1. Black C Unit 9 2nd Floor Jalan Batu Bersurat
Shopping Complex Pengkalan Gadong
BE3519
Brunei Darussalam
E-Mail ID: cnet.101@gmail.com
Contact No. (673) 8282236
Norman B. Coper
SUMMARY
• I have 8 years of relevant experience in designing, planning, Installing,
Troubleshooting and Maintenance of wired and Wireless Local Area Networks. VPN
Solutions and Providing Remote access solutions and 2 years experience in fusion
splice and mechanical spice(OTDR testing)(referencing 1,2,3)
• Posse’s working knowledge and hands on experience configuring Ethernet Switches,
Brigeding, wired and Wi-fi Routers and other networking equipments.
• I have working knowledge on fiber optic.
• Strong behavioral attributes encompass quick learning capacity, analytical ability,
attention to details and team-playing skills.
QUALIFICATION
EDUCATIONAL BACKGROUND
(ECI) Ednor Colleges Inc.
Tarlac City Philippines
Computer Science
2001-2005
Ednor Colleges Inc.
Technical Department
Electronic Technician
Electrical Wiring Technology
1999-2001
Manpower Advance Studying in Technical
Training Center Inc.
Computer Technician
100g Singapore CFOT Certified
ITE colleges West By The Light Brigade CFHP Training
100g Singapore CFOS/T Certified
TRAINING COPPER & FIBER OPTIC
TERMINATION
(FOC) SINGAPORE
SEMENAR ATTENDED
• Career Orientation Seminar Workshop
ECI Office of student Affairs

2. • Macromedia Dream weaver 4 hrs Seminar.
Informatics Computer Institute Tarlac City Philippines (August 30, 2003)
• Philippines Society of Information Technology Educators Region 3 (PSITE)
Tarlac University (November 28, 2003) Organizational / Affiliation
• Art Society
Office of student Affairs
• Fiber Optic Telephone house Telbru Station Bandar Seri Begawan
SKILL SETS
Operating System Windows NT. XP. UNIX. LINUX
.VISTA,WIN 7,WIN 8
Networking Technologies LAN. WAN Wireless, VPN
Data Base Tools Server 2000, Server 2003, 2012
Key Skills 1. Networking Operations & System
Administration
2. LAN, WAN Implementation,
cabling, topologies.
3. Maintaining, Optimizing &
Troubleshooting PC Hardware.
4. Fiber Optics
5. Splicer
6. Fiber to the home
7. OTDR testing
8. Referencing
Electronics Electronics Layout and Troubleshooting
Electrical System Building wiring Electrical layout and
troubleshooting
FTTH Install and Testing
Graphics Photoshop, Illustrator, CorelDraw
Software Microsoft, Mac, Linux
Microsoft Word, Excel, PowerPoint, office 2007
WORKING EXPERIENCE
No Designation Location Duration Role
1 Sub Contract
Technical
E-speed Telbru Telecom
SDN BHD Brunei
Darussalam
Present Installing Modem and Configure
Wan, Wi-Fi
2 Graphics Yayasan Complex 3 months Video Editing, Logo Design
3 Technician Yih Fa Computer Shop
Brunei Darussalam
28 -08-05
01-02-07
Handling Technical faults and
providing support to the clients.
Installing software mac, linux,
4 Machine
Operator
(IWS) International
Wiring System (Phils.)
10-03-05
23-08-05
Machine Operator

3. Corp.
5 Data Control SSS Social Security
System Tarlac City
Training
6 months
Data control & Mailing System
6 Technician Comfusion Computer
Tarlac City Phils.
01-09-04 Networking, Server Maintenance
7 Electrician Philippines 2000-2005 Electrical wiring Contractor
8 Technician Brunei Present FTTH Supervisor
CURRENT JOB RESPONSIBILITIES
• Install, configure and maintain low and high-end Ethernet Switches, Routers
(Fortinet, Edimax, SMC, Linksys, D-link, Netgear), Multiplexers and Bridges Point to
Point. ONT Huawei
• Planning, Installing, Troubleshooting of Fiber,UTP CAT 5E, CAT 6 RJ-45 Cables,
WI-FI
• Manage hardware and software firewalls, secured wired and Wi-fi Networks with
encryptions technologies like WEP, WPA.,WPA2
• Assemble, diagnosis, troubleshoot desktop computers and servers from PIII-Quad
Core ht/Xeon, X64Bit, Intel core 2 Duo Processor Computer intel Base
• FTTH supervisor and Quality Control
CORE COMPETENCIES
• Installing application systems under deployment of servers in respect to hardware,
network, etc.
• Planning & Implementing software rollouts, E-mail administration, administration
and upgrades.
• Planning / designing servers for back-up and recovery of mail/server/database
information.
• Configuring systems in the company for the smooth working of operations.
• Preparing systems utilization weekly/monthly reports managing server & user
accounts.
Networking Projects:
• Designing, Implementing and supporting networks.
• Maintaining, updating the LAN & WAN infrastructure of a site.
• Installing and configuring the servers for fault tolerance with user security and Disk
Space management to optimize the server utilization.
• Importing training to end-users in the post-implementation phase.
Client Servicing:
• Managing customer service operations, ensuring customer delight by achieving
delivery & quality service quality in the shortest possible time.
• Building, nurturing & maintaining healthy, cordial mutually beneficial business
relationship with customers.
• Resolving customer complaints on performance bottlenecks.
• Providing value added customer services by attending customer queries and issues.
• Monitoring the post service activities like follow up with the customer, service
reminders and handling customer grievances for superior customer service.
• Providing satisfactory services & support to ensure repeat business.
Technical Support:

4. • Assisting in the design and implements in the operation of the network,
troubleshooting network problems and conflicts.
• Suggesting improvements in the operations and processes to make the system
fullproof.
• Extending high-end technical support on web-based and non web-based products of
the organization.
• Ensuring high customer satisfaction levels through prompt redressed of their
problems.
PERSONAL DETAILS
Name : Norman B. Coper
Date of Birth : September 05, 1980
Gender : Male
Nationality : Filipino
Religion : Catholic
Martial Status : Married
Passport Number : 51-129539
Language : English, Malay
Permanent Address : Villa Socorro Libmanan Camarenes Sur
Naga City Philippines
I solicit that the above furnished information is true to best of my knowledge and
belief.
Yours truly,
Norman B. Coper