding
· Deburred and polished free flow and locking valve assemblies
for plastic mold injection, operated lathe for angle cutting and
facing
· Read blueprints, completed final inspections to insure product
adhered to OEM/manufacturer’s specifications
Manufacturers Brass and Aluminum, IL
Coremaker - 02/05 to 02/06
· Manufactured cores for aluminum and brass castings.
Aluminum Foundry, California
Maintenance Foreman - 08/87 to 11/04
· Maintained and repaired machinery for the entire foundry
including furnaces, shell core and dry sand machines, die
grinders, permanent molds, patterns, core boxes and hydraulics
· Building maintenance that included plumbing, painting,
plastering, light construction, electrical and general cleaning.
Ordered replacement parts and machinery, operated and
maintained fork lift
· Operated engine lathe, vertical and horizontal mill, surface
grinder and drill press, fabricated steel, aluminum fixtures and
shop aids
· Used Oxy-Acetylene and Arc Welding equipment, prepared
and melted aluminum alloys for daily production
· Made green and dry sand cores and molds, performed sand
blasting, ran disc and belt grinder, removed gates, sprues and
risers, rough grinding of castings, performed penetrant

3. inspection, conducted final inspection of castings to adhere to
government/client specifications; trained in Statistical Process
Control; upheld safety standards.
TRAINING
Community College and Valley College
· Welding and Machining classes
References available upon request
HRM300_r6_MT_Resume2_supplemental_material_week3.doc
Rose E. Smith
High School Diploma – Graduated 2002
Work History
Dishwasher/Janitorial
June 2009 until August 2013 – IL
· Maintained a clean and safe environment by sweeping and
mopping the floor.
· Operated dishwashing equipment by loading dishes and
putting them in their proper place when finished.
· Ability to work as a team player or independently as needed.
· Completed various tasks as directed by direct supervisor.
Laborer
June 2006 until August 2008 –IL
· Maintained a clean and sanitized work environment by
showering upon arrival and exit of work shift.
· Operated wiz knife to prepare swine for production.
· Operated bacon line by wrapping, packaging, and preparing

4. shipments.
· Completed multiple tasks as directed by supervisor.
Laborer
August 2002 until June 2006 IL
· Designed, structured, and inspected pallets to be prepared for
shipment to another company.
· Weighed, arranged, and packaged caterpillar bolts on pallets
to be prepared for shipment.
· Manufactured clips to be inserted and structured on
machinery.
· Assembled parts on toilet interior and prepared toilets for
shipment.
· Assembled and structured canvas frames by measuring and
cutting wood, stretching canvas across wood and inserting
staples to assemble the frames.
Skills
· Reliable, dependable, and punctual.
· Ability to work as a team player or independently.
· Ability to adapt to various work environments and catch on
quickly.
· Ability to operate machinery and equipment as needed.
Professional and Personal references available upon request.
HRM300_r6_MT_Resume3_supplemental_material_week3.docx
Jan I. Tor

5. _____________________________________________________
_________________
Professional Summary
Hard working and dedicated individual, looking to use my
education and skills to serve and grow with your company. I
have experience as a service and maintenance technician. My
responsibilities were to troubleshoot, repair and install
restaurant/store heating equipment. In addition, I have
knowledge of commercial and residential maintenance.
Skills
· Strong communication skills
· Excellent ability to adapt to difficult situations
· Detail oriented with excellent organizational skills
· Capable problem solver
· Strong leadership skills
· Self-motivated
· Mechanically inclined
Work History
Service Technician – June 2014 to August 2015
· Troubleshoot issues for natural gas and electrical equipment.
· Service restaurant /store equipment and routine maintenance
and repairs, including open fryers, pressure fryers, heated
holding cabinets and heated display cases.
· Conducted final install and provided start-up training for
restaurant/store staff.
· Henny Penny certified, course completion for service on
McDonalds, KFC and Wendy’s equipment.

6. County HVAC Department
HVAC Student Technician – October 2013 – June 2014
· Served as a member of a team that was responsible for
maintaining and repairing HVAC systems.
· Performed preventative maintenance including filter changes,
lubrication, charging systems, and condenser cleaning.
· Serviced rooftop commercial style HVAC equipment.
· Serviced VAV boxes, boilers, controls, blower motor, and
pump bearing assemblies.
Freight
Dockworker - September 2013 to July 2014
· Certified forklift operator.
· Responsible for both inbound and outbound freight.
· Accurate recording of freight movement using RF scanning
equipment, as well as able to follow freight manifests.
· Hazmat trained, safety trained, trained in fresh food handling.
· Trained and can operate equipment to move drums.
Route Sales Representative - February 2011 to April 2013
IL
· Managed a portfolio of three accounts averaging over $1M in
annual sales.

