Nourhan Hamed Ahmed Mahmoud is seeking a challenging position that utilizes her educational background in accounting from Cairo University and HR diploma from AUC. She has over 3 years of work experience in customer service roles for real estate and telecommunications companies in Egypt and the UAE. Her objective is to build a prestigious career through professional work experience and improve her qualifications.

1. Nourhan Hamed Ahmed Mahmoud
Address: 5th Settlement, Second Quarter, New Cairo
E-Mail: nourhanhamed3@gmail.com
Mobile No: 01097697341
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Objectives:
 Seeking a challenging position to use my educational background,
experience and desire to improve my qualifications to build up a prestigious
career & fulfill my willingness to creativity by professional work
experience.
Educational Qualification:
 Graduate from accounting department, faculty of commerce, Cairo
University (2012).
Grade: good.
Additional Studies
 HR Diploma in AUC
Experience
 RE/MAX Al Mohager for Real Estate - Role: Admin (20-6-2015 till now)
Job Title: Customer Service Representative.

2. Responsibilities:
- Marketing through Company Website for New Projects Like (Emaar, Palm
Hills, Mountain View Hyde Park, Sodic and Hyde Park).
- Support Team of Sales Agents with all information Required
- Receiving and handling customer calls
- Follow up with customer
- Attending New Projects and Gathering all information required
 Raya Contact Center - UAE Etisalat Department: (February 2014 to
May 2015 )
Job Title: Account Advisor
Responsibilities:
- Assisting Customers with their lines rate plans .
- Offering Customers new offers.
- Handling Customers complaints.
- Solving Customers problems.
- Retained Customers who want to convert to another mobile network (MNP
team).
- Handling Vodafone Dealers.
- Activate new line.
- Handling corporate lines.
- Handling postpaid lines bill (collection Team).
- Assisting Customers with their billing issues.
- Initialize exchange and repair when needed according to the company’s
policies.
- Help the customers to make the best use of their price plans according to their
needs.
- Assist in minor technical issues with the network or the devices’’ software.
 Worked at Vodafone from 21/10/2012 to 6/4/2013 in Marketing
department.
Scholar ships:
 Joined the EDU Egypt program, BPO Data track.
Course content:-
Accent Neutralization, Grammar, Listening Comprehension, Conversational
Skills, Personal Effectiveness, Customer Service Skills, Telephone,
Conference and call etiquette, Business communication, logical reasoning,

3. Culture Awareness, Attention to detail, Team building, Ms Office, numerical
abilities, Time management, Analytical skills, solving problems,
communication skills, Aptitudes and softskills.
Courses
 English Courseat AUC
 TOEFL Certificate
 Human Resourcecourse(pathways Cairo University).
 English coursein Berlitz institute
 ICDL course (Word, Outlook, Excel, PowerPoint, Access, Internet, IT).
Languages:
 Arabic: mother language.
 English: excellent spoken, read & written.
 Italy: fairly.
Soft Skills:
 Presentation skills.
 Highly communication skills.
 Work well with others, also like to work independently.
 Solving problems skills.
 Respectdeadlines.
 Work under pressure.
Personal qualification:
 Honest
 Eager to learn
 Punctual
 Flexible
 Patient
 Energetic

4. Personal information:
Birth Date: 22/8 / 1991
Nationality: Egyptian
Gender: female
References: Available upon request.