1. ANN RICHARDSON
1108 Mason Dr Hurst, Tx 76053 (469)394-9988
Amrich98@gmail.com
Summary
I am looking to take on a job that would enable me to use my talents and skills as
well as contribute support to fellow peers and management. This job would provide
an excellent opportunity for career advancement and personal growth in this
industry. I am an ambitious Operations Manager with more than ten years of
management experience in the Retail industry. I have applied strong analytical and
critical thinking skills to solve complex operational problems.
As management I have been highly effective at incorporating creative leadership
skills to achieve business objectives. I have Directed projects that improve efficiency
while meeting deadlines and budget requirements. I have helped with human
resources management with practical understanding of business needs. Areas of
expertise include conflict management and employee training. I feel as a Mcr
backup I will be driven to improve morale, decrease turnover and improve
productivity. I feel I am very capable of learning other skills in this department. I
have a computer proficiency including Word, Excel, and basic knowledge and,
Power Point.
Professional Strengths
Multi-site operations
Process improvement strategies
Inventory control
Staff retention
Flexible
Strategic planning
Procedure development
Inventory Control Manager (ICM)
Personable
Team building
Analytical
Excellent communications skill
Swas reports expert, cost report, productivity reports
I am superior in communicating with the ability to effectively relate to all
management levels and individuals from diverse backgrounds.
I have a proven track record in meeting profit and loss goals.
Education:
Community High School
Neveda, Tx
Accomplishments

2. I have accomplished my job at hand and have been aggressive in learning other job
functions (schedule ques, side by sides).
I Supervised team of over 50 staff members.
Cut inventory by more than half and improved on-time delivery of inventory cost to
80% by controlling invoices and price reductions.
Spearheaded an employee engagement program, and training resulting in a 50%
decrease in annual employee turnover.
I boosted customer satisfaction ratings by 60% in fewer than six months in all of my
cost departments.
Identified and acquired high customer volume and new customers for the company
bottom line profit.
Process for Improvement
I created new departmental procedures manual.
I have assessed organizational training needs.
Experience
Reduced and controlled expenses by studying the profit loss reports to build an
action plan to reduce controllable expenses. Monitored project schedules for
numerous holiday seasonal projects at a time. Developed and shared best practices
across the company, including Safety team and operations. Recruited, hired and
trained about numbers of employees for all positions. I also optimized the overall
customer experience through listening to the customers request and turning
impossible to possible adding money to bottom line. Identified inefficiencies and
made recommendations for process improvements. Developed and managed annual
operating budgets for areas of responsibility and lowering the loss versus the profits.
Developed and shared best practices across the company, including controllable cost
to better increase profit. I continue to serve as mentor to junior team members to
develop them into management.