Michael Vidyakin: Introduction to PMO (UA)

Заняття #1
Introduction
to PMO
Lemberg PMO School 2023
https://lembs.com/pmoschool
03 Серпня 2023 р.
MichaelVidyakin

2023 © Michael Vidyakin Michael.Vidyakin@gmail.com URL: Michael.Vidyakin.com
8/3/2023
3
Михайло Відякін
• 19+ років досвіду
• Проєктний менеджмент, трансформації
організацій, стратегічне планування,
розвиток бізнесу, OKRs, операційна
досконалість, управління змінами
• Побудова внутрішніх контролів та
корпоративного управління, ESG
• Managing Partner в LeopolisGroup
• x-Керівник стратегії та трансформації в
НБУ та ПМО в АМПУ, x-OTP, x-BNPParibas
• PMP©, PMI
• Майстер барбекю, батько 2 дітей,
регулярно плаваю, граю у сквош
https://www.linkedin.com/in/mvidyakin/
LinkedIn

ТОП10 професійних досягнень
2005-2008
3 Eurobonds issues
+ 3 syndicated
loans = $1.5 млрд.
2009
Перший “bad
bank” в Україні -
OTP Factoring
Ukraine (2009)
2008-2011
EBRDTFP, IFC GTFP
– найнижча ціна,
“best issuing bank”
2017-2021
1 стратегічний офіс –
центр управління
змінами в НБУ
100+ проєктів:
трансформація НБУ
(2014-2019) та
реформа фінсектору
(2014-2019)
4+ законів: Закон про НБУ
(2014-2015), Закон про
«спліт» НКФП (2015-2020),
захист прав споживачів
фінансових послуг (2017-
2020), фінансова
грамотність (2018-2020)
4 стратегічних
документів
державного рівня:
2 НБУ (2018, 2021) і
2 фінансовий сектор
України (2015, 2020)
2011-2022
3 команди з
розвитку
2011, 2013, 2015
3 проєкти з
командами
McKinsey &
Company
2016, 2021
2 проєктних офіси:
НБУ та АМПУ
8/3/2023
4

Трансформуємо компанії і впроваджуємо нові
процеси / продукти або оптимізуємо існуючі
5 8/3/2023
STRATEGY
-
РОЗВИТОК
ВНУТРІШНЬОГО
ПОТЕНЦІАЛУ
Що ми робимо Ключові результати
• Інтеграція OKRs
• Розвиток внутрішнього
потенціалу
• Побудова Проєктного
офісу (PMO)
• Оцінка наявних ресурсів
1 • Розробка стратегії та плану дій
щодо активації потенціалу компанії
• Розвиток внутрішніх можливостей
• Узгодження процедур управління
• Впровадження навчальних програм
• Аналіз нових можливостей,
проєктів та продуктів
• Розробка та запуск процесу
реалізації поставлених цілей
• Узгодження діяльності для
досягнення результатів
EXECUTION
-
ЗАПУСК ТА
ВПРОВАДЖЕННЯ
НОВИХ ІНІЦІАТИВ
2
TRANSFORMATION
-
ПІДВИЩЕННЯ
ПРОДУКТИВНОСТІ
3 • Діагностування слабких місць
командної співпраці
• Пропозиції щодо впровадження
технологій або методів для діяльності
• Реінжиніринг внутрішніх процесів
• Підвищення загальної продуктивності
• Стратегії виходу на нові
ринки
• Комерційний Due
Diligence
• Розробка продукту
• Виконання стратегій
• Інтеграція штучного
інтелекту
• Впровадження Agile-
фреймворків
• Оптимізовані та
узгоджені процеси
www.leopolisgroup.com

Якби робота ПМО була спортом – на який вид вона
була б схожа і чому?
6 8/3/2023
1 2 3
4 5 6
7 8 9

Agenda / Sections:
1. History and evolution of PMOs
2. The role and purpose of a PMO in an IT company
3. Types of PMOs and their functions
4. Benefits of establishing a PMO in an IT company
5. Difference between IT Service, IT Product, and Corporate PMO
8/3/2023
7

History and
evolution of PMOs
Section 1

Ancient Egypt and building Pyramids
9 8/3/2023
• The first project managers and PMOs?

