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RAC "Smackdown" Library Assessment Project at Dewey


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Assessment and revision of graduate library services to meet commuter campus needs.

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RAC "Smackdown" Library Assessment Project at Dewey

  1. 1. RAC Smackdown the IIIrd New York Libraries are Innovation NYLA Conference │ November 4, 2016 │ Saratoga City Center Room 2B Great Things Happen in 3s!
  2. 2. Your Hosts Mary Jean Jakubowski Library Director Buffalo & Erie County PL AKA “One of Western New York’s Most Influential People” Claudia Depkin Library Director Haverstraw King’s Daughters PL AKA “the Mother of our Country”
  3. 3.
  4. 4. Annual Conference Elaine Lasda New York Library Association Associate Librarian Friday, November 4, 2016 University at Albany
  5. 5. • Graduate Level Users • Spectrum of Student Sophistication • Commuter Campus • Staff Attrition
  6. 6. • Market Services Effectively • Reach Students at Points of Need • Maximize Student/Librarian Interactions • User-focused Service Model
  7. 7. • Students only • Demographics • On Campus? • Perceived Skill Level? • Instruction & Help Preferences? • Triggers for Contacting Library/Librarian?
  8. 8. • 90%+ Using Library Resources & Services – (REMOTELY) • 89% Extremely, Very, or Confident Searchers • Want Subject Expertise, not General Reference
  9. 9. • New Strategy – Play to Existing Student Expertise – Focus on One-on-One Consults/Instruction – Use Technology to Meet/Teach Remotely – Welcome Day Event – Contextual Chat Reference
  10. 10. • Fall 2014 – Fall 2015 – # Consults DOUBLED • September 2015 – June 2016 – 110 Total Consults – 1 appointment per 14 FTEs • 100+ Students Reached on Welcome Day Fall 2016
  11. 11. Consults by Web Conferencing Integration in Disciplinary Curricula Assess/Market to Faculty & Adjuncts Persona-Based Marketing
  12. 12. Elaine Lasda Dewey Graduate Library, University at Albany
  13. 13. Share Listen Learn Stories of Rockland County Brian Jennings Local History Librarian, New City Library
  14. 14. HRVH.ORG– ESLN -DP.LA -Full interviews are uploaded to via the Southeastern New York Library Resources Council. -Through the Empire State Library Network our metadata is added to the Digital Public Library of America at where we can see the connections between our local history and national history.
  15. 15. Walter Luther I spent most of my summers at my grandfather's, which was in Sandy Fields in Harriman State Park. I enjoyed that immensely. It was wild and free.
  16. 16. Harry Waitzman 1927-2016 I wanted to be a fish man just like my father and he told me you’re not going to become a fish man, you’re going to become a doctorlawyer!
  17. 17. Listen to our stories
  18. 18. What’s next? -More diversity of interviewees -More training for volunteers and staff -Partnerships with schools in use of interviews Listening to oral histories at the Clarkstown 225th anniversary exhibit opening at the Town Hall
  19. 19. Geoffrey Kirkpatrick Library Director Bethlehem Public Library Cool Stuff We Like (and we thought you’d like them too!)
  20. 20. Bethlehem Public Library • School district public library immediately south of Albany • Service population of 28,500
  21. 21. Wifi at the Bethlehem Town Pool • Worked with the town Parks and Recreation Department to provide wifi to residents at the largest town park o All school district residents are eligible to utilize the town pool, though there is a cost to enter pool area itself o Ensure that wifi signal would be available to those not paying to enter the pool area o Park entrance not restricted
  22. 22. Wifi at Bethlehem Town Pool (cont.) • Intergovernmental Cooperation o Equipment, installation, and internet service provided by BPL  They let us drill a lot of holes in their building! o Space and electricity provided by town Parks and Rec
  23. 23. Marketing Our Services at the Pool
  24. 24. Elm Avenue Park Wifi Coverage
  25. 25. Dero Fixit Station • Proximity to the Albany County Rail Trail saw an increase in the number of bicycles at the Library • Simple repairs available 24/7 • Partner with local bike shop to teach people how to use the tools available
  26. 26. Cell Phone & Tablet Charging Station • Originally installed in the hallway; then moved into the Library proper • Alleviates nervousness about leaving electronics while using the Library
  27. 27. Cellular Wifi Hotspots • We thought these were neat
  28. 28. NOPL GOES MOBILE Kate McCaffrey Library Director Northern Onondaga Public Library
  29. 29. Challenges: • Increasing interest in getting out of our buildings – lots of invitations • Feeling that we had “hit the walls” in terms of growth • Staff struggled with transporting and setting up tables, dealing with canopies, hauling materials • Presentation felt stodgy – difficult to stand out in the crowd!
