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Klaus Leopold, Dr.
web: www.LEANability.com
mail: hello@LEANability.com

twitter: @klausleopold
Flight Levels in Action
Lean Kanban Central Europe, 5. November 2019, Hamburg, DE
@klausleopold
- car classifieds company (~300 ppl), part of a global online marketplace (~3000 ppl)
- agile transformation and reorganisation:
- cross-functional product teams
an agile organization
- there are already some improvements
- however, the company as a whole is NOT yet able to
act agile in the market
- main reasons:
- long waiting times because of many dependencies
- strategy execution is not working well
@klausleopold
Understanding the context
@klausleopold
people, skills and org structures
Staff Assignment
- People are organised into
- market products
- supporting services
- supporting functions
- 4 Market Products
- dealer: 6 teams, ~65 ppl
- OEM: 1 team, ~10 ppl
- private seller: 2 teams, ~15 ppl
- customer: 4 teams, ~50 ppl
- 5 Supporting Functions
- marketing: 2 teams, 20 ppl
- sales: 1 team, 12 ppl
- controlling: 1 team, 8 ppl
- lawyers: 1 team, 4 ppl
- hr: 1 team, 6 ppl
- 2 Supporting Services
- business intelligence: 2 teams, ~15 ppl
- core experience: 12 teams, ~130 ppl
@klausleopold
customer
customer
customer
customer
dealer
dealer
dealer
dealer
dealer
dealer
private
seller
private
seller
biz int.
biz int.
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
- market products
- customer: 4 teams, ~50 people
- dealer: 6 teams, ~65 people
- private seller: 2 teams, ~15 people
- OEM: 1 team, ~10 people
- supporting functions
- marketing: 2 teams, 20 ppl
- sales: 1 team, 12 ppl
- controlling: 1 team, 8 ppl
- lawyers: 1 team, 4 ppl
- hr: 1 team, 6 ppl
- supporting services
- business intelligence: 2 teams, ~15 people
- core experience: 12 teams, ~130 people
OEM
CE
CE
Staff assignment, visualised
@klausleopold
customer
customer
customer
customer
dealer
dealer
dealer
dealer
dealer
dealer
private
seller
private
seller
OEM
biz int.
biz int.
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
- All teams working on the same product or service have
many dependencies to each other
Most important dependencies
@klausleopold
customer
customer
customer
customer
dealer
dealer
dealer
dealer
dealer
dealer
private
seller
private
seller
OEM
biz int.
biz int.
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
CE
- All products have many dependencies to core experience- 2 teams from the dealer product also work for OEM
- 1 team from the dealer product also works for private seller
- All teams working on the same product or service have
many dependencies to each other
Most important dependencies
@klausleopold
business agility is no
team sport!
it is company sport!!
@klausleopold
@klausleopold
Flight Levels - The Basics
An organisation is more than the sum of its teams.
@klausleopold
what is flight levels?
Flight Levels is a thinking model that
can help you find out where in an
organization you have to do what in
order to achieve the results that you
want to achieve.
@klausleopold
Level1:operational
…
B C DONEA
team 1
B C DONEA
team 2
B C DONEA
team N
FLIGHtlevels
Level1:operational
Level2:end-2-endcoordination
…
B C DONEA
team 1
B C DONEA
team 2
B C DONEA
team N
C DONEBA
C DONEBA
C DONEBA
FLIGHtlevels
@klausleopold
coord 1
coord 2
coord N
Level1:operational
Level2:end-2-endcoordination
…
B C DONEA
team 1
B C DONEA
team 2
B C DONEA
team N
deliver DONErealizeconcept
deliver DONErealizeconcept
C DONEBA
FLIGHtlevels
@klausleopold
coord 1
coord 2
coord N
Level1:operational
…
B C DONEA
team 1
B C DONEA
team 2
B C DONEA
team N
deliver DONErealizeconcept
deliver DONErealizeconcept
C DONEBA
B C DA
Level3:strategy
Level2:end-2-endcoordination
@klausleopold
FLIGHtlevels
B C DA
B C DONEA B C DONEA B C DONEA
coord 1
coord 2
coord N
Level1:operational
Level3:strategy
…
team 1 team 2 team N
B C DA
deliver DONErealizeconcept
deliver DONErealizeconcept
C DONEBA
Level2:end-2-endcoordination
FLIGHtlevels
@klausleopold
@klausleopold
Flight Levels Architecture
What work systems are needed and how are they connected?
@klausleopold
A flight levels architecture tells us
what work systems are required on
which flight level and how the
systems are connected to each other.
Flight levels architectures can be defined for
entire organizations and parts of organizations.
@klausleopold
customer
customer
customer
customer
dealer
dealer
dealer
dealer
dealer
dealer
private
seller
private
seller
OEM
biz int.
biz int.
