Mahmoud Yousry Ahmed ElHakem is a married Egyptian man currently working as the franchising manager for 10 Vodafone stores in West Giza. He has over 10 years of experience in retail and customer service roles at Vodafone and Delta. He holds a bachelor's degree in information systems and is computer literate and fluent in Arabic and English.

1. Mahmoud Yousry Ahmed ElHakem
Personal details
Address Hay El-Ashgar. 6th
of October-Egypt
Cellular
Home
+20100-2698000
+20109-9887060
Email
Mahmoud.Yousry@vodafone.com
Mahmoud.Yousry@hotmail.com
Date of birth 5-Jul-1980
Marital status
Military Status
Married
Exempted
Education
2001 – 2002 Bachelor of Information System (Future Academy)
1997–1998 Manyal Language School
Professional Experiences
Jan 2013 present Vodafone franchising (West Giza Franchising Manager) for
10 stores
Handling individual & corporate complaints
Managing & directing the team to do their jobs efficient
Handling daily customers’ requests and complaints
Presenting monthly reports, Daily cash audit, Inventory audit,
Training for the staff and update them with the new offers, achieving my
target
Enhancing the area sales year over year 32%, ,Best result for the mystery
shopper the same like the owned stores, Increasing the stores transactions
and upgrade the stores with new Terminals and staff to serve more customers,
Enhancing the quality of the sales, Handling staff issues with the partner HR
and operation
May 2011 till Jan 2013 Vodafone (Retail Team leader)
Handling individual & corporate complaints
Managing & directing the team to do their jobs efficient
Handling daily customers’ requests and complaints
Presenting monthly reports

2. October 2007 till April 2011 Vodafone (Senior Retail Advisor)
Responsible for inside sales for new and existed customers
Guide the customers through the purchasing decision, activation process and
educate the customers on their purchase. Meet customers’ satisfaction,
needs, complaints & recognitions
Awarded & Certificated of the Best Retail Advisor for three months
2004 till 2006 Vodafone as Senior Record Administrator (Finance Department)
Responsible for all records operation, Technology, Facilities & Property
Management Contributing in all tasks in EDMS and Backlog scanning project
(Scanning, Indexing, Quality Assurance) Maintain: service level (Retrieval-
Level) by BSCS Application; fulfilling the received retrievals-requests of the
internal customers & keeping track of day’s events. Follow up the record
retrieving process
2002 till 2003 Delta as Retail Representative
2001 Training at Miser Petroleum (IT Department)
Languages Skills
Arabic: Native
English: Excellent
Computer Skills
Computer literate (Word, Excel, PowerPoint, Access, IT & Internet browsing)
ICDL certificate Jul 2008
Development Courses
Communication Skills course August, 2006
Customer Service course March, 2007
Personal Skills
Hard worker, work group collaboration and can deal with the work effectively