1930-1950-s
• 1939 – first mentioning about PMO in publication as a term
• 1950s – advent of PMOs, predominantly in the manufacturing and defense
industries
• Companies were beginning to recognize the importance of streamlining project
management processes to enhance productivity
• PMO – unit to support project teams with admin tasks and document control

1960-1980-s
• PMOs started to gain more recognition and responsibility.The advent of
advanced project management methodologies and software tools
provided PMOs with a framework to manage projects more effectively.

1980-1990-s
• PMOs evolved into entities that oversaw the governance of projects.
• Implementation of standardized methodologies, ensuring consistency,
and improving the likelihood of project success

1995-2020-s
• The access and connectivity of the Internet have transformed methods
for organizing and performing work.The project manager role is filled by
a project management professional, a career specialist.Agile manifesto
and techniques of the Agile project management method appeared.

Invention of “Strategic PMOs”
• The focus of businesses shifted towards strategy
• More direct involvement in decision-making processes and strategic
alignment of projects
• Provide organizational view of project status, facilitate strategic decision-
making, and ensure the alignment of projects with the overall business
goals.
• PMOs became critical players in the realization of strategic objectives and
increased organizational agility
• PMOs often act as a nexus between strategy and implementation
• Modern PMOs drive change, optimize processes, and are critical for
fostering a project-centric culture in organizations

The Future of PMOs
• More sophisticated tools to manage projects more efficiently
• Artificial Intelligence and Machine Learning may become standard
• Predictive analytics and facilitating decision-making

Охарактеризуйте [свій] ПМО одним словом
1. Швидка допомога
2. Відповіді на всі питання
3. Прозоро
4. Систематизація управління
5. Прогнозованість (результату проєкту)
6. Організовано
7. Leadership, Communication
8. Процес
9. Goal-Oriented
16 8/3/2023

Лелека несе якісний такмед для ЗСУ!
17 8/3/2023
www.Leleka.Care
facebook.com/LelekaFoundation
ПІДТРИМАЙ!

The role and
purpose of a PMO in
an IT company
Section 2

PMO is needed to support Projects delivery
The key assets of PMOs:
• Professionals/People
• Standards/Processes
• Tools/Technologies
19 8/3/2023

PMO as the Backbone of IT Projects
• PMO is a unit within IT company that defines and maintains standards for
project management
• PMOs ensure that projects are delivered on time, within budget, and with
required quality
Google's PMO is known for fostering an innovative culture
and keeping myriad of projects under control
Google's PMO key functions:
• establishes project management standards
• oversees all ongoing projects
• ensures resources are allocated wisely
PMO – the glue that holds their innovation-driven projects
together

21 8/3/2023

PMO in IT Companies has Dynamic Functions
PMOs in IT companies provide:
• projects governance, ensuring all projects align with the strategy
• monitor project performances
• provide necessary training, and manage resources across projects
IBM's PMO played a important role in the development of
IBM'sWatson (AI system) :
• coordinated the collaboration between various teams,
• ensured the necessary resources, training, and support
were available.
Watson couldn't have been developed without the
strategic planning & coordinated execution overseen by
the PMO.
• + more proactive role in decision-making - many PMOs guide strategy,
handle change management, and oversee innovation initiatives

IT PMO of Tomorrow
1. A navigator in dynamic landscape
2. More adaptive PMO - flexible project management approaches
(without sacrificing the alignment with strategic goals)
3. Developing new project management frameworks (i.e. a
combination of the best of traditional and agile methodologies)
4. More strategic role with determining the key projects for
execution
5. More data-centric analytics and approaches
6. Using LLMs and different AI solutions
7. Innovation management role – helping in fostering a culture of
innovation while ensuring that innovation initiatives align with the
company's strategic goals
8. Drivers of strategy and innovations

Take aways – Section #2
• PMOs are the heroes of IT companies
• PMOs play a vital role in
•coordinating project management
•aligning projects with organizational goals
•ensuring resources are utilized efficiently
24 8/3/2023

Давайте побудуємо [свій] ПМО – які ролі і чому?
25 8/3/2023
Незалежний
суддя (процесу
дійства)
Процесний
ідеолог
проектного
управління
Регулювальник
правил руху
Коач, тренер Контролер Інноватор
Дипломат Фасилітатор Креативний лідер