7. · Responsible for sales forecasting, goal setting and
performance reporting for all accounts.
· Monitored market activity and quoted pricing to maintain
healthy profit margins.
· Analyzed and reported on weekly customer activity, business
trends, and areas of concern.
· Maintained accurate over and short records for all accounts.
· Conducted annual performance reviews.
· Assisted the team in meeting sales goals, stock loss, labor
objectives and margin goals to increase profitability.
· Verified all deliveries against invoices and completed shortage
and overage reports.
· Stocked “point of purchase” promotional materials, product
coupons and recipe cards.
· Scanned shelves and product cases for expired stock and
discarded outdated, spoiled or damaged items.
· Prepared and maintained inventory records.
Dispatcher/Third Shift Grocery Manager September 2009 to
December 2010
IL
· Supervised, trained and developed team members in
accordance with company policies and procedures.
· Conducted annual performance reviews.
· Followed proper standards for food safety, product freshness,
weights and measures, refrigeration standards and sanitation.
· Oversaw inventory control functions, inbound breakdown,
stock rotation, put-away.
· Received, inspected and logged all product loads for accuracy
of shipment, temperature and quality.
· Prepared and maintained inventory records.
· Managed dispatch for 10 drivers, assigned driver routes,
multitasking between dispatch, call routing and customer

8. inquiries.
· Responsible for 250+ deliveries per day.
High School Diploma - IL
Accomplishments
H.W. Lay award winner numerous times for leadership, sales
growth and teamwork
Completed Smith Safe driving program
Certified Forklift Operator
Certified Electrical Troubleshooting Technician
Certified Residential Heating Technician
EPA Universal Card
Candidate Interviews.pdf
VIDEO TRANSCRIPT
Page 1© University of Phoenix 2017 HRM/300: Candidate
Interviews
Select the best candidate for the job.
ID: 02-VIDEO-584f02e7357d93dab01354e7
HRM/300: Candidate Interviews
RECORDED ON
Mar 29, 2017

9. COPYRIGHT
2016
TAGS
Interviewing, job candidate,
human resources, HR, Interview
Simulation
Interviewer]- Hi, thanks for taking the time to come in and meet
with me today. I
appreciate it. Why don't you start off by just telling me a little
bit about yourself.
Joe - Married, couple of kids, still in school but really I've been
doing this since 1987 so I'm
in the facilities maintenance, in management for a long, long
time. I've been around the
block multiple times. It's like rolling out of bed.
Rose - Sure. I'm originally from a pretty small town and really
tight knit family and grew up
in my parent's and my grandparent's family business. And
through that they really instilled
a hard work ethic and that's something that I hold very close to
my heart.
- [Interviewer] Great.
Rose - Yeah.
Jan - I would love to do that. If I had to summarize my
personality, you've never met me
before so I'll try to just summarize it in one word. I guess the

10. first word, the letterhead
would be aggressive, that's how I live my life. I don't do
anything halfway. Once I have
decided I'm going to do something, it's getting done. That's my
temperament, it always has
been. So I would say aggressive, first and foremost.
- [Interviewer] Great, um--
Jan - But then I would absolutely, sorry, add to that.
Enthusiastic, right underneath that,
subheading enthusiastic. I really love work. I find it gratifying
and exciting and I frankly don't
really understand why anyone would complain about coming in
to work when you chose,
you chose this place for your work.
- [Interviewer] Okay.
Jan - So I bring enthusiasm with me.
- [Interviewer]- Great. Let's go over a little bit about your work
history here. Why don't we
start with this first thing on your resume?
Rose - Yeah, that's the family business that my family ran so
that was part of my upbringing
really and have a lot of brothers and so just kind of got into it
that way and then it turns out I
was pretty okay at it so that's the route that I went and I truly
enjoyed my time.
- [Interviewer]- Okay.
Jan - That was such a wonderful employment experience for me.
One of the most satisfying

