This document discusses moving from using social technologies in organizations to developing an "operating system" approach. It argues that while social tools are useful, organizations also need to change their underlying structure to be more adaptive, customer-centric, networked and data-driven. The document provides examples of agile and platform-based approaches from software that could inspire organizational transformation, focusing on distributed and iterative processes. The goal is for organizations to develop capabilities for continuous change and responsiveness like a connected "operating system".
17. Typical attributes of an agile company
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Example characteristics of a
social / connected company:
1. customer-centric culture
and an outside-in configuration
2. small teams, agile working
and a responsive structure
3. focus on tasks to be done,
not fixed positions / roles
4. networked, data-driven,
with intelligence at the edges
5. constant re-focusing
to meet changing markets
Hot iron! by Tinkerbrad
29. "the best chess player on the planet
today is not a computer. Nor is it a
human. The best chess player is a
team of humans using computers."
Augmented human intelligence vs. artificial intelligence