Project Quality Management
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Project Quality Management
- 2. Quality Definition • Degree to whish a set of characteristics fulfil requirements • A quality is an attribute or a property characteristic of an object www.projektor.ee/pm/#quality
- 3. Scope and Quality Differences • High scope – high number of software functionalities (functionalities can be buggy – low quality) • High quality – no bugs in software (number of functionalities can be small – small scope) www.projektor.ee/pm/#quality
- 4. Project and Quality Management Similarities • Focus on customer satisfaction • Prevention more important then control • Similar phases: plan-do-check-act • Management support is important www.projektor.ee/pm/#quality
- 5. Project and Quality Contradiction • Process or product quality • If project is short investments into process quality don’t pay of www.projektor.ee/pm/#quality
- 6. Quality Management • Quality planning • Quality assurance • Quality control www.projektor.ee/pm/#quality
- 7. Project Phases and Processes Initiation Planning Execution Control Closing www.projektor.ee/pm/#quality
- 8. Quality in the Project Plan Scope definition Quality planning Activity definition Activity sequencing Duration estimation Schedule development Organization planning Resource planning Communica- tion planning Procurement planning Plan contracting Select sellers Seller responses Risk management Risk identification Qualitative analysis Quantitative analysis Response planning Budgeting Project plan Initiation Execution WBS www.projektor.ee/pm/#quality
- 9. Inputs: - Scope statement * - Org quality policies - Standards and regulations - Project management plan Methods: - Cost-benefit analysis - Benchmarking - Design of experiments - Cost of quality - Diagrams Outputs - Quality management plan - Quality metrics - Checklists - Process improvement plan - Management plan updates Quality Planning www.projektor.ee/pm/#quality
- 11. Project Scope Statement * • Objectives • Product description • Requirements • Boundaries • Deliverables • Acceptance criteria • Constrains • Assumptions • Initial organization • Initial risks • Milestones • Fund limitation • Cost estimate • Change management • Specifications • Approvals www.projektor.ee/pm/#quality
- 12. Standards, Regulations and Specifications • International Organization of Standardisation (ISO) • Total Quality Management (TQM) • Six Sigma • Failure Mode and Effect Analysis • Design Review • Voice of the Customer • Cost of Quality (COQ) • Continuous Improvement www.projektor.ee/pm/#quality
- 14. Cause-Effect Diagram Example BMBOK Guide 2009
- 15. Flowchart Example BMBOK Guide 2009
- 17. e.g. Project Management Quality Checklist Does the project have an approved quality management plan? Has the quality management plan been reviewed by all stakeholders? Is the quality management plan consistent with the rest of the overall project plan? Have product quality metrics been established, reviewed, and agreed upon? Do all metrics have agreed upon collection mechanisms? Do all metrics have an agreed upon collection frequency? Have quality metrics review meetings been scheduled throughout the project's duration Are all metrics clear, measurable, controllable, and reportable? Is the project team familiar with the project's quality review process? Does the project have an appropriate number of resources assigned for quality assurance? Has the project team established a repository for all quality documentation? Have all team members been notified of their required participation in quality reviews? Have product and process quality standards been established, documented, and communicated? Have quality thresholds and limits been established, documented, and communicated? Does the change control process accommodate project changes based on quality control? Has a project quality manager been assigned? Is the customer aware of his/her responsibilities relating to quality acceptance? www.projectmanagementdocs.com/project-documents/quality-checklist.html
- 18. e.g. Lean 6Sigma Metrics • Productivity: Labor productivity, Equivalent unit, total people productivity, Sales per employee, Asset productivity • People: Turnover rate, Unplanned absence rate • Safety: Number of incidents, Number of lost workdays, Incident rate, Lost workday rate, Compensation cost per employee, Employee experience • Assets: Inventory turns, Days of supply inventory, Total cycle time, Value added cycle time, Cash conversion cycle • Quality: CP - potential process capability, CPK - actual process capability, First pass yield, DPMO - Defects per unit, Defects per million opportunities, Fill rate, Line item fill rate, Shipments on time rate, Shipping errors per shipment, Warrant percent of sales, Warrant claims per unit, Complains per unit, Customer satisfaction • Total Productivity Maintenance: MTTR - Mean time to Repair, MTBR – Mean time between failure www.moresteam.com/resources/metrics.cfm
- 19. Exercise What are your project specific quality standards and essential quality metrics? www.projektor.ee/pm/#quality
- 21. Project Phases and Processes Initiation Planning Execution Control Closing www.projektor.ee/pm/#quality
- 23. Quality Control VS Scope Control* Scope control is about accepting the deliverables Quality control is about meeting the quality requirements specified for the deliverables www.projektor.ee/pm/#quality
- 24. Inputs: - Project plan - Quality plan - Quality metrics - Quality criteria - Performance information - Deliverables Methods: - Audits - Process analysis - Quality control tools and techniques Outputs - Change requests - Corrective actions - Plan updates - Lessons learned Quality Control www.projektor.ee/pm/#quality
- 25. Quality Control Tools and Techniques • Cause and effect diagrams • Control charts • Flow charts • Histograms • Pareto charts • Run charts - trends • Scatter diagrams • Statistical sampling • Inspections • Defect repair reviews www.projektor.ee/pm/#quality
- 26. Pareto Principle 80/20 Principle 80% of quality loss is caused by 20% of defects www.projektor.ee/pm/#quality
- 27. PMBOK Guide 2009 Pareto Chart
- 28. The End of the Quality martinsillaots@gmail.com
Editor's Notes
- E.g. Word vs Notepad (amount of functionalities vs the quality of functions)
- Objectives – include measurable success criteria Scope description – characteristics of the project, product or service (preliminary functionalities) Requirements – client needs, standards, Boundaries – what is excluded Deliverables – product outputs and project documents Criteria – Constrains – e.g. predefined budget, deadline Assumptions – e.g. experts with specific competences Organization – e.g. team members, stakeholders Risks –
- Metrics: Quality (issues, defects, re-works) Scope (# of changes), Duration (milestones, overtime tasks), Cost (EV), contracts, status, stakeholder involvement, Resources (load), risks, changes,
- Labor productivity – units produced / labor hours Equivalent unit – normalized labor productivity values – all different product units represented in one product unit. Inventory turns – cost og goods sold / average inventory level? CP – ??? CPK - ??? First pass yield - Percentage of units that meet specifications without any rework or repair.
- SOW - Statement of Work