Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.

1. Total Quality Management
Process Interventions

2. Prepared By
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Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com

3. TQM / Continuous process
improvement
• Total Quality
Management (TQM) is
a management
approach that
originated in the 1950s
and has steadily
become more popular
since the early 1980s.

4. TQM / Continuous process
improvement
• Total quality is a
description of the
culture, attitude and
organization of a
company that strives to
provide customers with
products and services
that satisfy their needs.