Types of PMOs and
their functions
Section 3

The Anatomy of a PMO
• Culture, size, and the industry of the company matters
27 8/3/2023

Types of PMO by Control over Projects Execution
PMOs
Supportive
Controlling
Directive
28 8/3/2023
Level of Control:
LOW
MODERATE
HIGH
Types:

Types of PMOs and their Functions (1/3):
Supportive PMO
• The most flexible type
• Provides a repository of project management documentation, templates,
and best practices
• Offers support as and when needed but with a high degree of autonomy
• Primary function – to act as a resource hub, providing tools,
templates, and training to project managers
• Works well in organizations with a strong collaborative culture (where
centralized control is not desirable)
EXAMPLE – a tech start-up could utilize a supportive PMO
structure, providing its highly skilled and autonomous
teams with the resources they need to manage their
projects effectively without imposing stringent controls.
29 8/3/2023

Controlling PMO
• In the middle of the spectrum of control
• Provides support and requires compliance with specific project
management practices and methodologies
• Offers a balance between autonomy and strict governance
• The most effective in organizations where standardization of processes is
required, but some flexibility is also allowed
EXAMPLE – a software development firm could benefit
from a controlling PMO – ensuring consistency across
projects while allowing flexibility for project managers to
adapt to the unique requirements of their respective
projects.
30 8/3/2023

Directive PMO
• The highest level of control
• Actively involved in all project phases, providing needed resources,
methodologies, standards, etc.
• Main function is to direct and manage projects from inception to
closure
• Ideal for organizations that require a high level of standardization and
control, such as heavily regulated industries
EXAMPLE – a pharmaceutical company with multiple drug
development projects could implement a Directive PMO,
ensuring strict adherence to industry standards and
regulations while effectively managing resources in time
31 8/3/2023

PMOs in Different Organizations
1. Google: Supportive PMO
Google's PMO acts as a resource hub, providing project managers
with the necessary tools, techniques, and training.Yet, the
autonomy is given to the project teams to determine the best
way to meet their project objectives, promoting an environment
that encourages innovation
2. NASA: Controlling PMO
NASA’s PMO provides guidelines and standards for project
management and ensures they are adhered to, but it also allows
flexibility where necessary. Given the complexity and risk
associated with space exploration, this approach enables NASA
to maintain control while adapting to unforeseen challenges
3. IBM: Directive PMO
Ensures rigorous standards are met across all projects, offering
resources and training to project managers to achieve the
company’s strategic objectives
32 8/3/2023

Takeaways – Section #3
33 8/3/2023

Який тип ПМО потрібен і чому?
34 8/3/2023
Банк АІ стартап Будівництво Фінтех
Консалтінг
Металургійний
завод
Компанія з
кібербезпеки
Муніципалітет
ІТ компанія Міністерство

Benefits of
establishing a PMO
in an IT company
Section 4

PMO examples of impacts (1/3) – non-IT
• NASA: PMO of the Mars Exploration Rover Mission played a pivotal role in
landing the Opportunity and Spirit rovers on Mars
• HSBC: PMO streamlined project management processes and improved
project delivery efficiency, reducing project failures and increasing
successful completion rates
• Ericsson: PMO helped achieve savings of $30 million annually by reducing
project duration and overruns through better project management practices
• Vodafone: PMO helped drive alignment between project goals and business
objectives, resulting in higher customer satisfaction and project success
rates
• British Airways: PMO played an instrumental role in the successful merger
with Iberia by coordinating numerous complex projects
• Procter & Gamble: Global Business Services PMO aligned projects with
business goals, improving the success rate and strategic value of projects
• GlaxoSmithKline: PMO drove the standardization of project management
practices across global teams, improving project success rates and
resource allocation
36 8/3/2023

PMO examples of impacts (2/3) – non-IT
• UNICEF: PMO managed various projects aimed at improving the health
and education of children worldwide, enhancing project success and
impact
• Commonwealth Bank of Australia: Enterprise Services PMO improved
the delivery of IT projects by implementing a standard project
management methodology
• Qatar Petroleum: PMO played a critical role in successfully managing a
multi-billion dollar project for the construction of a new gas plant
• Deutsche Bank: PMO helped consolidate IT systems after a series of
mergers and acquisitions, improving operational efficiency
• Australia's Suncorp bank: PMO oversaw the standardization of project
management processes across the organization (improved project
delivery)
• Tesco: PMO has been instrumental in implementing and managing
projects that have helped the company expand into new markets
• Siemens: PMO helped to reduce project delivery times and increase
profitability by standardizing project management practices
37 8/3/2023

