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1. TOTAL QUALITY
MANAGEMENT

3. TOTAL QUALITY MANAGEMENT
MEANING
 It is the management philosophy to set standards to
measure quality, process, product, supply chain, vendors
so as to delight your customer.
 Is an enhancement to the traditional way of doing
business.
 It is a proven technique to guarantee survival in world.

4. DIAGRAM
TOTAL QUALITY MANAGEMENT
COMPLETE VARIOUS DEFINITIONS ART OF MANAGING,
GIVING DIRECTION,
GETTING THINGS DONE.

5. ORIGIN
 Total quality management owes its origin to two
americans: w.Edwards deming & j.M.Juran who launched
it first in Japan, which was on the process of rebuilding its
economy devastated by world war- 2nd.

6. EVOLUTION OF TQM

7. INTRODUCTION
 Total quality management is for the most part common
sense.
 Analyzing the three words, we have : Total - made up of
whole, Quality – Degree of excellence a product or service
provides, Management - Act, art or manner of handling,
controlling, directing etc.
 Is an application of quantitative methods and human
resources to improve all the processes within an
organization.

8.  It integrates fundamental management
techniques, existing improvements efforts and technical
tools under a disciplined approach.
 The purpose of TQM is to provide a quality product
and/or service to customers, which will in turn increase
productivity.
 With a higher quality product and lower
price, competitive position in the market place will be
enhanced.

9. OBSTACLES
 Lack of management commitment.
 Inability to change.
 Improper planning.
 Lack of training.
 Improper organization.
 Ineffectiveness measurement technique.
 Lack of resources and data.
 Inadequate attention to internal and external customer.

10.  Inadequate use of employee empowerment and
motivation.
 Lack of will for continuous improvement.

11. PRINCIPLES
 Quality is primarily responsibility of top management. But
it is every employee concern.
 The system should be customer focus.
 The production process and work method design to help
in achieving conformance.
 Do it right for the first time.
 Continuous quality check. Striving for continuous
improvement.

12. ADVANTAGES
 Helps to face competition
 Reduction in Customer complaints
 Highly Motivated Personnel
 Expansion and Diversification

13. DISADVANTAGES
 Conservative Attitude of Indian Management
 Master and Servant Relationship
 Attitudes of Indian Society