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Presentation prepared for equipping Middle Management with the basic requirements to coach junior management, in order to guide them towards their development and growth


  1. 1. COACHING<br />“Coaching, like Leadership, is fighting for the hearts and souls of your people and getting them to believe in you”<br />
  2. 2. What is Coaching?<br />What do you understand by the term<br />“COACHING”?<br />Coaching in simple terms can be defined as:<br />“The process of helping someone enhance or improve their performance through reflection on how they apply a specific skill and/or knowledge”<br />
  3. 3. Difference between Coaching & Mentoring<br />
  4. 4. Coaching………..<br />IS NOT:<br />Disciplining<br />Counseling <br />Mentoring<br />Managing<br />IS :<br /><ul><li>100% of your time
  5. 5. 2-way communication
  6. 6. Focusing on future opportunities
  7. 7. About the team
  8. 8. Ability to help stretch individuals out of their comfort zones</li></li></ul><li>UNDERSTANDING THE CONCEPT<br />Lets try and understand the concept of COACHING.<br />Lets say, you are hired as the next coach for the men’s cricket team. You are given the task to lay out a Coaching plan to win the match which is to be held next week.<br />What will be your coaching plan?<br />
  9. 9. COACHING TECHNIQUES<br />Explain importance of issue being addressed (purpose & part)<br />Clarify how it’s done (process)<br />Show how to do it (picture)<br />Observe person doing it (practice)<br />Feedback (pats & pointers)<br />Agree on next steps (proceed on path)<br />
  10. 10. Why do we need Coaching?<br />The reasons why people require coaching are:<br />To maximize knowledge transfer<br />Coaching provides a learning channel that effectively transfers knowledge within the organization <br />Critical knowledge is maintained in the organization <br />Contextual learning is evident<br />
  11. 11. Why do we need Coaching?<br />The reasons why people require coaching are:<br />To increase the skill levels<br />The coaches can very effectively transfer core skills <br />Customization of skills in relation to the core activities of the business is retained <br />Cross training of staff can be achieved <br />
  12. 12. Why do we need Coaching?<br />The reasons why people require coaching are:<br />For succession planning<br />The ability for the organization to identify ‘fast track’ candidates and prepare them for new jobs is enhanced by coaching & mentoring <br />Coaching & Mentoring can ensure continuity of performance when key staff leave the organization because core skills have been transferred <br />
  13. 13. You are not “COACHING” if…..<br />You find yourself only telling someone what to do<br />You find yourself stepping in to do the actual work<br />You restrict the activity to set times or scheduled events<br />“Coaching is a “just in time” & “in the right place” process<br />
  14. 14. Some Do’s and Don’ts of Coaching<br />DO’s<br />Map out different strategies & share them with everyone<br />Allow everyone to participate to their ability<br />Let minor problems go unless repeated regularly<br />Provide lots of time & opportunities for practice<br />Provide lots of positive feedback as well as adjusting feedback<br />Ask questions to help others think through<br />DON’Ts<br /><ul><li>Show favoritism
  15. 15. Do it all yourself/take over
  16. 16. Belittle or be mean
  17. 17. Tease or use sarcasm
  18. 18. Rely on email to communicate</li></li></ul><li>COACHING SKILLS<br />ACTIVE LISTENING<br />Lets learn the art of Active Listening<br />“Active listening is a structured way of listening and responding to others”<br />
  19. 19. COACHING SKILLS<br />POWERFUL QUESTIONING<br />Lets learn the art of Powerful Questioning<br />“Questions which are asked to develop sufficient rapport as to prompt the source to disclose valuable information”<br />
  20. 20. COACHING SKILLS<br />DIRECT COMMUNICATION<br />Lets learn the art of Direct Communication<br />“Direct communication can be defined as speech that specifically states and directs an action”<br />
  21. 21. COACHING SKILLS<br />DESIGNING ACTION PLANS<br />Lets understand how to Design Action Plans<br />“Action Plan means deciding who is going to do what, by when and in what order for the organization to reach its strategic goals”<br />
  22. 22. COACHING SKILLS<br />GOAL SETTING<br />Follow the SMART way of setting goals<br />“Goal setting is an effective tool for making progress by ensuring that participants in a group with a common goal are clearly aware of what is expected from them<br />
  23. 23. 7 Steps to Effective Coaching<br />Naming the challenge and describing the outcome<br />Brainstorming possible approaches<br />Developing an action plan<br />Setting deadlines<br />Establishing criteria for evaluation<br />Facilitating action<br />Following through<br />THE 7 STEPS<br />