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1
Opening Keynote @ i2 Summit 2017
Digital Workplace
Evolution:
ready for the next
Step?
Zürich
02.11.2017
Stephan Schille...
2
We will cover three critical aspects
1 The new Wave of Buzzwords
2 We need to change the
Change
3 Beyond Digital: the Fu...
3
THE NEW WAVE OF
BUZZWORDS
4
Please visit https://www.gartner.com/smarterwithgartner/top-trends-in-the-gartner-hype-cycle-for-emerging-technologies-2...
5
The worst thing about the new Wave first …
Organisations haven’t
even begun to adsorb the
last big wave that started
±10...
6
The most important (and most hyped)
technological development isn’t even new …
Picture credits: Expedite Business Develo...
7
Use Cases for A.I. in the Digital Workplace:
(1) Improving Findability («Semantic Applications»)
«Backend»
Support of
Ta...
8
Try it for yourself! Many testable examples out
there…
Semantic Graph Search Search for answers, not pages
Link: Semanti...
9
Use Cases for A.I. in the Digital Workplace:
(2) Chatbots
«Chatbots» are a key step to
move from …
• Keywords to Convers...
10
Dejà vu, anyone?
Source: CMS Wire, Andrew Pope, https://www.cmswire.com/digital-workplace/will-intranets-disappear-with...
11
WE NEED TO CHANGE THE
CHANGE
Why conventional approaches to Change
Management don’t work for the Change we
need
12
Key Success Factors for Change that actually works
Solve the right problems!
Talk less, act more!
Make it part of the
(...
13
Solve the right problems!
Source: http://dilbert.com/strip/2012-10-29
14
Sounds easy enough – but: are we really doing it?
Picture credits: Chris Tubb, http://www.christubb.com/
https://www.sl...
15
Talk less, act more!
Old way New way
Who needs to change? Them You
How is the change
supposed to happen?
Talking about ...
16
Make it part of the (everyday) business:
some examples
Guides
Leadership
Enablement Prg.
Communities
Picture Credits:
•...
17
BEYOND DIGITAL: THE
FUTURE OF DIGITAL
WORKPLACE
18
Are we there, yet?
Source: Kurt Kragh Sørensen, IntraTeam
https://www.slideshare.net/WedgeBlack/whats-working-research-...
19
Volatility
Uncertainty
Complexity
Ambiguity
Adaptability
The Future of Business is more «VUCA» than ever
before
Challen...
20
Only 1 of the models is made for Adaptability
Standardise & Repeat:
Hierarchy
Change & Adapt:
Network
… but you need bo...
21
Intrinsic Motivation, Meaningfulness
To master Network-based Work, we first
need to understand Knowledge Work
Manual La...
22
To sum up
• Get Social Collaboration right
• Experiment with already
available applications of A.I.
Buzzwords
• It star...
23
???
Questions
???
24
About Stephan Schillerwein
 20 years of experience in Digital Media and Information
Management, specializing in Digita...
25
Thank you !
Digital Transformation of Work
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Digital Workplace Evolution: ready for the next step?

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Opening Keynote at i2 Summit 2017, Zurich

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Digital Workplace Evolution: ready for the next step?

