1. Karen Martin Bergren
7820 Millicent Way #504 * Shreveport, Louisiana 71105
Karenbergren@yahoo.com * 318-614-2127
Objective
Provide relationship management and sales solutions of client portfolio. Desire is to focus
on overall client relationship management and strategies for client retention and growth.
Summary
Successful career with success in sales, leadership, process improvements and operations
management.
Maximized revenue growth in Mid Market client arena; effective in managing business
relationships with diverse clients and industries.
Increase company’s revenue through Solution Based Selling.
C-level professional interpersonal skills and effective in working with different
departments within the organization to achieve optimal results.
Proven effectiveness in revenue goals attainment through client retention and sales.
Knowledge in all standard and widely used business application programs as well as many
CRM tool applications (Salesforce.com).
Professional Experience
TeleCheck - First Data February 1999 – January 2009
Louisiana
Relationship Manager II February 2007 – January 2009
Shreveport, LA
Developed strong business relationships with C-level contacts within client base.
Client base produced annual revenues of $2-$3 million each.
Provided Solution Based Selling to existing clients increasing First Data’s annual revenue.
Increased contract terms from month-to-month to long-term contracts increasing First Data’s
annual revenue.
Partnered with Sales Representatives as the Subject Matter Expert for Sales Presentations.
Provided Business Analysis & Cost Analysis to increase client’s profitability and First Data’s
revenue. .
Regional Service Manager April 2002 — February 2007

2. Metairie, LA
Management of ten client facing support representatives (Relationship Managers I) with Tier
I portfolio of accounts representing $25M in annual revenues.
Assisted the Relationship Managers I support of 80 clients.
Provided training to Relationship Managers I to focus on client retention and growth through
additional sells of products and services.
Traveled with Relationship Managers I to client sites to increase solution based sells.
Escalated C-level client interactions which increased First Data’s revenue.
Relationship Manager I February 1999 — April 2002
Shreveport, LA
Direct management of client portfolios representing $5M in annual revenues. Client portfolio
was made up of 2500 clients in North Louisiana.
Provided Solution Based Selling to existing clients increasing First Data revenue.
Focused on client retention which increased revenue.
Lengthened contract terms from month-to-month to two years increasing revenue.
Sold Point Of Sale equipment to clients increasing revenue.
Education
Bachelor of Science, December 1993
University of North Texas
Skills and Accomplishments
Presidents Gold Circle Sales Award, March 2001
(Top 3% Relationship Managers out of 180 nationwide)
Presentation and communication skills
Repertoire of computer skills