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The PMO & project stakeholder engagement
• Name | Louise Worsley
• Web | www.pi3.co.za
• Email | lworsley@pi3.co.za
The role of the PMO in
project stakeholder
engagement
PMO – facilitator or
broker?
Tools, approaches
and styles
What should the
PMO do
…and not do…
to support
stakeholder
engagement?
Projects
The business
Sponsor
Project board
Resources
PMO
PMO
PMO
PMO
Stakeholder confusion
Value
focus
Cost
focus
Portfolio
selection
Operational
management
Change
manage
ment
Project
manage
ment
Strategy
Operatio...
Value
focus
Cost
focus
Portfolio
selection
Operational
management
Change
manage
ment
Project
manage
ment
Strategy
Operatio...
What’s right
for you?
1 What should a PMO:
• Do?
• Not do?
• Not sure?
2 What are you doing ?
Need to do more of?
PMO as a broker
Senior
management
Projects
PMO facilitation
Alignment
Translation
Negotiation
Coordination
• Tools
• Syste...
“The involved and
the affected...” Ulrich 1983
“An individual, group or
organization who may affect,
be affected by, or pe...
Role-based
Agenda-
based
Promote a
stakeholder
mind set
• Governance
• RACI facilitation
• The stakeholder wheel
Key
Peripheral
Supportive
Involved
The stakeholder wheel
Adapted from: Bourne, L., and D.H.T. Walker. 2005.
Key
Peripheral
Supportive
Involved
The stakeholder wheel
Agenda-based
Role-based
Adapted from: Bourne, L., and D.H.T. Walk...
Agenda-based
Role-based
Numbers of stakeholders
Complexityofengagement
Update training materials
Introduce Windows 10
Impl...
Source:
Reggie Springleer, Manager:
Industry Transition,
City of Cape Town
Implementation is accepted
Supported by taxi pe...
Complexityofengagement Engagement approaches
Stakeholder-neutral
Stakeholder-sensitive
Stakeholder-led
Numbers of stakehol...
Source: Jones, T. 2015.
Chevron, Ready to refuel
PMI Network, 2015
Monitor the
engagement
http://www.pmoconference.co.uk/
If stakeholders
matter – then their
engagement must
affect the projects
running in your
organisation
1 Promote a stakehold...
Stories borrowed from…
• Reggie Springleer, Manager Industry Transition, City of Cape Town
And many, many others…
Bourne, ...
Thank you!
https://za.linkedin.com/in/picubed @worsley_louise
• Name | Louise Worsley
• Web | www.pi3.co.za
• Email | lwor...
The PMO & project stakeholder management
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The PMO & project stakeholder management

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Stakeholder engagement is one of the most important factors in the successful delivery of projects. What role should and shouldn't the PMO take in promoting good stakeholder engagement practices.

Published in: Leadership & Management
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The PMO & project stakeholder management

  1. 1. The PMO & project stakeholder engagement • Name | Louise Worsley • Web | www.pi3.co.za • Email | lworsley@pi3.co.za
  2. 2. The role of the PMO in project stakeholder engagement PMO – facilitator or broker? Tools, approaches and styles
  3. 3. What should the PMO do …and not do… to support stakeholder engagement?
  4. 4. Projects The business Sponsor Project board Resources PMO PMO PMO PMO Stakeholder confusion
  5. 5. Value focus Cost focus Portfolio selection Operational management Change manage ment Project manage ment Strategy Operations Sponsorship and governance Change disciplines…
  6. 6. Value focus Cost focus Portfolio selection Operational management Change manage ment Project manage ment Strategy Operations Sponsorship and governance Programme MO …To Project Office types Change MO Project MO Portfolio MO
  7. 7. What’s right for you?
  8. 8. 1 What should a PMO: • Do? • Not do? • Not sure? 2 What are you doing ? Need to do more of?
  9. 9. PMO as a broker Senior management Projects PMO facilitation Alignment Translation Negotiation Coordination • Tools • Systems • Documents • Project methods • Knowledge sharing forums • Formal training • PM appointment • Status reporting • Governance • Lessons learned practices • Personal experience Retrospective learning Prospective learning PMO brokering Adapted from: Julian, J., 2008.
  10. 10. “The involved and the affected...” Ulrich 1983 “An individual, group or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity or outcome of the project” PMBoK 5 2013 Who is a stakeholder?
  11. 11. Role-based Agenda- based Promote a stakeholder mind set
  12. 12. • Governance • RACI facilitation • The stakeholder wheel
  13. 13. Key Peripheral Supportive Involved The stakeholder wheel Adapted from: Bourne, L., and D.H.T. Walker. 2005.
  14. 14. Key Peripheral Supportive Involved The stakeholder wheel Agenda-based Role-based Adapted from: Bourne, L., and D.H.T. Walker. 2005.
  15. 15. Agenda-based Role-based Numbers of stakeholders Complexityofengagement Update training materials Introduce Windows 10 Implement a new sales commission scheme Change personnel terms & conditions Build a nuclear power station Types of project Stakeholder-neutral Stakeholder-sensitive Stakeholder-led
  16. 16. Source: Reggie Springleer, Manager: Industry Transition, City of Cape Town Implementation is accepted Supported by taxi people Adapt & enable people and processes to match stakeholder & project types
  17. 17. Complexityofengagement Engagement approaches Stakeholder-neutral Stakeholder-sensitive Stakeholder-led Numbers of stakeholders Information seeking Information giving Coordination Persuasion Inspire action Marketing
  18. 18. Source: Jones, T. 2015. Chevron, Ready to refuel PMI Network, 2015 Monitor the engagement
  19. 19. http://www.pmoconference.co.uk/
  20. 20. If stakeholders matter – then their engagement must affect the projects running in your organisation 1 Promote a stakeholder mindset 2 Adapt & enable people and processes to match stakeholder & project types 3 Monitor the engagement
  21. 21. Stories borrowed from… • Reggie Springleer, Manager Industry Transition, City of Cape Town And many, many others… Bourne, L., and D.H.T. Walker. 2005. “Visualising and mapping stakeholder influence.” Management Decision 43(5): 649–60. Jones, T. 2015. “Ready to refuel.” PMI Network 29(11): 36–43. Julian, J., 2008. How project management office leaders facilitate cross‐project learning and continuous improvement. Project Management Journal, 39(3), pp.43-58. OGC, 2008. Portfolio, Programme and Project Offices, TSO Pemsel, S. and Wiewiora, A., 2013. Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31(1), pp.31-42. Worsley, LM. (2016): Stakeholder-led project management, Changing the way we manage projects, Business Expert Press
  22. 22. Thank you! https://za.linkedin.com/in/picubed @worsley_louise • Name | Louise Worsley • Web | www.pi3.co.za • Email | lworsley@pi3.co.za

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