1. Khodhanda Murthy Subramaniyam
5/55 Garfield Street
WentworthVille, NSW-2145
Mobile No: 0433633613
Land line: 0286779990
Email: murthy2358@yahoo.com
Personal Profile I have over 7 years’ experience within Technical Customer Support. I
am an individual with sparkling communication skills. I am an enthusiastic and motivated
individual. I have excellent time management skills. My ability to adapt to changing
environments or circumstances enables me to work well under pressure. I am friendly
and approachable yet professional and fair.
Education and Qualification
• Studying Certificate IV in Information Technology & Help desk
• Diploma in Computer Hardware & Networking
• Certification in Medical Terminology (Medical register of Australia )
• Certification in Home Tutoring ( Mission Australia )
• NCTVT Apprenticeship Steward Trade
Corporate training undergone
• Certification in customer service ( call center agent) conducted by Mphasis
• Train the Trainer (Exploring Our Potential)
• Core Training Programmers to handle Food and Beverage by Taj group.
Corporate Training under Telstra umbrella
NBN WIFI Broadband & Premises Networking (NBN01052A)
Work Experience
Telstra – “Technical Support Specialist “June 2014 – Till Date
Duties and Responsibilities
 Provide customer support and technical issue resolution over the phone via
Remote logging tools such as Windows remote servers and LogMeIn console
 Networking of the devices using TCP/IP technologies
 Communicate with customer in Laymen’s Terms to get better understanding of the
customer issue and faster resolution rate
 Meeting KPI standards for business perspectives and won best service technician
of the Telstra Platinum
 Constant communication to the customer to provide successful solution to get the
service back and running
 Basic troubleshooting of the network including Modem, Routers, Gaming
Consoles, Antiviruses
Khodhanda murthy, Tel: 0433633613 1

2.  Provide remote support for all Windows and Mac internet configuration
Telstra – ‘Sales and Technical Support Consultant’ Oct 2012 to June 2014
Duties and Responsibilities
•Installation, maintenance, troubleshooting, and repair of desktop technology
hardware and software.
 Troubleshooting & understanding of technology including, home networking,
security software, game consoles, and other digital devices
 Installation & maintains of all types of modem & routers currently in the market
 Assists in the setup and operation of audiovisual hardware as required by end user.
 Configuration & troubleshooting Email application ( Outlook, windows Live, etc)
 Upselling perfect technical plan according to the end user requirement.
 Escalates incidents and questions to appropriate support groups.
 Assist in administration and maintenance of technology infrastructure components.
 Configuration of Big Pond and 3rd
Party Modems including ADSL, Cable, 3G and
4G devices
Hewlett – Packard, “Desktop Support” May 2011 to May2012
Duties and Responsibilities
• Refresh Project for GE Health Care, Imaging the New laptop and desktop with the
standard Win 7 or XP. Migrate existing data and specific personalised configuration
files (such as Internet favourites and outlook PST files) and also necessary software
depending according to the user.
• SCDM, Solution Desk, Lotus notes, Exchange, Office WebEx
• Manage users profile through Active directory.
• Asset Management ( update stock with IMACD)
• Technical Trouble shooting over the phone ( Desk top support ) Remote access
• Maintain documentation such as asset management details and customer sign-off
records.
• Support other business related application for multiple account ( GE Healthcare , GE
Money and GE Energy )
• Advanced Windows 7 and XP support ,Office 2003/2010 support skills
• Understand and work within the HP Standards of Business conduct.
Personal computer (home based business) Feb 2010 to May 2011
Duties and Responsibilities
• Assembling and upgrading all computer peripherals
• Computer Repairs, Upgrades
• Virus / Spyware Removal
• Internet / wireless Networking Setup & Support
2

3. Coonabarabran High School, NSW “Technical Support Officer” DEC 2009 to Dec
2009)
Duties and Responsibilities
• Installing, upgrading and supporting IT Infrastructure
• Providing advice to School Principal on technical issues impacting on DET
standard ICT technologies and learning systems
• Providing 2nd
level support for L4L technologies and liaising with other
technology support officers to ensure high quality service to all schools
• Providing technical solutions for network issues
• Interpersonal skills that demonstrate an ability to effectively relate to staff
and students at all levels.
• Sound oral and written communication skills with the ability to provide
effective advice and support.
• Conceptual and analytical ability within the IT field, including the ability to
develop innovative solutions to problems.
• Ability to install and maintain network systems incorporating the Internet
and Electronic Mail.
• Ability to work with minimum supervision.
Katoomba Trading Pvt Ltd Customer Sales Representative Jan 2009 to Nov 2009
Duties and Responsibilities
• Handling inbound phone enquires on behalf of sales team
• Utilizing an in-house database system to process customer enquiries
• Wholesale order taking
• Preparing Sales invoice
• Data entry and maintaining Payment register
• General administration as required
Mphasis Bangalore, India “Desktop support” Jun 2004 to Sep 2005
Duties and Responsibilities
• Online core support for the broad-band service
• Assisting the customer according to their operating system
• Call clients to provide reminders and status reports.
• Utilizing an in-house database system to process customer enquiries and provide
information
Sincerely,
Subramaniyam KhodhandaMurthy
Khodhanda murthy, Tel: 0433633613 3