Implementing Flight Levels at a Medical Equipment Company
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The document describes an organization that has transitioned to an agile operating model over time. It started with 4 teams in 2014 and has expanded to include more teams, business units, and coordination across levels. The levels include delivery team, coordination, and strategy levels. The organization uses techniques like lean thinking, agile mindset, objectives and key results (OKRs), interactions like stand-ups and planning, and visualizations like kanban boards to manage workflows and drive performance across these levels. The goal is to achieve better customer satisfaction, faster delivery, and lower costs through this agile transformation.
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Implementing Flight Levels at a Medical Equipment Company
- 1. Kulawat Wongsaroj & Kamon Treetampinij
- 6. 201420052001 Agile Manifesto 2010 2015 2016 2017 4 teams 2 teams 10 teams +coordination 4 teams +coordination 2 teams 13 teams +coordination +portfolio e-payment telco e-payment telco central bank insurance 2018 6 teams +coordination insurance Sale 2019 6 teams +coordination central bank 4 teams +coordination bank HR Non IT Non IT 4 teams +coordination energy
- 8. Teal Organization The House of Enterprise Agility LIW 7.0 Better - Faster - Cheaper Customer Satisfaction
- 9. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking
- 10. LEAN THINKING Improve Whole System Limit WIP Time Price Cost Value Risk Economic View Agile Teams
- 11. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset
- 12. AGILE MINDSET Expect Change Experience Mindset Attitude Agile Mindset = ? Plan Reality= Adjust Early & Often
- 13. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels
- 14. FLIGHT LEVELS Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO
- 15. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4
- 16. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4 value stream 1
- 17. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4 value stream 1 value stream 2 value stream 3
- 18. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4 value stream 1 value stream 2 value stream 3 management team
- 19. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4 value stream 1 value stream 2 value stream 3 management team strategy
- 20. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4 value stream 1 value stream 2 value stream 3 management team
- 21. FLIGHT LEVELS team 1 team 2 Delivery Team Level OPERATION Coordination Level END-TO-END VALUE CREATION CHAIN Strategy Level STRATEGIC PORTFOLIO team 3 team 4 value stream 1 management team
- 22. Strategic Management Operational Portfolio Project / Service Coordination Flight Levels Implementation at a medical equipment company Delivery Team Level Coordination Level Strategy Level
- 23. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels Objectives and Key Results
- 24. OKRs - Objectives & Key Results O : Good Health in a Year KR : 10-Kg Weight Loss from Ketogenic Diet KR : Run 3Km in 30 minutes KR : 5-Kg Weight Loss from IF 16/8 & 3Km Run KR : No Weight Gain from IF 16/8 & 5Km Run KR : Run 5Km in 30 minutes KR : Body Fat 23% KR : Water Content 55% KR : Run 5Km in 30 minutes +3 months +6 months +9 months +12 months 30% 60% 100% 65% 70% Where you want to go? Feedback
- 25. OKRs - Objectives & Key Results O : Good Health in a Year KR : 10-Kg Weight Loss from Ketogenic Diet KR : Run 3Km in 30 minutes KR : 5-Kg Weight Loss from IF 16/8 & 3Km Run KR : No Weight Gain from IF 16/8 & 5Km Run KR : Run 5Km in 30 minutes KR : Body Fat 23% KR : Water Content 55% KR : Run 5Km in 30 minutes +3 months +6 months +9 months +12 months 30% 60% 100% 65% 70% Where you want to go? Feedback OKRs is a “planning tool”, Not KPI replacement !!!
- 26. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels Interactions standup planning improvement dependency strategic review … Objectives and Key Results
- 27. Strategic Portfolio Operational Portfolio Individual Life Frontend Peripherals MIS Quarterly Strategy Review Weekly Standup Quarterly Retro Weekly Standup Monthly Retro Unit Link DMS Group Assurance twice a week Standup Monthly Retro Monthly Dependency Planning BKK IL Dev HK Core Dev BKKG A Dev HK GA Dev BKKD MSDe v India Vendor Dev 2 India Vendor Dev 1 BKK UL Dev Sprint Planning Sprint Retro Daily Standup Sprint Demo An Insurance Company Monthly Replenish- ment Delivery Team Level Coordination LevelStrategy Level What decisions?
- 28. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels Interactions Visualizations Kanban Board Sprint Backlog User Story Map Roadmap … standup planning improvement dependency strategic review … Objectives and Key Results
- 29. VISUALIZATION
- 30. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels Interactions Visualizations Kanban Board Sprint Backlog User Story Map Roadmap … standup planning improvement dependency strategic review … Objectives and Key Results
- 31. Wholeness People can truly be themselves at work, focus on their contributions and growth. Self-Management Pyramids are replaced by self-managing teams, making everyone more powerful. Evolutionary Purpose Energy is unlocked when personal & organisational purpose are aligned. Intrinsically Motivated People Teal Organization RSA ANIMATE: Drive: The surprising truth about what motivates us https://youtu.be/u6XAPnuFjJc
- 32. Teal Organization The House of Enterprise Agility LIW 7.0 Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels Objectives and Key Results Interactions Visualizations Kanban Board Sprint Backlog User Story Map Roadmap … mastery autonomy purpose Intrinsically Motivated People self management wholenessevolutionary purpose Teal Organization standup planning improvement dependency strategic review …
- 33. Customer Satisfaction Better - Faster - Cheaper Lean Thinking Agile Mindset Flight Levels Objectives and Key Results Interactions Visualizations Kanban Board Sprint Backlog User Story Map Roadmap … Teal Organization Improve Endlessly The House of Enterprise Agility LIW 7.0 Teal Organization standup planning improvement dependency strategic review … mastery autonomy purpose self management wholenessevolutionary purpose Intrinsically Motivated People