Resume

1. INDRANILC3@GMAIL.COM HTTPS://DEGREED.COM/INDRANIL
/DASHBOARD
647-588-6393 WWW.LINKEDIN.COM/IN/
INDRANILCHATTOPADHYAY
1
IC
Objective
I intend to contribute to
the success of a project by
effectively managing the
scope, cost, time as well
as other constraints,
resulting in the successful
delivery of desired
product, service or result.
I've a keen interest in -
project and change
management, consulting,
process improvement,
business analysis,
marketing automation
and analytics, artificial
intelligence, machine
learning.
Skills
I have experience working
with Agile, Waterfall
(PDLC) as well as Hybrid
methodologies • I've good
organization skills with an
analytical mindset and
problem-solving abilities •
I’m detail-oriented and
have necessary ability to
verify all work thoroughly
to ensure accuracy of
delivery • Positive
attitude to manage and
thrive in a dynamic, ever
changing environment • I
can work both
independently and as well
Indranil ChattopadhyayPMP®
, CSM®
Business Analyst II for the Customer Experience Pod at Business Architecture &
Delivery, Canadian Personal Banking, TD Bank| I am a tea connoisseur, amateur blogger,
quarter marathon runner, an avid Raptors fan and a project enthusiast.
BACKGROUND
Working as a Business Analyst II for the Customer Experience Pod within the Business Architecture &
Delivery Team at TD, I look after various tier 4 and tier 5 projects. Performing my role as a lead BA, I have
delivered 15+ projects within the past 3 years. Prior to my stint with TD, I worked as a Project Manager at
BNA Smart Payments looking after merchant processing for Mobile & E-commerce, streamlining various
initiatives that resulted in 30% additional net new business. Before that I led the re-structuring and digitization
of merchant agreements at Global Payments – an enterprise level endeavor that resulted in a 60% increase of
net-new merchant sign ups; impacting the bottom-line profitably.
EXPERIENCE
Business Analyst II at TD
April 2018 – Present (3 years 3 months)
Business Analyst II at the Business Architecture & Delivery within Canadian Personal Banking at TD.
Currently leading the Customer Experience POD and my broad responsibilities include:
• Plan and run all the Scrum Ceremonies for the CX pod ensuring planning & deliveries.
• Plan, execute and manage all testing activities within the SIT & PAT environment.
• Identify all dependencies and risks conducting SDLC and monitor system impacts or gaps.
• Develop, monitor and track project plans throughout project lifecycle using Jira, Confluence.
• Provide on-going communication to key stakeholders to ensure they are aware of the progress and
any significant changes to the project status in a timely manner.
• Respond to inquiries and escalate concerns from stakeholders at all levels within the organization.
• Working on technology development & integration within Digital Channels, UMP and partnering
with other departments like risk, fraud, compliance, BPM, frontline channels – branch/call center
• Collaborate with the appropriate partners like TSYS, G+D, Mphasis, offshore, IA Blue Prism to
ensure required resources are assigned to the project for successful delivery.
• Lead the project team, stakeholders and key project deliverables, assisting and training new BAs.
• Develop innovative approaches to create solutions to resolve problems and significant issues within
the project’s mandate using tools like Microsoft Project, Visio and all Microsoft Office applications.
Insurance Analyst at TD and Volunteering for Six Sigma Project at TD Insurance
March 2016 - March 2018 (2 years)
• Requirements gathering and analysis; following available retention, pricing and attrition data.
• Project charter and scoping, assessing viability using six sigma methods, running FMEA, SIPOC.
• Current and future state process flow mapping, gap analysis, idea gathering and Kanban sessions.
• Overall process enhancement by reducing the hold time and wrap time of the call center.
Manager – New Projects, E-commerce, & Referral Channels at BNA Smart Payment
Systems Ltd.

2. INDRANILC3@GMAIL.COM HTTPS://DEGREED.COM/INDRANIL
/DASHBOARD
647-588-6393 WWW.LINKEDIN.COM/IN/
INDRANILCHATTOPADHYAY
as a part of a team
member • I’ve always
demonstrated a proven
commitment for
continuous self-
improvement • I also
have excellent
presentation skills,
coupled with account and
strategic planning and
development abilities and
key project stakeholder
management skills •
Negotiation skills •
Proven leadership abilities
and soft skills •
Requirement collection,
business process
improvement, gap
analysis and root cause
identification skills.•
Demonstrated skill in
team/resource
management to ensure
optimum resource
utilization based on
capabilities.• Ability to
work with a variety of
Mac and PC based
applications including:
Power Point, Word, Excel,
Outlook and specialized
custom based financial
calculation software.
Conversant with HubSpot
Inbound Marketing, TA
Web Analytics, SQL, TS2,
AS400, Basecamp,
FreshBooks, CRM,
SharePoint and Jira •
Scrum Master Certified •
PMP certified • Six Sigma
Yellow Belt.
January 2015 - February 2016 (1 year 2 months)
• Managed new E-commerce merchant set-up - administering and working on projects collaborating
through Jira and Confluence, managing issues, monitoring and controlling progress, reporting
status. Resulted in net new sign ups by 30% and increased profit margins by 40%
• Communication strategies and marketing insights, positioning, merchant lifetime value analysis.
• Contract development/negotiation - VAR (Value Added Resellers), Interchange Pricing Strategy.
Retention & Project Management Specialist at Global Payments
September 2007 - January 2016 (6 years 5 months)
• Led a team to plan, execute and manage the successful launch of 'Agreement Express' Project.
• Additional revenue and incremental market share generation. New product and technology launch.
• Relationship Management and Incremental business with merchant business volumes $10 million.
• Responsible and accountable for the coordinated management of multiple related projects directed
towards business and other organizational objectives. Managed a team of 15 retention specialists.
• Projects: Digitization of Merchant Agreement, Visa Debit, Maestro, Virtual Terminal, E-commerce.
Overseas Experience: Before this, I have worked in the Middle East (Muscat, Sultanate of Oman) for 8
years in Strategic Planning, People/Project Management role at Asha EuroRSCG. I managed a team of 35
people and handled various advertising projects for leading auto/airline/retail chains. I also worked for
Advertising Agencies like Saatchi & Saatchi and BBDO at Senior Account Executive positions for 4 years.
EDUCATION
Bachelor of Science • 1989 • Calcutta University
Graduate Science degree with a major in Botany.
Post Graduate Diploma in Business • 1994 • IISWBM
Post Graduate Diploma in Business Management with a Marketing major.
CERTIFICATIONS/LICENSES:
• PMP certification (Certification obtained: 01 August 2015; Number: 1839224)
• Scrum Master Certification (Certification obtained: September 28, 2017, Number: 593245)
• Six Sigma Yellow Belt Certification (Certification obtained: July 29, 2017)
• McGill Personal Finance Certification (Date obtained: February 15, 2021)
• Scrum Master Accredited Certification (Date: May 30, 2021, Number: 56236359204165)
VOLUNTEER/LEADERSHIP EXPERIENCE:
• PMI – Volunteer at the GTIS wing of the PMI Southern Ontario Chapter.
• TRIEC - Mentor for the TRIEC-TD New Immigrant Mentorship Program.
• TD PMP Study Group - Mentor & coach for TD Employees looking to get PMP certified.
RECOGNITIONS/AWARDS:
• 2018 - 2019 – Outstanding Volunteer Contribution – PMI Toronto Chapter.
• 2017 - TD My Idea Counts – Enterprise Process Excellence.
• 2017 - All Star, Super Star and Shining Star winner in 2017.
• 2008 - "Circle of Excellence" Award for Outstanding Customer Satisfaction at Global Payments.