11. things about it was how bad that kitchen was when I first
arrived. Judy Macinerny, who I
think you know, was going through her divorce at the time and
just really not healthy, not
functioning well, crying every day, talking on the phone with
her lawyer. Anyway, she
wasn't really able to lead the team effectively and even though
it doesn't say team manager
on my resume, that is really the role I stepped into. I put new
systems in place so that
things were happening faster and more efficiently and I think
the team spirits were really
lifted also under my direction.
- [Interviewer] Great.
Joe - Well, head of maintenance over there and while I was at
maintenance at
congregation, big staff, lot of buildings, lot of tearing up, taking
down, lot of 11th hour
scheduling and a lot of upkeep but again, it's a big, big thing
and I can handle it.
VIDEO TRANSCRIPT
Page 2© University of Phoenix 2017 HRM/300: Candidate
Interviews
- [Interviewer] - I see you were in charge of routine daily
building inspection. Why don't you
tell me a little bit about what that entailed?
Joe - Well, you come in, you start the day, you turn the lights
on and then you figure out

12. what needs to be done and you get after it and you get it done
and at the end of the day, if
you can go home, turn the lights off and know that the
building's gonna be perfectly ready
for tomorrow, you've done your job and it's every little thing in
between, you just figure out
how to get it done.
- [Interviewer]- I noticed some gaps in your work history. What
were you doing during that time?
Rose - That's a point in my life where I decided that I needed to
really take a break for
myself and so with my own money, I went and backpacked
through Europe.
- [Interviewer] Wow.
Rose - It was pretty amazing.
- [Interviewer] Wow, sounds like it.
Rose - I also have a passion for cultures and different
communities, so I felt like it was a
huge learning experience for me and I really think that that's
something that I'll be able to
utilize in working potentially for your company.
- [Interviewer] Great.
Jan - That three year gap as you say is my pride and joy, (gets
out cell phone) Orson
Atticus, there he is in his Halloween costume.
- [Interviewer] Nice.

13. Jan - Which I made. You can imagine how much my husband
loved wearing that. It
was hilarious, the neighbors loved it.
- [Interviewer] - What gets you up in the morning? What do you
find to be your main motivation?
Jan - I really do love being a stay at home mom and I think it's
so great and I loved that I
took those first months with him but I am someone who also
really thrives on deadlines and
challenges. I have a lot of energy but I find that I am my
happiest, most productive, most on
top of my game when I have a challenge in front of me. That is
when I am at my best.
Rose - I'm just a really hard worker. I like to get in right on
time and finish right on the dot so
deadlines and work ethic is really important to me and
something that I was raised on, like I
said. Just a hard worker.
- [Interviewer] Okay.
Joe - Well, you can see on the resume, I've been doing it for a
long time, been doing it
since 1987. It's kind of almost like who I am. It's what I'm good
at, it's what I do and I
know how to keep places running well. I look good when it
looks good and it's kind of, it's
just me. I know what I'm doing. (Looks at cell phone)
- [Interviewer] - Okay. We do things differently here than any
place you've really worked
before. How do you see yourself fitting in with our corporate
culture?

14. Rose - Well, I'm just a people person so I don't have a hard time
meeting new people,
that's something that excites me actually. So I'm excited to get
to know the staff
potentially and just really fit in and fill the gap where it's best
needed and possibly make
some friends on the way.
- [Interviewer] Okay.
Joe - I know it's gonna be a change. I know I'm going from big
down to not so big but at the
end of the day, a building's a building, lights are lights,
plumbing is plumbing and you gotta
make sure it's all clean and ready to go so I work hard, at the
end of the day, it's what I
know how to do and you can see on the resume, I do it well.
Jan - I think what my resume will demonstrate is that I really fit
in anywhere. I'm someone
who can come into any environment, no matter how well it's
functioning, and I will find a
way to
VIDEO TRANSCRIPT
Page 3© University of Phoenix 2017 HRM/300: Candidate
Interviews
fit in. That's really one of my skills. I am incredibly, with my
tenacity, I am incredibly
relational.

15. - [Interviewer] Great. Well, those are all the questions I have.
Are there any questions you have for
me?
Joe - Well, I mean, I just would like to know, what else can I
show you, what else can we talk
about to make it really clear that this is a no brainer? I'm your
guy, I'm the right guy for this.
Jan - I would just probably also add to all that you have learned
about me today that I'm
creative. I find ways to use whatever is around to improve the
systems that are already in
place. So if anything's not working well, I would love to take a
look at it at any time.
- [Interviewer] Great.
Rose - Actually, there was one thing, there wasn't a whole lot of
detail about the pay rate.
So I just wanted to know perhaps a little bit more about that and
I have a couple of events
happening this summer, two of my friends are getting married
and I'm in the wedding party,
so I wanted to know about paid time off, if that's a thing, just
want to make sure that I'm
planning for the future.
- [Interviewer] Sure. Well, the pay's gonna be negotiable, but
the paid time off is
something that we can discuss possibly in a later interview.
Rose - Okay.
- [Interviewer] Alright.

