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Tamer Gelany
PERSONALDATA
Full Name: Tamer Gelany
Date of Birth: 9th of February 1982
Marital Status: Married
Location: Maadi, Cairo, Egypt
CONTACT INFO
Mobile: +2 0100 8760 666
Phone: +2 02 270 323 77
Email: tamergelany@gmail.com
Facebook: https://www.facebook.com/tamer.gelany
LinkedIn: https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile
Twitter: https://twitter.com/tamergelany
PROFESSIONAL EXPERIENCE
Sep 2007 to Present
(7 years and 2 months)
Enterprise Accounts Angel Senior Reprsentative at Vodafone Egypt
Cairo, Egypt.
Industry: Telecommunications Services. Company Size: More then 1000 employees
Enterprise accounts managements for large governmental organizational in Egypt
such as (Ministries, Embassies, and international associations).
Provide customers with all required information related to the company products
and services.
Follow up all customers related issues and provide timely feedback for them.
Adhere to Customer Operations Department policies and procedures.
Create a smooth communication channel with different departments to resolve
customer problem and requests when needed.
Provide customers with right recommendations and actions.
Perform standardized activities and tasks efficiently and effectively.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to
improve customer service.
Responsible for handling and supporting about 100 Enterprise accounts related to
Government and private sector.
Sep 2004 to Present
(10 years and 2 months)
Freelance Transl(intern) ator (intern) at Freelance Transl(intern) ator
Cairo, Egypt.
Industry: Translation and Localization. Company Size: 1-10 employees
May 2006 to Sep 2007
(1 year and 4 months)
Call Centre Reprsentative at Raya Holding
Giza, Egypt, Egypt.
Industry: Telecommunications Services. Company Size: 501-1000 employees
As a result of taking the MCIT (Ministry of Communications and Information
Technology) scholarship and passing the ICSA (International Customer Service
Association) exam, I was chosen to work as a telesales and customer service
representative at Raya Contact Center.
Successfully passed all required tests to be a Customer Service Certified. Having a
highly performance record and exceed the job requirements.

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Acquiring a good deal of experience by working with a highly talented team of
telesales and customer service agents.
Extensive knowledge of call centre equipments and a high typing speed record.
May 2004 to May2006
(2 years)
Marketing Manager at Khataab Real Estate Company
Cairo, Egypt.
Industry: Real Estate/Property Management. Company Size: 1-10 employees
Working and Establishing private company in Real Estate with main purpose to sell
and rent apartments, flats and lands in Cairo area.
Oct 2003 to Mar 2005
(1 year and 5 months)
English Teacher at Ministry of Education
ASWAN, Egypt.
Industry: Education. Company Size: More then 1000 employees
Apr 2003 to Apr 2004
(1 year)
Real Estate Marketing Representative at Apt Key International
Cairo, Egypt.
Industry: Real Estate/Property Management. Company Size: 1-10 employees
Created an excellent referral program to maintain existing customers and to earn
new clients.
Hired, trained, and supervised employees to meet their sales quotas. Sit the weakly
schedule of employees and calculated their payroll. Recognized employees and
awarded top performance.
EDUCATION
2012 Mini MBA in Marketing
Canadian Academy, Egypt.
Overall Grade: Very Good
Studied Subjects: Mini MBA in Marketing including the basic principles and
ways to create a marketing plan
2003- 2004 College Diploma in Translation
Al-Minya University, Egypt.
1999 - 2003 Bachelor of Arts in English Literature
South Valley University, Egypt.
1996 - 1999 Thanaweya Amma,
Edfu Military High School, Egypt.
CERTIFICATES AND TRAININGS
Feb 2014 Kalimat ( Business writing) at Logic Training & HR Development
Professional Business writing
Mar 2013 Project Management
Including understanding of the principles, approaches and best practices,
Apr 2012 Political Researcher preparation at Faculty of Economy and
Political sciences,
Cairo. University
Apr 2012 Mini MBA in Marketing at Canadian Academy

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Nov 2008 Find a Way to say Yes (Customer Care) at Vodafone Egypt
Jan 2008 ICDL Certificate (Score: 4.0)
Aug 2006 Customer Service Certified
Rockhurst University in US with partnership of Ministry of
Telecommunication and Information Technology in Egypt
LANGUAGES
 Arabic: Mother tongue.
 English: Fluent.
 French: Basic.
TOOLS AND TECHNOLOGIES
 Advanced in Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Typing and Translation.
 Intermediate in Internet Research and Marketing.
 Beginner in Project Management.
AREAS OF EXPERTISE
 Expert in Customer Operations and Translation.
 Advanced in Marketing and Project Management.
KEY SKILLS
Analyst, Leader, Customer-oriented, Creative, Organizer
LIKES
I like Reading, Football, Chess and Writing.