  1. 1. 1 Opening Keynote @ i2 Summit 2017 Digital Workplace Evolution: ready for the next Step? Zürich 02.11.2017 Stephan Schillerwein stephan@schillerwein.net www.schillerwein.net www.intranet-matters.com @IntranetMatters Offices: - CH – Klingnau (AG) - CH – S. Antonio (TI) Digital Transformation of Work
  2. 2. 2 We will cover three critical aspects 1 The new Wave of Buzzwords 2 We need to change the Change 3 Beyond Digital: the Future of digital WORKplace
  3. 3. 3 THE NEW WAVE OF BUZZWORDS
  4. 4. 4 Please visit https://www.gartner.com/smarterwithgartner/top-trends-in-the-gartner-hype-cycle-for-emerging-technologies-2017/ and https://www.gartner.com/doc/3768572/hype-cycle-emerging-technologies-
  5. 5. 5 The worst thing about the new Wave first … Organisations haven’t even begun to adsorb the last big wave that started ±10 years ago, yet!
  6. 6. 6 The most important (and most hyped) technological development isn’t even new … Picture credits: Expedite Business Development Consulting, http://expedite-consulting.com/
  7. 7. 7 Use Cases for A.I. in the Digital Workplace: (1) Improving Findability («Semantic Applications») «Backend» Support of Taxonomy creation and maintainance Support of Metadata allocation («entering of keywords») «Frontend» Related content (on page, subscription to topics/concepts, …) Search dialogue (related terms/concepts, «facets on the fly», …)
  8. 8. 8 Try it for yourself! Many testable examples out there… Semantic Graph Search Search for answers, not pages Link: Semantic Web Company, http://vocabulary.semantic-web.at/GraphSearch/ Link: Theum, https://examples.theum.com/
  9. 9. 9 Use Cases for A.I. in the Digital Workplace: (2) Chatbots «Chatbots» are a key step to move from … • Keywords to Conversations: Keyword based search and navigation  conversational user interfaces • Containers to Answers: Documents or pages as answers  answers as answers (atomic pieces of content) Picture credits: Chris McGrath, Tangowork, https://tangowork.com/
  10. 10. 10 Dejà vu, anyone? Source: CMS Wire, Andrew Pope, https://www.cmswire.com/digital-workplace/will-intranets-disappear-with-the-rise-of-the-bots
  11. 11. 11 WE NEED TO CHANGE THE CHANGE Why conventional approaches to Change Management don’t work for the Change we need
  12. 12. 12 Key Success Factors for Change that actually works Solve the right problems! Talk less, act more! Make it part of the (everyday) business!
  13. 13. 13 Solve the right problems! Source: http://dilbert.com/strip/2012-10-29
  14. 14. 14 Sounds easy enough – but: are we really doing it? Picture credits: Chris Tubb, http://www.christubb.com/ https://www.slideshare.net/WedgeBlack/the-spark-or-how-your-intranet-project-can-go-wrong-before-you-even-start-chris-tubb «IT has already decided to go to SharePoint, as it fits their IT-Strategy best…» «We want to go to the cloud for our future Digital Workplace…» «Office365 is constantly bringing us cool new features…» «Sticking to the standard will ensure our ability to upgrade…»
  15. 15. 15 Talk less, act more! Old way New way Who needs to change? Them You How is the change supposed to happen? Talking about it (a.k.a. Communications) Do it and help others do it, too From where to where does it go? Top-down Viral (ideally from multiple points of infection) Who is it for (who benefits)? For the company (and therefore, of course, also for you) For «me» (and therefore also for the company)
  16. 16. 16 Make it part of the (everyday) business: some examples Guides Leadership Enablement Prg. Communities Picture Credits: • Guides & Communities: Harald Schirmer, Continental • VOPA: Dr. Willms Buhse, doubleYUU, https://doubleyuu.com/
  17. 17. 17 BEYOND DIGITAL: THE FUTURE OF DIGITAL WORKPLACE
  18. 18. 18 Are we there, yet? Source: Kurt Kragh Sørensen, IntraTeam https://www.slideshare.net/WedgeBlack/whats-working-research-results-from-186-orgs-kurt-kragh-sorensen
  19. 19. 19 Volatility Uncertainty Complexity Ambiguity Adaptability The Future of Business is more «VUCA» than ever before Challenge from the «outside» Solution from «inside»
  20. 20. 20 Only 1 of the models is made for Adaptability Standardise & Repeat: Hierarchy Change & Adapt: Network … but you need both and need to be excellent at both! («Dual Operating System») See: «Competing Values Framework» for more info
  21. 21. 21 Intrinsic Motivation, Meaningfulness To master Network-based Work, we first need to understand Knowledge Work Manual Labour Case Work Knowledge Work 3Work types 60% Planing, Steering, Processes, Repetition, Standardisation Self-organisation, Autonomy, Empowerment, Connectedness Creativity, Finding Solutions, Soft Skills, Social Intelligence         Process / «Robot Work» People    Control, Micro-Management, Time x Volume, clear Responsibilities    Today: Efficiency / Revenue Future: Innovation Focus  A.I.
  22. 22. 22 To sum up • Get Social Collaboration right • Experiment with already available applications of A.I. Buzzwords • It starts with the DWP-team • Offer real benefits and real helpChange • Think «Knowledge Work x Network» • Don’t limit work to digital work Future of Work
  23. 23. 23 ??? Questions ???
  24. 24. 24 About Stephan Schillerwein  20 years of experience in Digital Media and Information Management, specializing in Digital Transformation of Work through “New Ways of Working” enabled by Intranets, Social Collaboration and Digital Workplaces etc.  Formerly Online and Intranet Manager at several large enterprises and Director at the Intranet Benchmarking Forum  Business computer scientist – speaks language of “both sides”  Partner of the Worldwide Intranet Challenge CEO & Principal Consultant 130+ Projects 75+ Clients 0 Vendor Contracts 1 Global Net- work 400+ Seminar Particip. 250+ Bench- marks
  25. 25. 25 Thank you ! Digital Transformation of Work

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