  30. 30. Initial Cost $54,160 Truck $21,730 Custom Body $24,181 Wrap $ 1,834 Furnishings/accessories $ 4,476 Technology $ 1,100 Ongoing costs…gas, maintenance, insurance, staffing, materials
  31. 31. Stonewell Bodies, Genoa NY
  32. 32. Where can we go? • Parks • Senior residences • Williams Beach and Oneida Shores • Town of Cicero Family Movie Nights • Camp Out Night • Health & Wellness Festival • North Syracuse Community Festival • Cicero Chamber Festival • Town of Clay Easter Egg Festival
  33. 33. When Did We Build this Wall? Removing barriers to library access Jennifer Palmer Schlossberg, Librarian Head of Access and Circulation Services Tompkins County Public Library | Ithaca, NY | | 607.275.1554
  34. 34. • Took the reins at the end of 2013 • Restrictive policies made it difficult for staff to give good customer service • Couldn’t move ahead with new services if we were failing at supplying the most basic service – issuing library cards Razing the Walls
  35. 35. Children in Foster Care • Denied cards because they did not have a financially-responsible adult to sign the registration card • Acknowledge that these children deserve access to their public library • Worked with the Department of Social Services Policy: foster-child-card.php
  36. 36. Children with Two Residences • Recognize various family structures • Library should not be another obstacle for a child • Ease tensions between households Policy: minors-with-two-residences.php
  37. 37. Babies Belong at the Library • Collaboration among all 6 public libraries in Tompkins County and the Family Reading Partnership • Wanted families with noisy babies and nursing needs to feel welcome • Infants born at Cayuga Medical Center in Ithaca, NY receive their “Baby’s First Library Card” along with a bag of reading-related resources prior to being discharged • Babies born at home, or families adopting babies, can pick up their card and bag at any of the six libraries in Tompkins County. • Fine-free board books
  38. 38. Other community members now eligible for library services: • People (18 and over) living in a residential program • Adults (18 and over) and their children living in a homeless shelter • Young adults (13-17) living in a group home • Young adults (13-17) who need a card to access WiFi for their ChromeBooks
  39. 39. Thank you! Jennifer Schlossberg, Librarian Head of Access and Circulation Services Tompkins County Public Library Ithaca NY
  40. 40. 756 6,000+ $1.2 billion 19.7 million 23
  41. 41. The PULISDO ILEAD Team PULISDO = Public Library System Director Organization of New York State
  42. 42. The Goal To develop a standardized framework for trustee education curriculum to be deployed through the public library systems of New York State.
  43. 43. The Results 5 custom modules launched (April 2016) : ● The Basics of What Every Trustee Should Know ● Legal Issues for Libraries ● Financial & Fiduciary Responsibilities ● Planning & Advocacy for Library Sustainability ● Seven Habits of Highly Effective Boards
  44. 44. Recently Trustee Educator Cohort Meet-Up
  45. 45. The Future
  46. 46. Yay Team! Team HATS enjoyed working together so much many of the team members are now working together on other statewide projects: • Mini-Webinars for Trustees for the New York State Library • Committee to Review NYS Minimum Standards • Sustainability Initiative of the New York Library Association
  47. 47. Sincerely, Team HATS Rebekkah Smith Aldrich Coordinator for Library Sustainability Mid-Hudson Library System
  48. 48. School Library Writing Center Dr. Timothy Horan Library Media Specialist Hauppauge High School
  49. 49. I Wrote the Book on School Library Writing Centers…Literally! • It’s was published recently by Libraries Unlimited (an imprint of ABC-CLIO) • It contains everything you want to know about School Library Writing Centers …but were afraid to ask! • And best of all, it’s well written. You’ll love it. I promise.