16. Rose - Cool.
- [Interviewer] Well, thank you so much.
Rose - Thank you.
HRM300_r6_maintenance_tech_position_ad_week3.doc
Ads
Maintenance Technician/Janitor
Sheridan Apts seeks Maintenance Technician/Janitor with at
least 7 yrs experience. Comprehensive benefits package.
Responsibilities:
· Oversees preventative maintenance of building systems w/i
approved budgets
· Executes work orders
· Purchases and inventory control
· Cleans common areas
Requirements
· Candidate is regularly required to stand, walk, lift, climb,
stoop, bend, kneel, crouch, crawl, twist and carry/lift/move up
to 100 lbs.
· Will be on call 24/7/365
· Live within 30 minutes of property.
· High School diploma or equivalent
Apply in person or online at sheridanapts.com
EOE
HRM300_r6_maintenance_technician_JD_week3.docx
Maintenance Technician Job Description

17. Job Summary: Performs preventative and repair maintenance
work and assists the Property Managers in the daily operation of
each property assigned to him/her.
Essential Duties and Responsibilities:
· Performs manual activities in the execution of repair and
maintenance tasks and service requests
· Assists in maintaining mechanical, security, plumbing, fire,
sprinkler, roofing, electrical, HVAC, and other building systems
· Assists in all aspects of the property’s maintenance, including
grounds keeping, preventive, corrective, deferred, and
emergency maintenance
· Inspects drop-shipped supplies and materials for shipping
damages before handling and reports any such damages to
Property Manager
· Maintains exterior and public lighting
· Assists in enforcing quality control standards
· Fills service requests, submitted by Residents
· Carries out minor installation work
· Maintains personal tools and equipment and assists with the
maintenance of the inventory of tools and equipment
· Reports shortages of consumables to the Property Manager
· Reports all unsafe instances in Tenant space and equipment,
which cannot be rectified by yourself to the Resident Manger
· Assembles and repairs furniture
· Performs minor door hardware repairs
· Performs minor emergency repairs/adjustments to mechanical
equipment, such as, replacing broken pipes, cleaning plugged
drains, and replacing faucets, washers, and gaskets
· Performs minor electrical repairs, such as, replacing outlets,
fuses, lighting fixtures, and switches
· Checks for minor electrical problems
· Cleans gutters and downspouts
· Repairs structural wear and damage to building
· Cares of lawn, plants, shrubs, and flowers
· Cleans parking area, sidewalks, alley-walks, hallways, and

18. common areas
· Prepares vacant apartments
· Paints
· Services appliances, equipment, plumbing, electrical system,
etc
· Picks up trash on property
· Cleans garbage area and receptacles
· 24 hour call for maintenance emergencies
· Troubleshoots and assists the Building Maintenance Engineers
regarding appropriate responses and action to problems that
arise
· Provides backup to projects when the Building Maintenance
Engineer is out
· Prepares property for REAC and other third party physical
inspections`
· Inspect new properties and make recommendations for new
properties.
Other Duties and Responsibilities:
· Maintains and submits a daily personal timesheet and submits
it to the Property Manager on the dates required
· Receives training in order to achieve the objective of
developing an understanding of skill required for the position
· Makes recommendations to Property Manager for department
and property changes and/or enhancements
· Assumes additional duties/projects as assigned and/or required
Knowledge, Skills, and Abilities:
Skills shall consist of, but are not limited to, the following:
· Maintain open communications and foster harmonious working
relationships among all employees
· Possess excellent verbal, written, interpersonal,
communication and organizational skills
· Possess attention to detail, quality, and accuracy in all work
· Ability to think, assess, and act decisively in handling
multiple tasks concurrently

