1. CURRICULUM-VITAE
Subharaj Roy
E-mail: subharoy.roy538@gmail.com
Mob: +91-9474601153
Permanent Address: 76 Chaitanya Avenue, Present Address: 109/1 Subhas Nagar
A-Zone,Durgapur-713204 Road,Dumdum Cantonment,
Dist- Burdwan, State- West Bengal. Near Amtala Pukur Park,Kolkata-700065
Seeking a professional assignment in Network Administration/Desktop System Administration in
a growth oriented organization
SYNOPSIS
A Graduate (B.tech in CSE) and proven IT Engineer (Pursuing CCNA) with nearly 2 years of rich
experience in Desktop System Administration & Technical Support & IT Infrastructure Management.
Previously working as a “Desktop Engineer” in Wipro InfoTech(IMS Division) on behalf of DSM
Infocom pvt. Ltd from July 2013 to March 2015 at Durgapur, W.B.
Previously working as a “Tech Support Engineer” in Clarus Telecom India Pvt. Ltd. from May 2015 to
June 2015 at Kolkata, W.B.
Presently Working as “Engineer-Desktop Management” in Wipro InfoTech deputed at Standard
chartered bank data centre from June 2015 to till now.
Adept in IT Infrastructure Management, Technology resource administration with experience of
establishing vendor networks and exposure in IT operation and service delivery.
Excellent Knowledge in resolving complex networking, hardware and software related issues.
AREAS OF EXPERTISE
PROFESSIONAL COMPETENCE
• Core competence in IT Infra-structure Implementation, Configuration, Administration and Service
Support of Hardware, Network, Operating Systems etc.
• Proven proficiency in Business Requirement Gathering & Analysis, Process & Technical Definitions,
and Policy Management for Infra-structure Implementation and IT Operation & Service Delivery.
• Dedicated Team Player with strong analytical, problem solving, decision making, communication &
interpersonal skills.
Experience Profile
• Previously working as a Desktop Support Engineer in Wipro InfoTech on behalf of DSM Infocom
pvt. Ltd from July 2013 to march 2014 at Durgapur, W.B.
• Previously working as a Tech Support Engineer in Clarus Telecom India Pvt. Ltd. from May 2015
to June 2015 at Kolkata, W.B.
• Presently Working as a “Engineer-Desktop Management” in Wipro InfoTech deputed at client
standard chartared bank data centre from June 2015 to till now.
2. WORK PROFILE
• Planning, implementing, configuring, optimizing & troubleshooting of Windows XP / Windows 7
/ Windows 8 operating system.
• Exposure in hardware /software installation, troubleshooting network related issues and to
manage IT desktop infrastructure.
• Maintain the database of all IT related Assets.
• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support.
• Act as a SPOC(single point of contract) of overall desktop compliance.
• Regional desktop compliance lead for EAST region.
• Attending regular discussion regarding improvement of non compliance parameter with
global IT team and internal WIPRO support team.
• Incident management.
• Maintain overall desktop compliance as per defined policy which includes SEP(Symantec
endpoint protection manager) updation, Patch updation on pilot systems through WSUS service,
DLP(data leakage prevention) through Symantec.
• Prepare Overall desktop compliance report for the region and share the same with concerned
team.
• Knowledge of SCCM(Security centre configuration manager).
• Knowledge of system drive(FDE) encryption on Dell and Lenovo systems.
• Knowledge of data transfer through windows data transfer.
• Setup desktop computers and peripherals and test network connections.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems’ software and hardware.
• Strong knowledge of handling customers query & provide immediate response over phone or via
mail or through remote sharing.
• Incident Management through Remedy 8.1 ITSM tool and inform the same to end users for
smooth IT operations.
• Escalate the issues which are not resolved with maintaining proper ticket management in the call
logging tool i.e. Remedy 8.1.
• Remotely take console of users system and resolved their technical issues through VNC viewer.
• Taking care of internal as well as external users system related issues and maintaining proper IT
infrastructure support as per the defined IT policies.
Knowledge
• ITSM (IT service management tool) like Remedy 8.1,Maximo(IBM) ticketing tools.
• Nagios core IT infrastructure monitoring tool.
• IBM tivoli(Asset Management tool).
• Dell power edge server R710,R310.
• Spice works asset management tool.
• Lan sweeper asset management tool.
• Nmap
3. • SEM(Symantec Endpoint protection manager).
• Remote software like Logme in Rescue,Ammy,Team viewer,VNC Viewer.
• Trend micro and quick heal antivirus.
APPRECIATIONS
• Appreciated by customer “Shoppers Stop Ltd.” For providing high level support during EOSS.
• Appreciated by customer “Standard Chartered Bank” for maintaining magical zero figure in
non compliance domain.
• Appreciated by Wipro IT manager for successfully completing the SOE version up gradation
task on all the pilot systems of SCB.
ACADEMIC QUALIFICATIOIN
• B.Tech in CSE from WBUT with 7.67 DGPA in the year 2013.
• 12th
from W.B.C.H.S.E with 69.80% in the year 2008.
• 10th
from W.B.B.S.E with 72.25% in the year 2006.
PROFESSIONAL QUALIFICATIOIN
• Summer Training - Vocational training at Salt Lake (Sector-5,Kolkata) done project on Course
Management System (using JAVA) under Globsyn Skills.
• 48 hours C course from NIIT, Durgapur.
• 48 hours Oracle course from CMC academy (A Tata Enterprise).
• Pursuing CCNA.
o Knowledge of IP addressing & Subnetting.
o OSI Model.
o Knowledge of Basic Router commands.
o Access-List configuring.
o Knowledge of Routing protocols like RIP,EIGRP,OSPF etc.
o Knowledge of VLAN & Inter-Vlan routing, STP(Spanning tree protocol).
PERSONAL DETAILS
Father’s Name : Arup Kumar Roy
Date of Birth : 30-10-1989
Nationality : Indian
Sex : Male
Phone No : +91-9474601153
Email Id : subharoy.roy538@gmail.com
Religion : Hindu
Language Known : English, Hindi & Bengali.
PERSONAL STRENGTHS
• Target oriented, highly enthusiastic and optimistic.
• Honest towards our work, dedication, good professional knowledge of Software/Hardware and
Networking.
I do hereby declare that all the above information’s are true to the best of my Knowledge.
