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LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation

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In 2017 we set out to become 'the best and coolest DevOps team in Switzerland'. Our ambition for the next three year was, and still is, to:

* reduce the number of critical incidents by 50 % every year
* reduce the cost for centralised quality assurance by 60 %
* reduce the amount of central leadership positions to 5 %

'We' means a team of approx 1.400 people working in software development in a large complex organisation, a leading telecommunications provider in Switzerland.

This is an experience report of our continuous transformation.

Published in: Business
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LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation

  1. 1. Continuous Transformation in a Large Complex Organisation Matías E. Fernández @matiasfrndz Lean Kanban Central Europe, 2019-11-06
  2. 2. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 2
  3. 3. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 3 Our Market Share
  4. 4. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 4 Strategy
  5. 5. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 5 Organisational Structure
  6. 6. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 6 Bimodal IT 2016 2015 Functional Silos DevOps & BizDevOps 2017 Swisscom Agility 2018 Our Journey
  7. 7. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 7 Aspects of Transformation People Organisation Processes Technology
  8. 8. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 8 Organisation
  9. 9. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 9 #SwisscomModel #ftw
  10. 10. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 10 An Agile Team at eye level
  11. 11. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 11 A Tribe Agile Coach & Tribe Chief approximately 40 to 160 people at eye level
  12. 12. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 12 A Tribe Cluster
  13. 13. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 13 Our DevOps Organisation
  14. 14. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 14 Organisation Two Types of Structure
  15. 15. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 15 Organisation Organisational Structure & Operational Structure
  16. 16. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 16 Our DevOps Organisation
  17. 17. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 17 Combining Organisational and Operational Structure Value Streams
  18. 18. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 18 Our DevOps Organisation
  19. 19. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 19 The Transformation Circle Transformation Circle
  20. 20. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 20 Transformation Circle Cross-Functional and Cross-Hierarchy
  21. 21. The best and coolest DevOps Software Team in Switzerland Purpose Statements & Impact Indicators MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 21
  22. 22. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 22 Impact Indicators Indicator 2018 2019 2020 Central Leadership Positions <= 5% <= 5% <= 5% # Critical Incidents 16 8 4 Cost Centralised QA -25% -50% -75%
  23. 23. The best and coolest DevOps Software Team in Switzerland Purpose Statements & Impact Indicators Change Management Data Security & Privacy Compliance Lean-Agile Organisation Operational Excellence Quality & Stability Excellence Software Engineering Excellence MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 23
  24. 24. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 24 Transformation Capacity 15%
  25. 25. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 25 Jonathan Smart, @jonsmart « « Better Value Sooner Safer Hapier
  26. 26. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 26 What could happen?
  27. 27. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 27 Cumulative Flow Diagram
  28. 28. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 28 This is no Optical Illusion
  29. 29. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 29 WIP Run Chart
  30. 30. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 30 What would you do?
  31. 31. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 31 Reveal the system to itself.
  32. 32. Orientation Intent Approach MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 32 Mission Command / Commander’s Intent
  33. 33. The best and coolest DevOps Software Team in Switzerland Purpose Statements & Wirkungsindikatoren Built-in Quality Must-Win Battle Flow & Mastery Focus Topic Monitoring & Machine Learning Focus Topic DevSecOps Focus Topic Tribe Transformation Roadmaps MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 33
  34. 34. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 34 Tribe Transformation Roadmaps decentralised decision-making
  35. 35. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 35 Cumulative Flow Diagram
  36. 36. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 36 WIP Run Chart
  37. 37. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 37 What About the Impact Indicators? Indicator 2018 2019 2020 Central Leadership Positions <= 5% <= 5% <= 5% # Critical Incidents 16 8 4 Cost Centralised QA -25% -50% -75%
  38. 38. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 38 • Combine Organisational and Operational Structure • Establish Cross-Functional and Cross-Hierarchy Teams • Allocate Capacity for Transformation • Reveal the system to itself • Decentralise decision making
  39. 39. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 39 thoughts ideas opinions Your feedback is welcome. … let’s talk and learn together.
  40. 40. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 40 Matías E. Fernández Agile Coach @matiasfrndz linkedin.com/in/matiasfrndz/ Contact

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