19. · Use good judgment to ask appropriate questions and request
assistance with needed
· Knowledge of occupational hazards and safety precautions
· Knowledge of basic operations, tools, and terms used in
building maintenance engineering
· Ability to listen and follow instructions in carrying out duties
while completing tasks within an established time budget
· Knowledge of power, water, and gas turnoffs, cleanout traps,
fire extinguishers, and fire hydrants
· Familiarity with HVAC systems and various appliances
· Ability to read, understand, and use complex blueprints,
schematics and equipment manuals
· Desire to support Property Manager’s standards, which
encourage a clean, orderly, and safe environment
Physical Demands:
The physical demands here are representative of those that must
be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to
perform the essential tasks. The appropriate safety techniques
must be known and used when performing each of the following
procedures.
· Ability to lift and/or move up to 50 pounds and occasionally
lift and/or move up to 100 pounds
· Ability to regularly reach with hands and arms; stand; walk;
use hands and fingers to handle, feel, or operate objects, tools
and controls
· Ability to frequently sit, drive, climb or balance, push or pull,
stoop, kneel, crouch, twist, or crawl to perform assigned duties
· Ability to perform physical labor such as moving furniture and
equipment and climbing ladders
· Ability to follow instructions concerning various chemicals
· Ability to understand and follow verbal or simple written
instructions
· Ability to do strenuous work

20. · Ability to drive a company vehicle
Education and Experience:
· High School Diploma or equivalent
· 7-8 years of relevant engineering experience, preferably for a
Property Management company
· Evaluative knowledge of mechanical, security, plumbing, fire,
sprinkler, roofing, electrical, HVAC, and other building systems
· Advance education and technical training is highly desirable
· Valid Driver’s License
· All employees must uphold, and adhere, to Urban’s values:
Customer Service, Respect, Integrity, Prosperity and Teamwork
· All employees must maintain a total Performance Appraisal
score of 3 or better
HRM300_r6_MT_Resume1_supplemental_material_week3.docx
Joe Johnson
WORK EXPERIENCE
Congregation Illinois
Head of Maintenance – 5/09 to present
· Oversee one full-time employee and one part-time employee.
· Daily cleaning of offices, sanctuaries, kitchens, library,
restrooms, classrooms, public and party areas.
· Perform building maintenance and repairs as needed including,
but not limited to: plumbing, painting, light electrical,
carpentry, and tile work in the congregation building and
preschool
· Set-up and break down of school rooms, meeting spaces and
party areas as per event schedule

21. · Maintain friendly working relationships with vendors, staff,
congregants and students by delivering excellent customer
service
· Ensure safety and working order of building equipment,
machinery and tools
· Carry out routine daily building inspection
· Communicate weekly with Executive Director, Pre-School
Director, and kitchen staff to discuss upcoming schedule of
events, recommend building improvements/repairs, and long-
term goals
· Continual floor and carpet care which consists of stripping,
waxing, buffing, spot cleaning, and shampooing
· Train new custodial and temporary staff
· Order and inventory cleaning and building supplies
· Snow removal and light grounds keeping
· Operate building sound system
· On call 24 hours a day
Manufacturing, Illinois
Grind Hand – 02/06 to 04/09
· Used Okamoto manual and automatic grinders for flat and OD
grinding
· Deburred and polished free flow and locking valve assemblies
for plastic mold injection, operated lathe for angle cutting and
facing
· Read blueprints, completed final inspections to insure product
adhered to OEM/manufacturer’s specifications
Manufacturers Brass and Aluminum, IL
Coremaker - 02/05 to 02/06
· Manufactured cores for aluminum and brass castings.
Aluminum Foundry, California
Maintenance Foreman - 08/87 to 11/04

22. · Maintained and repaired machinery for the entire foundry
including furnaces, shell core and dry sand machines, die
grinders, permanent molds, patterns, core boxes and hydraulics
· Building maintenance that included plumbing, painting,
plastering, light construction, electrical and general cleaning.
Ordered replacement parts and machinery, operated and
maintained fork lift
· Operated engine lathe, vertical and horizontal mill, surface
grinder and drill press, fabricated steel, aluminum fixtures and
shop aids
· Used Oxy-Acetylene and Arc Welding equipment, prepared
and melted aluminum alloys for daily production
· Made green and dry sand cores and molds, performed sand
blasting, ran disc and belt grinder, removed gates, sprues and
risers, rough grinding of castings, performed penetrant
inspection, conducted final inspection of castings to adhere to
government/client specifications; trained in Statistical Process
Control; upheld safety standards.
TRAINING
Community College and Valley College
· Welding and Machining classes
References available upon request
HRM300_r6_MT_Resume2_supplemental_material_week3.doc
Rose E. Smith
High School Diploma – Graduated 2002
Work History
Dishwasher/Janitorial
June 2009 until August 2013 – IL
· Maintained a clean and safe environment by sweeping and
mopping the floor.

