1. LEADERSHIP AND OPERATIONS TRAINING | DEVELOPMENT SPECIALIST
Dedicated leader with over 18 years of proven results using operational and leadership strengths to solve specific and
measurable needs for complex organizations through the Training, Development and Engagement of Associates.
KEY COMPETENCIES
Directing Others • Business Acumen • Decision Quality • Developing Direct Reports • Listening • Managerial Courage
• Planning • Problem Solving • Drive for Results • Strategic Agility • Building Effective Teams • Re-engineering
Processes
AREAS OF EXPERTISE
Managerial: • Performance Management • Employee Engagement • Change Management • Communication
• Personal and Team Development • Coaching • Leadership | Competency | Work Skill Development
Operational: • Project | Program | Resource Management • Strategic Planning • Curriculum Development
• Measurement and Reporting • Policy | Procedure | Best Practice Development |Talent Acquisition
• Needs Analysis
Technical: • Training Budget Planning • Learning Management Systems • Surveys • Analysis • Performance
Metrics
EXPERIENCES
EDURAMP, Mumbai, Hyderabad India, 2015 till date
Training & Development | Senior Consultant Training Specialist
Oversaw all aspects of budgeting, planning, & implementation of strategic training and development opportunities.
Additionally, served as senior training consultant obtaining sr. mgmt buy-in and leading cross-functional teams to
implement and manage business change initiatives in various verticals.
Select Accomplishments:
• Assessed organizational needs and collaborated / consulted with HR and Operations leadership at 5 locations to
develop solutions related to culture, associate performance, and leadership development.
• Participated in the design, implementation, and evaluation of training programs to increase leadership and
work skills.
• Developed an award winning training and development program using a combination of case studies, on the
job learning, stretch assignments, classroom training, on-line learning, and coaching / mentoring to meet
specific organizational objectives, address gaps in performance, and build bench strength.
 Defrayed training costs by using work based learning to correct immediate issues. (ROI 7 to 14.5%)
 Built evaluation processes into training solutions to ensure quality and continuous improvement.
• Coached Sr. Management to teach classes on leadership and to create a culture of feedback and recognition.
• Researched and evaluated value of new techniques / industry trends related to training and development.
• Led cross-organization project to create a process for Sustainable Leadership Development
 Linked hiring, on-boarding, key competencies, performance reviews, and gap tracking.
 Created training plans, mentor programs, and work experiences to prepare associates for promotion.
• Created an onboarding process that reduced new employee ramp up time / learning curve by over 2 weeks
• Led cross functional teams to develop operations best practices across all locations.
 Executed & increased best practice utilization.Participated in a 9 month training project for high
potential managers on how to increase employee engagement across the organization.
bishanchakraborty@gmail.com
(709) 314-0232
skype:bishan.chakraborty
14A/G2, R K Residency, Veera Reddy Colony
Street # 1, Nacharam, Hyderabad IND 500076
BISHAN CHAKRABORTY
Delivering Leadership, Accountability, and Excellence

2.  Led an employee engagement team that created processes and tools that reduced turnover by 40%.
 Identified items most important to employee engagement and solutions to improve them.
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BISHAN CHAKRABORTY
bishanchakraborty@gmail.com
IBM India pvt Ltd
SMS/SCCM Project | Training Manager, 2013 to 2015
Led project and cross functional team to drive Advanced Solution Group (ASG) strategy for company. Trained and
educated internal and external stakeholders on benefits and process to obtain buy-in. Developed processes that
reduced operational expense for both the company and their customers.
Select Accomplishments:
• Saved $330K annually by utilizing SCCMs effectively in over 1,200 warehouse to vendor connections.
• Automated the SCCM process and eliminated the need for an Ticketing & Work Manager.
BACS/BANK OF AMERICA CONTINUUM | Training Manager, 2008 to 2013
Spearheaded organization’s focus on Vendor Managed Inventory (VMI) strategy, selecting vendors and establishing
strategic alliances to achieve goals. Educated vendors and senior management on process and program benefits.
Select Accomplishments:
• Engaged vendors to achieve inventory reductions of $20.5M and reduced administrative expenses by $500K
while elevating service levels.
APOLLO HEALTH STREET | LEARNING & Management |Senior Analyst, 2006 to 2008
Effectively analyzed vendor plant programs, identified inefficiencies, and developed process flows and lead time
impacts to reduce inventory and transportation costs while maintaining or improving customer service.
Select Accomplishment:
• Saved over $1M in E-Learning Supply Chain costs by identifying and implementing various cost reduction
strategies on B2B E-Commerce based website products. Reducing DNC escalations on webtool automation
which became a QA aspect worldwide.
ADDITIONAL EXPERIENCE
Vendor Managed Inventory Specialist / Trainer – GENERAL ELECTRIC Inc.
Vendor Managed Inventory (VMI) Planner – IIPM ERRAMANZIL Hyderabad India
Learning Administrator – IBM India Inc., Atlanta, GA
Banking Six Sigma Faud and Non-Fraud Training – BANK OF AMERICA Continuum Services Inc., HYD, INDIA
Senior Executive Payer TTT Training Specialist – SUTHERLAND HEALTHCARE, BANJARA HILLS, HYD,INDIA
EDUCATION
Masters of Human Resource Program, Network Management, Marketing, and Merchandising - 2013
NIBM, Calicut
Bachelor in Engineering in Electronics &Telecommunication in 2000
GCOE Nagaon NMU Maharashtra
CERTIFICATIONS
Qualified Administrator - Myers-Briggs Type Indicator Instrument
Franklin Covey Certified Instructor - “7 Habits of Highly Effective People” “ First Things First”
MBTI Certification Training Mentor
PROFESSIONAL AFFILIATIONS

3. APTI (Association for Psychological Type International)
Toast Masters International Trainer
MBTI, IELTS , ITIL and TTT Certified Leadership Training Specialist