Sladjana Milosevic - Coaching


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Sladjana Milosevic - Coaching

  1. 1. WELCOME Coaching Slađana Milošević s ladjana.milosevic
  2. 2. Introduction <ul><li>Getting to know each other </li></ul><ul><li>About coaching and why it is so important </li></ul><ul><li>Interactive work </li></ul><ul><li>Working rules </li></ul>
  3. 3. Objectives <ul><li>To: </li></ul><ul><li>Define the term coaching and understand coaching approach </li></ul><ul><li>Understand benefits to the business of effective coaching </li></ul><ul><li>Understand different coaching models and learn how to use some of them </li></ul><ul><li>Apply effective listening skills </li></ul><ul><li>Apply powerful questioning skills </li></ul><ul><li>How to deliver feedback </li></ul><ul><li>Help others in their development and results achievement </li></ul><ul><li>Overcome obstacles and limiting beliefs in their personal development </li></ul><ul><li>Improve performance through advanced communication approaches </li></ul><ul><li>Remove barriers that hold the team back from achieving more </li></ul>
  4. 4. Topics <ul><li>Day I – Basics of coaching </li></ul><ul><li>Coaching models </li></ul><ul><li>Day II – Listening skills and asking questions. Feedback </li></ul><ul><li>Day III – Focus – individuals and teams around me </li></ul><ul><li>Day IV – Focus – me </li></ul><ul><li>Day V - Live coaching session s </li></ul>
  5. 5. Your trainer <ul><li>Slađana Milošević </li></ul><ul><li>Master degrees obtained in Serbia and Slovenia </li></ul><ul><li>12 years of experience in training and lecturing </li></ul><ul><li>Works in private owned company Mobilis Ltd </li></ul><ul><li>Establisher and first president of European Mentoring and Coaching Council for Serbia </li></ul><ul><li>For four years member of IAC (International Association of Coaches, USA ) </li></ul>
  6. 6. Short history of coaching <ul><li>Coaching has always been done … </li></ul><ul><ul><li>Tim Gallwey – The Inner Game of Tennis </li></ul></ul><ul><ul><li>John Wh itmor e – Coaching for Performance </li></ul></ul>
  7. 7. Definition of coaching Definition by ICF ( International Coaching Federation ): coaching is an interactive process that helps individuals, teams, companies, institutions or organizations to develop their potentials and to achieve better results faster and more efficient Coaching is a nicer way to achieve better results (Whitmore, 2003)
  8. 8. Formula P = p - i Tim Gallwey, in his book “The Inner Game of Tennis“, from 1974: Performance = potential - interference P = p - i
  9. 9. Story about 2 selves Self no 1 is the internal voice of our parents, teachers and those who have any type of authority. Self no 1 wants to control Self no 2, it does not trust Self 2. Self no 1 is characterized by tension, fear, doubt and too much work Self no 2 is our whole being with all our potentials and capacities to learn. It is characterized by relaxed concentration, enjoyment and trust
  10. 10. More beautiful stories <ul><li>Story about learning </li></ul><ul><li>Story about kids </li></ul>
  11. 11. Coaching and similar professions <ul><li>Mentor </li></ul><ul><li>Facilitator </li></ul><ul><li>Therapist </li></ul><ul><li>... </li></ul>
  12. 12. Characteristics of coach <ul><li>Patient </li></ul><ul><li>Supportive </li></ul><ul><li>Good listener </li></ul><ul><li>Good observer </li></ul><ul><li>Remember s things well </li></ul><ul><li>... </li></ul>
  13. 13. Coaching and entrepreneurs <ul><li>Entrepreneurs can use coaching as clients </li></ul><ul><li>They can use coaching in their business too </li></ul>
  14. 14. 7 Habits of successful people <ul><li>Be proactive </li></ul><ul><li>Start from an end </li></ul><ul><li>Define priorities </li></ul><ul><li>Think win-win </li></ul><ul><li>Seek to understand other s and then ask them to understand you </li></ul><ul><li>Synergize </li></ul><ul><li>Take care about yourself </li></ul><ul><li>There is one more : „ Find your “voice” and inspire others </li></ul><ul><li>to do so” </li></ul>
