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Coaching 101 - The Basics

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Communitech Peer2Peer presentation on basic coaching

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Coaching 101 - The Basics

  1. 1. Coaching 101 Coaching Circle P2P Group Facilitator: Sue Johnston It’s Understood/Leanintuit
  2. 2. PLEASE NOTE SLIDES ≠ PRESENTATION • These slides are designed to be viewed in conjunction with human beings talking and interacting with you. • They may make little sense to you if you were not at the live session. Contact Sue with questions.
  3. 3. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  4. 4. Coach Skills for the Agile Workplace Coach Places I’ve worked or studied that shaped my learning Author Trainer Learner Customary “About the Presenter” slide Customary cat picture Customary “about me” slide
  5. 5. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  6. 6. The BIG idea
  7. 7. The BIG idea Teach, Consult, Mentor: I show you what I know Coach: I show you what you know PUSH PULL
  8. 8. IF YOU NEED COACHING, THERE MUST BE SOMETHING WRONG WITH YOU A COACH TELLS YOU WHAT TO DO IT’S “TOUCHY FEELY” STUFF The BIG idea COACHING MYTHS
  9. 9. The BIG idea Source: Sherpa Coach Study, 2015
  10. 10. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  11. 11. What is coaching? Why do people use coaches?
  12. 12. What is coaching? “Help people set better goals and then reach those goals. Ask their clients to do more than they would have done on their own. Help their client to focus better so as to produce results more quickly. Provide clients with the tools, support and structure to accomplish.” Thomas Leonard, “Father of modern coaching” “Unlocking a person’s potential to maximize their own performance.” John Whitmore, Coaching For Performance “I help you think things through, then do it.” Nick Ellse, first coach I ever met “A coach helps people make the best use of their own resources to meet their goals.” Sue Johnston
  13. 13. What is coaching? International Association of Coaching “Masteries” International Coach Federation “Competencies” 1. Establishing and maintaining a relationship of trust 2. Perceiving, affirming and expanding the clients’ potential 3. Engaged listening 4. Processing in the present 5. Expressing 6. Clarifying 7. Helping clients set and keep clear intentions 8. Inviting possibility 9. Helping clients create and use supportive systems and structures 1. Meeting Ethical Guidelines + Professional Standards 2. Establishing the Coaching Agreement 3. Establishing Trust + Intimacy 4. Coaching Presence 5. Active Listening 6. Powerful Questioning 7. Direct Communication 8. Creating Awareness 9. Designing Actions 10. Planning + Goal Setting 11. Managing Progress + Accountability
  14. 14. What is coaching? Ask Reflect Listen And resist (like crazy) the temptation to tell people what to do!
  15. 15. What is coaching? ©2013 Ask Reflect Listen
  16. 16. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  17. 17. Powerful questioning “The most serious mistakes are not being made as a result of wrong answers. The most dangerous thing is asking the wrong questions.” Peter Drucker
  18. 18. Powerful questioning “I’m not here to answer your questions. I’m here to question your answers.”
  19. 19. But first - Active Listening Levels of Listening 0 Pretend 1 Selective 2 Attentive 3 Empathic
  20. 20. Powerful questioning • Questions are at the heart of coaching and are a coach’s most important tool. • A good question at the appropriate time can set change in motion for your clients by creating insight or inspiration. • It’s not, “The right question at the right time.” There is no one “right way” of coaching.
  21. 21. Powerful questioning • (The) ability to ask questions that reveal the information needed for maximum benefit to the coaching relationship and the client • Asks questions that reflect active listening and an understanding of the client’s perspective • Asks questions that evoke discovery, insight, commitment or action (e.g., those that challenge the client’s assumptions) • Asks open-ended questions that create greater clarity, possibility or new learning • Asks questions that move the client towards what they desire, not questions that ask for the client to justify or look backwards
  22. 22. Powerful questioning Coach Mistakes • Being self-conscious • Misunderstanding “powerful” • Ask “leading” questions • Trying to use challenging, provocative, life- changing questions • Settling for the first answer • Asking why questions using “Why?” The Fix • Focus on client/team • Curiosity can be powerful • Ask curious questions • Trying too hard never works. Ask questions that make clients/teams think • Ask, “Anything else?” and “What else?” • Get to why using “What?” and “How?” questions
  23. 23. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  24. 24. The arc of a coaching conversation It’s Understood Communication 2015
  25. 25. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  26. 26. Wrap + action • Select ONE THING we talked about that you would like to try • Select ONE INDIVIDUAL or team you would like to try it with • Or ONE CIRCUMSTANCE under which you want to try it • Experiment for a week • Learn • Tweak/adjust • Try it again
  27. 27. Options The BIG idea What is coaching? Powerful questions Coaching Convo Arc Wrap + action Doing Done
  28. 28. Questions? Sue Johnston sue@itsunderstood.com @itsunderstood itsunderstood.com

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