1. Connie Hill
3689 North Sharon Church Road
Loganville,GA 30052
678-270-6921
Conniejo20@gmail.com
Summary
 An enthusiastic professional with 30 years of experience in managing customer service administration.
 Strengths include projectmanagement,excellentleadership and interpersonal skills.
 A dependable,through and well organized planner who is innovative and able to adapt to diverse
environments.
Professional Experience
2009 – present
Contract Support Account Specialist – Federal Business Accounts
Hewlett-Packard Company– Alpharetta, GA
 Work withhigh-revenueand/orhigh-touchaccountswithsignificantcustomerinteractionand
unique customerrequirements.
 Resolve operational issues whichmayrequire collaborationwithcross-organizationalteamsin
supportof the customerrequirements.
 Consultandadvise onoperational mattersof moderate complexitydirectlywithinternaland
external customers.
 Manage large inventoriesbycreatingquotesutilizingaproprietarydatabase. Reviewfor
accuracy in pricing,discountsandproductlist. Bookordersand initiate invoicing.
 Work withCollectionsandE-Invoicingtoresolve billingissuesandsecure payment.
 Partnerwiththe Service Salesorganizationtomeetthe customer’srequirementsforRFQ’sto
ensure positiveTCEscores.
 Generate quotesaccuratelyandina timelymannertomeetthe Quote onTime Metrics.
 Work withcustomersandsalestoensure purchase ordersmeetsorderacceptance criteria.
 Work directlywithoursalesteamandcustomersto resolve contractquestionsorissues.
 Ensure all contract relatedinformationmeetsSAB104andSOX guidelines.
 Participate inthe Pre-renewal OptimizationPlanning(PROP) meetingstoreview inventory
levels,supportlevels,andenvironmentstoassesspotentialupsell opportunities.Inaddition
reviewdisputesthatmightimpactthe financial positionof the account.
 Researchandupdate the monthlyreportchecklists.
2008-2009
Services Sales Support Specialist
Hewlett-Packard Company– Alpharetta, GA
 Provide internal supportfor Technology Services Group accountreps and product specialist.
 Proactive engagementwith TSG focused on attaching services at time of product sale.
 Pipeline inspections to ensure services are partof every deal.
 Forecasting support and Business rules clarification.
 Assistwith multiple tools used to acquire information.

2. 2006 – 2008
Senior Contract Administrator – Federal business Accounts
Hewlett-Packard Company– Alpharetta, GA
 Quote new service proposals and manitain renewal contracts for Governmentclassified sites.
 Review all correspondence to assure compliance.
 Mentor new hires.
 Attend business review calls to discuss accountplanning.
 Ensure renewals are quoted on time per meetthe Quote on Time metrics.
1997-2006
Business Analyst – Federal Business Accounts
Electronic Data Systems (on assignmentatHewlett-Packard Company) Alpharetta,GA
 Responsible for migrations ofservice agreements from the legacydatabase to Hewlett-Packard’s global
services menu.
 Establish and maintain Governmentcontracts in strictaccordance with the established GSA guidelines.
 Provide resolutions for Governmentaudits.
 Research and resolve issues including invoice escalations,software fulfilmentand warranty.
 Mentor new hires.
Skills
 Strong written and verbal communication skills.
 Ability to work independentlyand multi-task.
 Strong research and analytical skills.
 Familiaritywith Microsoft Office tools,particularly Excel and Word.
 Ability to collaborate and network with other groups and functions to reach business objectives,in supportof
the customer/partner requirements.
 Proficienth SAP and SFDC.
Education
Marietta Cobb Technical College – General Studies