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Julien Bohoussou Grahi N’guessan
Phone: 09062043534 - 09499046363
worldin1.grahijulien@gmail.com
OBJECTIVE
I utilize my professional skill towards a various field in quality assurance.
My initiative is to find defects to provide feedback and suggestions for a better delivery or on the account
on a specific account or domain. I focus on providing confidence that quality requirements will be fulfilled.
My Enthusiasm and my organization are to perfect communication skills, to engage meeting with the client
regarding the team performance and how prevent defects.
SKILLS
 Quality Analyst Assurance
 Team Lead Operation
 Experience working with a various sales entities
 Marketing research and collection information via phone to French speaking countries
PERSONAL SKILLS
 Impact306 – Verint / inContact
 SAP
 Service Now (RTTMS)
 Networking
 IT: hardware, troubleshooting,
 Microsoft office world, Excel
 Paint, sketch, draw, write scrip
 Fine art, in spare time design T-shirt
LANGUAGE SKILLS
 French (native)
 English (fluent)
WORKING
July 24/ 2015 - IBM
 Quality Assurance Analyst
EDM (employee data management), I validate employee data inputted in the system-SAP
Contact Center: Evaluate calls/ emails/ cases form RioTinto employees received by HR
Representative Agents.
WORKING EXPERINCE
2013 - 2015 Aditya Birla Minacs – The Minacs Group
 Customer service in sales outsourcing finance (Banking)
 Assistant Team Lead and coach
Promotion : Quality Assurance French - English
2011-2012 Cosmolingua Instute of Foreign Language
 French teacher: trained student the vocabulary, grammar, in acquiring good
communication skill
 Translator/ Interpreter French to English
2011 Exevo, Mahon Estate, India
 Market research & Outsourcing in French countries
2011 Coral Knowledge Services pvt.ltd, Kohan Enclave, India
 Translator/ Interpreter/ Research
2001-2006 DMC, Plateau Abidjan, Ivory Coast (Employee)
 Sales Manager in production
EDUCATION
2012 Picasso Animation School, South Ex1, New Delhi, Diploma
2010 BTS in Communication Ivory Cost License
2009 INSAAC Art school Abidjan Ivory Coast Degree
2008 College Koffi Ackant, Dimbokro, Ivory Coast High School Degree

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Resume Nguessan Grahi Bohoussou Julien 001

  • 1. Julien Bohoussou Grahi N’guessan Phone: 09062043534 - 09499046363 worldin1.grahijulien@gmail.com OBJECTIVE I utilize my professional skill towards a various field in quality assurance. My initiative is to find defects to provide feedback and suggestions for a better delivery or on the account on a specific account or domain. I focus on providing confidence that quality requirements will be fulfilled. My Enthusiasm and my organization are to perfect communication skills, to engage meeting with the client regarding the team performance and how prevent defects. SKILLS  Quality Analyst Assurance  Team Lead Operation  Experience working with a various sales entities  Marketing research and collection information via phone to French speaking countries PERSONAL SKILLS  Impact306 – Verint / inContact  SAP  Service Now (RTTMS)  Networking  IT: hardware, troubleshooting,  Microsoft office world, Excel  Paint, sketch, draw, write scrip  Fine art, in spare time design T-shirt LANGUAGE SKILLS  French (native)  English (fluent) WORKING July 24/ 2015 - IBM  Quality Assurance Analyst EDM (employee data management), I validate employee data inputted in the system-SAP Contact Center: Evaluate calls/ emails/ cases form RioTinto employees received by HR Representative Agents. WORKING EXPERINCE 2013 - 2015 Aditya Birla Minacs – The Minacs Group  Customer service in sales outsourcing finance (Banking)
  • 2.  Assistant Team Lead and coach Promotion : Quality Assurance French - English 2011-2012 Cosmolingua Instute of Foreign Language  French teacher: trained student the vocabulary, grammar, in acquiring good communication skill  Translator/ Interpreter French to English 2011 Exevo, Mahon Estate, India  Market research & Outsourcing in French countries 2011 Coral Knowledge Services pvt.ltd, Kohan Enclave, India  Translator/ Interpreter/ Research 2001-2006 DMC, Plateau Abidjan, Ivory Coast (Employee)  Sales Manager in production EDUCATION 2012 Picasso Animation School, South Ex1, New Delhi, Diploma 2010 BTS in Communication Ivory Cost License 2009 INSAAC Art school Abidjan Ivory Coast Degree 2008 College Koffi Ackant, Dimbokro, Ivory Coast High School Degree