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Total Quality Management dari Perpektif HR Ir. Mohamad Adriyanto, MSM http://adriyanto.or.id
Common-sense propositions on quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Quality? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of a Quality Policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM - a Strategy and Discourse ,[object Object],[object Object]
TQM underpinned by policy commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Kaizen: Continuous Quality Improvement (CQI) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Specifying HR Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
USA Baldridge National Quality Award ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Criteria for Performance Excellence

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