PMO examples of impacts (3/3) - IT
• IBM: PMO played a crucial role in transforming its project management
culture, helping achieve cost savings of ~$4 billion by reducing redundant
projects and streamlining processes
• Cisco Systems: PMO played a key role in delivering the technology for
the 2016 Rio Olympics, managing thousands of elements, deadlines, and
resources
• Microsoft: PMO for theWindows development team was instrumental in
successfully launching various iterations of theWindows OS
• Intel: IT PMO was crucial in driving strategic alignment and operational
excellence, improving the success rate of IT projects
• Ford Motor Company: IT PMO developed a project management
framework to track, monitor, and report on project progress (reduction of
project overruns by ~25%)
38 8/3/2023

Key Benefits of Establishing a PMO in IT Companies
• The PMO
standardizes
procedures,
leading to
consistency
across
projects
• Standardiza-
tion reduces
confusion,
decreases the
likelihood of
errors, and
improves
efficiency
39 8/3/2023
• The PMO
facilitates the
sharing of
resources,
methodologies,
tools, and
techniques
among project
teams
• This
collaboration
promotes
efficiency and
reduces costs
by preventing
duplication of
efforts
• The PMO's
unified
oversight of
projects allows
for
comprehensiv
e risk
assessment
and mitigation
• This proactive
approach to
risk
management
saves the
company time
and resources
• The PMO
ensures projects
align with the
organization’s
strategic
objectives
• By linking
projects to
business goals,
the PMO
increases their
value and helps
prioritize them
based on
strategic
importance
• The PMO drives
efficiency by
streamlining
processes and
reducing project
redundancies
• Through its
centralized
project
management
approach, a PMO
can help optimize
resource
utilization and
eliminate
wasteful practices
Standardization
and Consistency
Knowledge and
Resource
Sharing
Enhanced Risk
Management
Improved
Strategic
Alignment
Boosted
Efficiency

Potential Future Value of PMO in IT Companies
40 8/3/2023
EnablingAgile
Transformation
Data-Driven
Decision Making
Driving
Innovation
• Adaptation of
traditional methods to
support Agile
methodologies
• Creation of an
environment
conducive to Agile
practices
• Providing the
necessary training,
tools, and culture
change to support
Agile transformation
• PMOs will enable more
informed decision-
making with
gathering, analyzing,
and interpreting
project data
• ML and AI could allow
PMOs to predict
project outcomes and
identify potential risks,
enhancing their role as
strategic partners
• Fostering an
environment that
encourages
innovation.
• PMOs will need to
align project
management
strategies with
innovation goals
• And to provide
resources and
processes that allow
for rapid prototyping
and the exploration of
new ideas

Take aways – section #4
• Well-structured PMO offers benefits - from standardization and
resource optimization to strategic alignment and risk management
• PMO plays an increasingly significant role - a facilitator of Agile
transformation, a driver of data-based decisions, and an enabler of
innovation
• Establishing a PMO is an investment in efficiency, consistency, and
strategic alignment that delivers substantial returns both now and in the
future
41 8/3/2023

Який позитивний вплив [вашого] ПМО?
42 8/3/2023
1. Збільшення долі успішних проєктів
2. Стандартизація процесів, тулів…
3. Зменшення витрат (через перегляд та
оптимізацію інструментів або підходів)
4. Зменшення адміністративних витрат на
виконання проєктів
5. Прозорість дашбордів та показників
проєктів для вищого керівництва
6. Інтеграція всіх підрозділів
7. Навчання та підвищення якості фахівців
компанії – тренінги
8. Якість
9. Відсутність табу на доступ до інформації

Лелека несе якісний такмед для ЗСУ!
43 8/3/2023
www.Leleka.Care
facebook.com/LelekaFoundation
ПІДТРИМАЙ!

