1.
To Register, Email: register@learningmindsgroup.com; Call: +92-21-35883965
PROGRAM OVERVIEW
Process Mapping can be an extremely powerful diagnostic tool. In this workshop, you will learn
how to find process improvement opportunities in your organization. You will learn which
improvement techniques to use for a variety of situations, and practice these techniques on your
own real-world processes.
PROGRAM OBJECTIVES
By the end of this course you will be able to:
• Construct and practice a variety of process maps
• Create strategies for overcoming barriers to process improvement
• Spot problems by delving into the details of tasks and procedures
• Prioritize and repair broken processes
• Turn staff frustration into ideas to improve processes, people and systems
• Design and lead processes that are exceptionally fast, cost-effective, and that produce high
quality results
• Demonstrate cost savings and ROI opportunities to senior management
• Facilitate the mindset that will launch your organization to the next level of performance
PROGRAM FACULTY
Dr. Farrukh Kidwai is a senior executive and seasoned consultant and trainer, with over 20 years
of international experience in Hospitals, Banking, Insurance, Human Resource and Manufacturing
in multinational companies in U.S.A., Kingdom of Saudi Arabia and United Arab Emirates. His
diverse career gave him extensive knowledge and expertise in initiating and implementing Value
Stream Management, Capacity Analysis, Business Process Re-engineering, 5S, Eight Wastes, Six
Sigma, Human Resource Best Practices, Performance Measurement, Key Performance Indicators
and Customer Satisfaction Index. As a trainer and consultant, he enjoys excellent listening,
mentoring, coaching and communicating skills with direct and collaborative leadership style to
promote outstanding performance through inspiring shared vision, self-motivation and enhancing
processes.
Process Mapping and Process
Improvement
Oct 10, 2013 | PKR.15,000/- | Marriott Hotel, Karachi | Dr. Farrukh Kidwai

2.
To Register, Email: register@learningmindsgroup.com; Call: +92-21-35883965
PROGRAM OUTLINE
• Understanding suppliers and customers
• How to identify a broken process, selecting a process for redesign
• Process mapping: information captured in a process map, using flow chart symbols, types of
process maps
• Constructing a functional-activity flow chart: reducing staff frustrations, eliminating duplication,
bottlenecks and bureaucracy, using information technology
• Process metrics: gathering cycle time, process time and wait time data, using Activity Based
Costing, calculating the cost of quality
• Design principles: work and information flow, job design, clean sheet redesign
• Implementing process improvement: process redesign methodology, implementation options,
overcoming common obstacles
• Managing the process team
• Special feature: You will practice the tools you are learning on your own process issues, and
leave with an action plan to establish an environment of ongoing process improvement in your
organization.
PARTICIPANT MIX
This workshop is designed for those who want hands-on experience in process mapping and
improvement, such as process improvement teams or task forces, department heads, quality and
operations professionals, managers and supervisors
PROGRAM INVESTMENT
Program fee per participant is PKR 15,000/-
Avail 10% discount on registering 2 or more delegates from same organization
The program fee covers tuition, program manual, simulations, certificate of participation, lunch,
refreshment and business networking. Payment is due before program commencement.
Cancellation policies are outlined in the information provided to applicants upon admission.
CONNECT WITH US
For more information, please
contact us at:
Learning Minds Group
35-C, 2nd
Floor,
Defence Phase II,
Commercial Area A,
Karachi Pakistan
Email: info@learningmindsgroup.com
Phone: +92-21-111-111-LMG
Website: www.learningmindsgroup.com
Facebook: https://www.facebook.com/learningminds
LinkedIn: www.linkedin.com/company/learning-minds-group-lmg-
Process Mapping and Process Improvement