  15. 15. How to do coaching? <ul><li>It is not a sophisticated science </li></ul><ul><li>What is important is exercise and concentration </li></ul>
  16. 16. Coaching models <ul><li>Many coaching models are developed over years </li></ul><ul><li>The most popular coaching model is GROW model (also known as iGROW and ToGROW model) </li></ul><ul><li>Different models are presented and compared in your handout s </li></ul>
  17. 17. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic
  18. 18. WELCOME Coaching Slađana Milošević s ladjana.milosevic
  19. 19. Da y II <ul><li>Topic – listening and asking questions . Giving feedback </li></ul>
  20. 20. Basic coaching skills <ul><li>Rapport </li></ul><ul><li>Trust and empathy </li></ul><ul><li>Listening </li></ul><ul><li>Questions and clarifications </li></ul><ul><li>Definition of objectives and responsibilities </li></ul><ul><li>Observation </li></ul><ul><li>Feedback </li></ul>
  21. 21. Listening <ul><li>Communication process </li></ul>
  22. 22. Listening LEVEL 1. Waiting for our turn to speak • I think we should arrange a meeting with all stakeholders • Did you watch football last night? LEVEL 2. Giving our own experience • I went on the Leadership course last week. • I went on it last year. I learned a lot. LEVEL 3 . Giving advice • My manager is a bully. • What you should do is complain to HR.
  23. 23. Listening LEVEL 4. Listening and asking for more • I want to get the very best out of my team. • tell me more about that. LEVEL 5 . Intuitive listening • I really want to write my book but there’s never any time • Is this about not having the time or is something else getting in the way? • I’m afraid my book won’t be good enough.”
  24. 24. Questions <ul><li>Questions related to problem </li></ul><ul><li>Questions related to objectives </li></ul><ul><li>Specific questions </li></ul><ul><li>Unclear questions </li></ul><ul><li>Powerful questions </li></ul>
  25. 25. Feedback <ul><li>When giving feedback it is good to: </li></ul><ul><li>Tell what you have seen, like „I saw you did...“ </li></ul><ul><li>Describe what you have seen, without estimation, like. „I noticed that ...“ </li></ul><ul><li>Share ideas, like „What would happen if you ...“ </li></ul><ul><li>Examine alternatives, like. „Could you ... What other way s are there?“ </li></ul>
  26. 26. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic
  27. 27. WELCOME Coaching Slađana Milošević s ladjana.milosevic
  28. 28. Day III <ul><li>Topic – Focus – Individuals and teams around me </li></ul>
  29. 29. Coaching techniques <ul><li>Summarising </li></ul><ul><li>Paraphrasing </li></ul><ul><li>Reiterating </li></ul><ul><li>Mirroring </li></ul>
  30. 30. Problem s in coaching <ul><li>There are problems at : </li></ul><ul><ul><li>Individual level </li></ul></ul><ul><ul><li>Organizational level </li></ul></ul>
  31. 31. Team coaching <ul><li>In team coaching you as a coach have to work with team and with individuals in that team ! </li></ul><ul><li>Exercises for you! </li></ul>
  32. 32. Team development Performance high nizak Time forming storming norming performing transforming
  33. 33. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic
  34. 34. WELCOME Coaching Slađana Milošević s ladjana.milosevic
  35. 35. Day IV <ul><li>Topic – Fo c us – me </li></ul>
  36. 36. Exercises <ul><li>My dreams </li></ul><ul><li>My vision </li></ul><ul><li>My objectives </li></ul>END GOAL PERFORMANCE GOAL PROCES S DREAM
  37. 37. Coaching 1 to 1 <ul><li>Perform coaching session, using results from exercises we did during the first training day and today </li></ul><ul><li>Use GROW model </li></ul>
  38. 38. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic
  39. 39. WELCOME Coaching Slađana Milošević s ladjana.milosevic
  40. 40. Day V <ul><li>Coaching sessions live </li></ul><ul><ul><li>Instructions </li></ul></ul><ul><ul><li>Questions for clarification </li></ul></ul>
  41. 41. AT THE END... Personal note for each participant !
  42. 42. THANK YOU! Coaching Slađana Milošević s ladjana.milosevic