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Continuous Transformation
in a Large Complex Organisation
Matías E. Fernández
@matiasfrndz
Lean Kanban Central Europe, 201...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Our Market Share
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Strategy
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Organisational Structure
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Bimodal IT
2016
2015
Functiona...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Aspects of Transformation
Peop...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Organisation
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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#SwisscomModel
#ftw
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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An Agile Team
at eye level
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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A Tribe
Agile Coach & Tribe C...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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A Tribe Cluster
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Our DevOps Organisation
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Organisation
Two Types of Str...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Organisation
Organisational S...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Our DevOps Organisation
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Combining Organisational and ...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Our DevOps Organisation
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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The Transformation Circle
Tra...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Transformation Circle
Cross-F...
The best and coolest DevOps Software Team in Switzerland
Purpose Statements &
Impact Indicators
MatíasE.Fernández,2019-11-...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
22
Impact Indicators
Indicator 2...
The best and coolest DevOps Software Team in Switzerland
Purpose Statements &
Impact Indicators
Change Management
Data Sec...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Transformation Capacity
15%
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Jonathan Smart, @jonsmart
«
«...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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What could happen?
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Cumulative Flow Diagram
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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This is no Optical Illusion
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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WIP Run Chart
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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What would you do?
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Reveal the system to itself.
Orientation
Intent
Approach
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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M...
The best and coolest DevOps Software Team in Switzerland
Purpose Statements &
Wirkungsindikatoren
Built-in Quality
Must-Wi...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Tribe Transformation Roadmaps...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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Cumulative Flow Diagram
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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WIP Run Chart
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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What About the Impact Indicat...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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• Combine Organisational and ...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
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thoughts
ideas
opinions
Your ...
MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019
40
Matías E. Fernández
Agile Coa...
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LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 1 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 2 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 3 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 4 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 5 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 6 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 7 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 8 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 9 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 10 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 11 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 12 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 13 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 14 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 15 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 16 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 17 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 18 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 19 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 20 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 21 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 22 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 23 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 24 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 25 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 26 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 27 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 28 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 29 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 30 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 31 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 32 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 33 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 34 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 35 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 36 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 37 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 38 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 39 LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation Slide 40
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In 2017 we set out to become 'the best and coolest DevOps team in Switzerland'. Our ambition for the next three year was, and still is, to:

* reduce the number of critical incidents by 50 % every year
* reduce the cost for centralised quality assurance by 60 %
* reduce the amount of central leadership positions to 5 %

'We' means a team of approx 1.400 people working in software development in a large complex organisation, a leading telecommunications provider in Switzerland.

This is an experience report of our continuous transformation.

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LKCE19 - Matías E. Fernández - Continuous Transformation in a Large Complex Organisation

  1. 1. Continuous Transformation in a Large Complex Organisation Matías E. Fernández @matiasfrndz Lean Kanban Central Europe, 2019-11-06
  2. 2. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 2
  3. 3. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 3 Our Market Share
  4. 4. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 4 Strategy
  5. 5. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 5 Organisational Structure
  6. 6. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 6 Bimodal IT 2016 2015 Functional Silos DevOps & BizDevOps 2017 Swisscom Agility 2018 Our Journey
  7. 7. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 7 Aspects of Transformation People Organisation Processes Technology
  8. 8. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 8 Organisation
  9. 9. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 9 #SwisscomModel #ftw
  10. 10. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 10 An Agile Team at eye level
  11. 11. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 11 A Tribe Agile Coach & Tribe Chief approximately 40 to 160 people at eye level
  12. 12. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 12 A Tribe Cluster
  13. 13. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 13 Our DevOps Organisation
  14. 14. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 14 Organisation Two Types of Structure
  15. 15. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 15 Organisation Organisational Structure & Operational Structure
  16. 16. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 16 Our DevOps Organisation
  17. 17. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 17 Combining Organisational and Operational Structure Value Streams
  18. 18. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 18 Our DevOps Organisation
  19. 19. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 19 The Transformation Circle Transformation Circle
  20. 20. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 20 Transformation Circle Cross-Functional and Cross-Hierarchy
  21. 21. The best and coolest DevOps Software Team in Switzerland Purpose Statements & Impact Indicators MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 21
  22. 22. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 22 Impact Indicators Indicator 2018 2019 2020 Central Leadership Positions <= 5% <= 5% <= 5% # Critical Incidents 16 8 4 Cost Centralised QA -25% -50% -75%
  23. 23. The best and coolest DevOps Software Team in Switzerland Purpose Statements & Impact Indicators Change Management Data Security & Privacy Compliance Lean-Agile Organisation Operational Excellence Quality & Stability Excellence Software Engineering Excellence MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 23
  24. 24. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 24 Transformation Capacity 15%
  25. 25. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 25 Jonathan Smart, @jonsmart « « Better Value Sooner Safer Hapier
  26. 26. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 26 What could happen?
  27. 27. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 27 Cumulative Flow Diagram
  28. 28. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 28 This is no Optical Illusion
  29. 29. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 29 WIP Run Chart
  30. 30. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 30 What would you do?
  31. 31. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 31 Reveal the system to itself.
  32. 32. Orientation Intent Approach MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 32 Mission Command / Commander’s Intent
  33. 33. The best and coolest DevOps Software Team in Switzerland Purpose Statements & Wirkungsindikatoren Built-in Quality Must-Win Battle Flow & Mastery Focus Topic Monitoring & Machine Learning Focus Topic DevSecOps Focus Topic Tribe Transformation Roadmaps MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 33
  34. 34. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 34 Tribe Transformation Roadmaps decentralised decision-making
  35. 35. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 35 Cumulative Flow Diagram
  36. 36. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 36 WIP Run Chart
  37. 37. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 37 What About the Impact Indicators? Indicator 2018 2019 2020 Central Leadership Positions <= 5% <= 5% <= 5% # Critical Incidents 16 8 4 Cost Centralised QA -25% -50% -75%
  38. 38. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 38 • Combine Organisational and Operational Structure • Establish Cross-Functional and Cross-Hierarchy Teams • Allocate Capacity for Transformation • Reveal the system to itself • Decentralise decision making
  39. 39. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 39 thoughts ideas opinions Your feedback is welcome. … let’s talk and learn together.
  40. 40. MatíasE.Fernández,2019-11-06,ContinuousTransformationinaLargeComplexOrganisation,LKCE2019 40 Matías E. Fernández Agile Coach @matiasfrndz linkedin.com/in/matiasfrndz/ Contact
  • yquenechdu

    Nov. 6, 2019

In 2017 we set out to become 'the best and coolest DevOps team in Switzerland'. Our ambition for the next three year was, and still is, to: * reduce the number of critical incidents by 50 % every year * reduce the cost for centralised quality assurance by 60 % * reduce the amount of central leadership positions to 5 % 'We' means a team of approx 1.400 people working in software development in a large complex organisation, a leading telecommunications provider in Switzerland. This is an experience report of our continuous transformation.

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