CE
CE
CE
CE
CE
CE CE
CE
CE
CE
CE
CE
@klausleopold
dealer dealer dealer dealerdealerdealer
@klausleopold
flight levels architecture
Dealer
Team 1
Dealer
Team 2
Dealer
Team 3
Dealer
Team 4
Dealer
Team 5
Dealer
Team 6
6 stand-up meetings per team
the coordination problem: 6 teams, 1 goal
@klausleopold
team 1 team 6…
Dealer
@klausleopold
Strategy
team 1
Op.
Portfolio team 6…
Dealer
Private Seller
OEM
Business
Intelligence
team 1
team 12
…
Core
Experience
Sales
Marketing Lawyers
Customer
team 1
team 4
…
HR
Ctrlg
Flight Level 1
Flight Level 2
Flight Level 3
@klausleopold
Flight Items & Flight Routes
The Boards in action
@klausleopold
what items are on what boards?
how do we decide what to work on?
how do we deliver the work?
flight
items
flight
routes
@klausleopold
company wall
Dealer board
strategy +
KPI
copy
generate
canvas
strategy +
KPI
Flight Routes - Decide
@klausleopold featurecanvas.com
Idea description
Why?
Contextual situation Problems to solve
Value proposition
CapabilitiesRestrictions and limitations
@klausleopold
company wall
Dealer board
strategy +
KPI
copy
generate
canvas
initiative
strategy +
KPI
Flight Routes - Decide
@klausleopold
company wall
Dealer board
strategy +
KPI
copy
generate
canvas
initiative
initiative
Flight Routes - Decide
strategy +
KPI
initiativeinitiativeinitiative
Delivery
planning
Strategy
planning
@klausleopold
Dealer board
copy
generate
canvas
initiative
strategy +
KPI
epics
initiative
strategy +
KPI
company wall
Flight Routes - deliver
initiativeinitiativeinitiativeinitiative
@klausleopold
Dealer
board
copy
generate
canvas
initiativestrategy +
KPI
epics
initiative
team board
epics Stories
Flight Routes - deliver
@klausleopold
visibleon
allflightlevels
epic Story
epic
company
strategy
+
KPI
teams
products
companywall
Initiative initiative
copygenerate
canvas
initiativeinitiativeinitiative
Flight Routes
@klausleopold
epic Story
teams
products
companywall
copygenerate
operational work (BAU)
Flight Routes
company
strategy
+
KPI
@klausleopold
Agile Interactions
Who needs to talk to whom how often?
@klausleopold
Strategy
team 1
Op.
Portfolio team 6…
Dealer
Private Seller
OEM
Business
Intelligence
team 1
team 12
…
Core
Experience
Sales
Marketing Lawyers
Customer
team 1
team 4
…
HR
Ctrlg
Flight Level 1
Flight Level 2
Flight Level 3
@klausleopold
Strategy
team 1
Op.
Portfolio team 6…
Dealer
Private Seller
OEM
Business
Intelligence
team 1
team 12
…
Core
Experience
Sales
Marketing Lawyers
Customer
team 1
team 4
…
HR
Ctrlg
Delivery
planning
Strategy
planning
retro
Standup Standup
retro
Standup
retro
team planning
Flight Level 1Flight Level 2Flight Level 3
@klausleopold
The Flight Levels model
1. Understand the context
The Flight Levels Model is not a recipe that
can be applied in the same way in every
organization.
2. Build a flight levels architecture
A flight levels architecture tells us what
work systems are required on which flight
level and how the systems are connected to
each other in order to establish end-to-end
value creation in an organization.
3. Define flight items and flight routes
Flight items tell us which work item types
are processed in which work systems.
Flight routes tell us how the work items fly
over the different work systems.
4. Define agile interactions
Agile interactions tell us who should talk to
whom, about what and how often.
5. Take-off
Take-off describes an agile roll-out approach for
establishing the Flight Levels model in a
company.
@klausleopold
http://bit.ly/lba-e003
http://bit.ly/lba-e007
youtube.com/c/LeanBusinessAgility
@klausleopold
Using cookie cutter methods
is LeSS SAFe than thinking
for yourself.
LEANability GmbH | Rögergasse 36/16 | A-1090 Vienna
o f f i c e @ L E A N a b i l i t y. c o m | + 4 3 6 7 6 3 3 0 4 8 0 3
www.LEANability.com | facebook.LEANability.com
rethinkingagile.com
Upcoming Flight Levels Workshops:
07-08 Nov, Hamburg, DE (sold out)
11-13 Nov, Dusseldorf, DE (sold out)
27-28 Nov, Bangkok, TH (sold out)
02-03 Dec, Bangkok, TH
18-19 Dec, Munich, DE (sold out)
20-21 Jan, Vienna, AT
22-24 Jan, Vienna, AT
more dates: LEANability.com/training

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