1. Anant Jaiswal
Mobile:+91-8817331005;E-Mail:j.anant81@gmail.com
Seeking challenging assignment in System/Application or Project Administration.
CAREERABRIDGEMENT
 Offeringmore than 7 years of qualitative experience in Systems Administration, Application
Administration, ITSupport, Operations and Team Management.
 Leading a team of 5 resources.
 Result oriented professional with leadership qualities, possessing excellent presentation, organizational,
team building skills and strong analytical mind-set.
 Ability to communicate at all levels & functions effectively whetherindividually or as a team.
 Managing team for supporting various Infrastructure support projects.
 Expertise in handling remote support calls, through remote tools.
 Dedicated team work,and high energy workethic.
 Extensive exposure to international support and workculture.
Skill Set:
 Networking: Installing, configuring & troubleshooting of OS like Win-2003 & Win-2008. Planning,
designing & configuring LAN/ILL/MPLS, ensuring maximum network uptime for Internet and
Intranet. Monitoring installation, administration & configuration of network (LAN & WAN),
troubleshooting network problems.
 Technical Support: Providing support to the end users, troubleshoot users queries and setup of
networks on different operating systems and all other Hardware devices. Extending high-end
technical support on various Servers and ensuring high customer satisfaction levels thro ugh
prompt redressal of their problems. Managing and maintaining servers and Desktop Environment.
 IT Operations: Interacting with business to ensure effective operations. Defining and designing
the hardware and software implementation processes along with creating manuals for the same.
Suggesting improvements in the operations and processes to make the system foolproof. Involved
in Network Monitoring and performance tuning.
 Technical:
 Servers Windows 2003 and Windows 2008 Servers, Exchange 2007 & 2010
 Operating Systems Windows XP Professional,Windows 7 and Windows 8.
 Hardware HP ProliantDL380G5, HP Blade BL460c
 Services DNS, DHCP, Bluecoat Proxy
 Directory Services ActiveDirectory Service(ADS)
 Antivirus Symantec Endpoint Protection11/12
 Virtualization VMWare ESXi5.0

2. PROFESSIONALEXPOSURE
Since March 2014 to Present: Caregiver
Sabbatical to become caregiver formy mentally retarded younger brother whichincluded scheduling of care.
Nov 2011 to Feb 2014: Rockwool(India)Limited, Hyderabad as: Sr. IT Technical Associate
CompanyProfile:Rockwool(India)Limitedis a subsidiary of 2Billion US$ Alghanim Industries Limited, the
Kuwait based MNC and a Licensee of Saint-Gobain Isover of France.
Roles:
 Managing overall IT infrastructure.
 Managing DATA CENTER Operations at Hyderabad HO site.
 Coordinating and working withcentral ITteam to implement corporate IT policies.
 Monitor major projects, ITbudgets, priorities, standards, procedures, and overall IT performance.
 Working as a service desk lead and supporting diversified projects.
 Responsible forLevel 2/3 support for all server and network related issues.
 Interaction with end users and L1 engineers to resolve escalated help desk issues.
 Monitoring, resolving and closing tickets under SLA and priority.
 Providing ITadministrative services and technical support.
 Coordinating with ISPs fortroubleshooting MPLS, VPN& Internet Leased Line connectivity.
 Monitoring and analyzing bandwidth utilization of WAN links.
 Managing vendors and responsible of AMC renewals, Planning and forecasting for ITrequirements,
purchasing software/hardware and other IT devices.
 Creating IT Budget forIT requirements.
 Working under ITILprocess.
 Managing and documentation of IT Assets.
Additional Responsibilities
 Recruitment and Training of the resources in co-ordination with Corporate IT (Kuwait).
 Managing 24X7 Operation support to plants.
 Supporting Sales Branch Offices across India for their IT operations and requirements.
NotableCredits:
 Successfully relocation of Hyderabad Datacenter to New office premises.
 Successfully restoration of all services (MPLS links to other locations, ILL, IP Phones, Destops/Laptops,
Polycom VC Devices, Printers and all user devices)
 Appreciation from Director-IT for Excellent execution of plan for decommission & commission of Severs,
Routers, Switches, AVAYA server, UPS, Cables and Datacenter infrastructure.
Tools Used
Manage Engine AD Manager, NetFlow Analyzer, BMC Remedy etc,
Since July 2009 to Oct 2011 Rockwool(India)Limited, Silvassa-Plant as: IT-Executive
Roles:
 Responsible forInstalling, configuring, and troubleshooting of computers, Operating System, software’s
and Computer Hardware issues.
 Administrating DHCP and DNS services.
 Managing w2k3 ActiveDirectory User & Group management.
 Implementing domain and site policies, implementing GPOs.
 Managing Folder Permissions as organization requirement.
 Managing Remote workstations and servers using remote login.
 Administrating Exchange Server 2007.

3.  Creating Mailboxes and configuring Mailbox properties.
 Managing Backups/Restore using Windows NT Backup.
 Managing BLUECOATProxy Server, generating bandwidth uses and user behavior reports.
 Managing and administration of AVAYA gateway and IP Phones.
 Implemented and managing Centralized managed Antivirus Program (Symantec Endpoint 11)
 Monitoring Endpoint Consol and clients for definition updates.
 Administration of ARS (Attendance record system) Sever.
NotableCredits:
 Successfully restored the Disaster recovery at remote plant location. Restored services and managed the fast
replacements of Network devices from vendors.
Since Nov 2006 to June 2009 Rockwool(India) Limited, Hyderabad as: IT-Executive
Roles:
 Efficientdebugging system Hardware and Softwareproblems.
 Administration of Windows ActiveDirectory Service.
 Managing Domain Controllers, File/Print Servers.
 Configuring and troubleshooting Blackberry Devices/Active Sync and supporting users.
 Handling/Installing dozens of DM/DeskJet/Laser/Thermal and Networkprinters in ActiveDirectory
environment.
 Managing POLYCOMvideoconferencing devices.
Certifications
 MCTS: MicrosoftExchange Server 2010 Configuration
 MCTS: Windows Server 20008 Active Directory Configuration
AcademicsCredentials
 Master of Science (Information Technology)
From AAID University - 2005
 Corporate Training Certificate – ISO 9001:2008 Awareness Program
March 2010
 Lean Six Sigma White Belt Certificate
Oct2010
Personal Dossier
Date of Birth : June 15th, 1981
Linguistic Abilities : Hindi and English
Nationality : Indian