23. · Operated dishwashing equipment by loading dishes and
putting them in their proper place when finished.
· Ability to work as a team player or independently as needed.
· Completed various tasks as directed by direct supervisor.
Laborer
June 2006 until August 2008 –IL
· Maintained a clean and sanitized work environment by
showering upon arrival and exit of work shift.
· Operated wiz knife to prepare swine for production.
· Operated bacon line by wrapping, packaging, and preparing
shipments.
· Completed multiple tasks as directed by supervisor.
Laborer
August 2002 until June 2006 IL
· Designed, structured, and inspected pallets to be prepared for
shipment to another company.
· Weighed, arranged, and packaged caterpillar bolts on pallets
to be prepared for shipment.
· Manufactured clips to be inserted and structured on
machinery.
· Assembled parts on toilet interior and prepared toilets for
shipment.
· Assembled and structured canvas frames by measuring and
cutting wood, stretching canvas across wood and inserting
staples to assemble the frames.

24. Skills
· Reliable, dependable, and punctual.
· Ability to work as a team player or independently.
· Ability to adapt to various work environments and catch on
quickly.
· Ability to operate machinery and equipment as needed.
Professional and Personal references available upon request.
HRM300_r6_MT_Resume3_supplemental_material_week3.docx
Jan I. Tor
_____________________________________________________
_________________
Professional Summary
Hard working and dedicated individual, looking to use my
education and skills to serve and grow with your company. I
have experience as a service and maintenance technician. My
responsibilities were to troubleshoot, repair and install
restaurant/store heating equipment. In addition, I have
knowledge of commercial and residential maintenance.
Skills
· Strong communication skills
· Excellent ability to adapt to difficult situations
· Detail oriented with excellent organizational skills
· Capable problem solver
· Strong leadership skills
· Self-motivated

25. · Mechanically inclined
Work History
Service Technician – June 2014 to August 2015
· Troubleshoot issues for natural gas and electrical equipment.
· Service restaurant /store equipment and routine maintenance
and repairs, including open fryers, pressure fryers, heated
holding cabinets and heated display cases.
· Conducted final install and provided start-up training for
restaurant/store staff.
· Henny Penny certified, course completion for service on
McDonalds, KFC and Wendy’s equipment.
County HVAC Department
HVAC Student Technician – October 2013 – June 2014
· Served as a member of a team that was responsible for
maintaining and repairing HVAC systems.
· Performed preventative maintenance including filter changes,
lubrication, charging systems, and condenser cleaning.
· Serviced rooftop commercial style HVAC equipment.
· Serviced VAV boxes, boilers, controls, blower motor, and
pump bearing assemblies.
Freight

26. Dockworker - September 2013 to July 2014
· Certified forklift operator.
· Responsible for both inbound and outbound freight.
· Accurate recording of freight movement using RF scanning
equipment, as well as able to follow freight manifests.
· Hazmat trained, safety trained, trained in fresh food handling.
· Trained and can operate equipment to move drums.
Route Sales Representative - February 2011 to April 2013
IL
· Managed a portfolio of three accounts averaging over $1M in
annual sales.
· Responsible for sales forecasting, goal setting and
performance reporting for all accounts.
· Monitored market activity and quoted pricing to maintain
healthy profit margins.
· Analyzed and reported on weekly customer activity, business
trends, and areas of concern.
· Maintained accurate over and short records for all accounts.
· Conducted annual performance reviews.
· Assisted the team in meeting sales goals, stock loss, labor
objectives and margin goals to increase profitability.
· Verified all deliveries against invoices and completed shortage
and overage reports.
· Stocked “point of purchase” promotional materials, product
coupons and recipe cards.
· Scanned shelves and product cases for expired stock and
discarded outdated, spoiled or damaged items.
· Prepared and maintained inventory records.

27. Dispatcher/Third Shift Grocery Manager September 2009 to
December 2010
IL
· Supervised, trained and developed team members in
accordance with company policies and procedures.
· Conducted annual performance reviews.
· Followed proper standards for food safety, product freshness,
weights and measures, refrigeration standards and sanitation.
· Oversaw inventory control functions, inbound breakdown,
stock rotation, put-away.
· Received, inspected and logged all product loads for accuracy
of shipment, temperature and quality.
· Prepared and maintained inventory records.
· Managed dispatch for 10 drivers, assigned driver routes,
multitasking between dispatch, call routing and customer
inquiries.
· Responsible for 250+ deliveries per day.
High School Diploma - IL
Accomplishments
H.W. Lay award winner numerous times for leadership, sales
growth and teamwork
Completed Smith Safe driving program
Certified Forklift Operator
Certified Electrical Troubleshooting Technician
Certified Residential Heating Technician
EPA Universal Card