  50. 50. Look for the ‘K-6’ sequel next year…
  51. 51. The Five Mainstays of the School Library Writing Center: 1. It is located in the school library. 2. It is open during the day, and after school. 3. The majority of instruction is performed by students (peer tutors). 4. It is modeled closely on the university writing center paradigm. 5. The school librarian is the sole director, and is also a tutor (Horan 10).
  52. 52. What is a Writing Center? • It’s a place where students can go to receive assistance with writing assignments • Multiple sessions per assignment work best • The goal of a writing center is NOT to “fix” papers… • The goal is to create writers
  53. 53. What do Writing Centers do? • They perform peer tutoring • They use the form of the “one-on-one writer’s conference” • They assist students in all phases of writing, from initial brainstorming, to successive drafts, to final editing
  54. 54. What do Writing Centers NOT do? • They don’t write papers for students • They don’t “fix” papers • They don’t allow “drop offs” • They don’t “proofread” • They don’t guarantee high grades
  55. 55. Join my School Library Writing Centers Forum! • It’s Free! It’s Fun! It’s Educational! • I’m the Owner and Moderator • I will Respond to You Directly • You can also Chat with Each Other • It’s a Continuation of my Books • Here’s the URL:
  56. 56. Rochester International Academy Library’s Makerspace Storytelling Autonomous Circ Julianne Wise Library Media Specialist Rochester International Academy Rochester City School District
  57. 57. RIA Library: Patron Overview • We serve 350 students in grades Kindergarten through 12th grade. • All of our students are new arrivals to the country and speak low incident languages. • Approximately 95% of our students have refugee status. • Many arrive with interrupted or no formal education. Meet Our RIA Library Patrons!
  58. 58. Makerspace – to – Go: Narrowing the Digital Divide • Many students with limited formal education are working hard to adapt to our reliance on the written word but are very comfortable learning in a three- dimensional setting. • A “makerspace” is a physical space that contains shared resources and is devoted to hands-on invention and creation. • Makerspace-to-Go is shared by all Rochester City School District libraries and was funded by Rochester Public Library’s Harold Hacker Fund. • It includes a Makerbot Mini Replicator 3d printer, Lego Mindstorms EV3 robotics kit, Rubix cubes, tangrams, magnetic poetry and origami paper.
  59. 59. Makerspace – to – Go: Outcomes • Students’ language acquisition is fostered as they enthusiastically write and speak English while collaborating on makerspace projects. • Experience with the shared makerspace inspired RIA teachers to obtain funding for RIA’s own permanent makerspace. • Teachers are now collaborating in a collegial circle as they creatively integrate these new resources into instruction.
  60. 60. Storytelling Festival: Targeted Collection Development • The Rochester City School Library System sponsors an annual Storytelling Festival for students attending private and public schools in Rochester. • Students selected culturally relevant stories from our highly diverse library collection that includes many bilingual folktales and fairy tales. • We had a very successful year with five well- prepared participants who earned four winning trophies for RIA.
  61. 61. Autonomous Circulation: Building Confident Patrons • Most of our students have not experienced a library prior to coming to RIA. Many of them have lived with limited access to information. • New arrivals are immediately taught our highly structured library procedures in their first language so they can begin to independently navigate the library resources. • Pictures remind students of procedures so those at the pre-literacy level can participate in our library culture. • This is one way we begin to acclimate our students to the freedoms we enjoy here in the United States.
  62. 62. Bernard Margolis State Librarian of New York AKA “the Wise One” Closing Comments