Difference between
IT Service, IT
Product, and
Corporate PMO
Section 5

1. IT Service PMO
45 8/3/2023
TYPE OF
COMPANIES
TYPES OF
PROJECTS
PRIMARY ROLE /
FOCUS
EXAMPLE
Providers of IT
services to
clients
Delivering specific
IT services, like:
• software
development,
• IT
infrastructure
management,
• IT consulting
services,
• cloud
computing
services
1. Ensure that the
project is delivered on
time, within budget,
and in a manner that
meets the client's
expectations.
2. Manage the entire
lifecycle of a project,
from its initiation to its
closure, including
stages like planning,
execution, monitoring
and control, and
closure
IT consultancies and
services companies
like IBM Global
Services.They take
on large-scale IT
projects from other
companies, and IT
Service PMO is
responsible for
ensuring that these
projects are
executed efficiently
and effectively

2. IT Product PMO
46 8/3/2023
TYPE OF
COMPANIES
TYPES OF
PROJECTS
PRIMARY ROLE /
FOCUS
EXAMPLE
Companies
that design,
develop, and
market IT
products
• Focus on
product
development
projects
• Goal is to
ensure that
these projects
are executed
smoothly and
result in high-
quality,
market-ready
products
1. Innovation, as the
success of an IT
product often depends
on its ability to provide
unique value to its
users
2. More flexible
approach to project
management, as
product development
projects can involve a
great deal of change
and uncertainty +
iterations
Development of
new features for
Google Search
would be overseen
by an IT Product
PMO – to ensure
that these
development
projects are
executed efficiently
and to foster an
environment that
encourages
creativity and
innovation

3. Corporate PMO
47 8/3/2023
TYPE OF
COMPANIES
TYPES OF
PROJECTS
PRIMARY ROLE /
FOCUS
EXAMPLE
Any large
organization.
Such PMOs
operate at the
highest level of
a company.
• All projects
within an
organization
• Main goal is to
align the
organization's
project
portfolio with
its strategic
objectives
GOVERNANCE:
• Establishing and
maintaining the
standards for project
management within the
organization, including
methodologies,
practices, and tools;
• Portfolio management
- which projects the
company should
undertake,
- how resources should
be allocated
Microsoft CPMO:
- oversees all
projects, from the
development of
new features for
Windows to the
planning of the next
marketing
campaign;
- ensures that these
projects align with
strategic goals and
are executed in a
manner consistent
with standards

Take aways – Section #5
Different PMO focus to improve the effectiveness of project
management and strategy execution in companies
• Delivering value to the client - ensuring that the project
meets the client's needs, is delivered on time and within
budget, and results in a high-quality deliverable
• Employs rigorous project management methodologies
and maintains tight control over the project's execution
• Values innovation and adaptability - responding to
changes in the market and the technological landscape
• Employs agile project management methodologies, which
allow for flexibility and adaptability in the face of
uncertainty
• Concerned with strategic alignment - ensuring that all
projects within the company are contributing to the
organization's strategic objectives
• Involves making tough decisions about which projects to
prioritize and how to allocate resources among them
48 8/3/2023
IT Service
PMO
IT Product
PMO
Corporate
PMO

Interesting Online Resources
• A Roadmap to PMO Excellence | PMI
• The Next Generation PMO | PMI
• The Evolution of PMOs | PMI
• Project Management InThe Future OfWork (forbes.com)
• Types of PMO – MI-GSO|PCUBED (migso-pcubed.com)
• PMO HEADACHES: IDENTIFYING AND SOLVING PROBLEMS ‒ Leopolis Group
• PMOTrends for 2022 –Wellingtone
• Project ManagementTrends for 2022 –Wellingtone
• 24 project management statistics (2023) | monday.com Blog
• What Is a PMO in Project Management: A 2023 Guide | Coursera
• G2.com - State of Project Management Spring 2021
8/3/2023
49

Домашнє завдання
Наприкінці курсу - 02 листопада 2023 - Вам необхідно буде
презентувати рішення та план по впровадженню/оновленню
PMO ваших/обраних компаній з урахуванням знань та практик,
отриманих на заняттях курсу.
З заняття #1 у Вашій презентації мають міститися
обґрунтування:
1. Яка очікується роль нового/оновленого PMO?
2. Яким буде тип PMO за різними критеріями?
3. Який очікується вплив PMO в розвитку компанії?
50 8/3/2023

Michael Vidyakin: Introduction to PMO (UA)

Michael Vidyakin: Introduction to PMO (UA)

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