Solution Mapping analysis case study for Master data Management

1. 1
Master Data Management
Support Solution Mapping
Ketan Talele
May 2021

2. 2
Table of Contents
Summerization of problem, solution and implementation
01 EXECUTIVE SUMMARY
Brain storming process outcomes and improvement areas
02 BRAIN STORMING
Benchmarking possible solutions to identify best possible
scinario
03 SOLUITON MAPPING

3. 3
EXECUTIVE SUMMARY

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MDM Solution Mapping | Ketan Talele May 2021
Implementation
CUSTOMERS
Executive Summary
Problem
 Need to identify improvement areas and possible solution which will lead to reduction in the flow
of repetitive queries, execution gaps while maintaining optimum output quality
 Solution should show positive outcomes within 3 months and should result in client satisfaction
and gain recognition
Solution
 Brain storming session with core execution team have produced results, and helped in identifying 6
improvement areas, repository, automation, evaluation, communication, trainings and
recommendations
 Profound assessment and benchmarking of already implemented solutions helped in identifying
most suitable combination of solutions which would address all the improvement areas within
the pre-defined timeline and will also lead to client satisfaction and recognition
Implementation
 Combination of solutions which were implemented for Health Plus, Lifeline Vision and Medico
Ind, would check in all the improvement areas and would be the most suitable solution
 It would create knowledge repository, would automate query template, will reduce queries
by 80%, will maintain high quality standards, will help team with process and
communication trainings along with managerial evaluation of queries and possible
recommendation for new queries
 Implementation cost: ~ USD 80,000
 Implementation Duration: ~ 18 – 20 days

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Brain Storming

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MDM Solution Mapping | Ketan Talele May 2021
Automation
Automate Query template, to
save on cost, man hours and
improve on quality
Evaluation
Manager evaluation of all the
queries before sending them
out
Trainings
Mandetory periodic Verbal and
written communication and
process training seeions for the
whole team
Recommendation
Evaluation of complete process
and recommendations for
continuous improvement in case
of new scenario
Communication
Maintaining the professional
communication and email
evaluation by seniors and
manager
Repository
Create a knowledge
repository, which will be
useful for future execution
 Rigorous brainstorming session to
identify improvement areas and ways
to increase client satisfaction index
for the Master Data Management support
have yielded results and we have
identified six improvement areas
 We have also identified and short
listed possible solutions which are
already implemented for other Healthcare
clients to tackle similar situations and
have shown positive outcome
 The identified solutions will be assessed
and benchmarked to identify most
suitable solution or combination of
solutions which would resolve the
current issues, will upsurge the client
satisfaction and will show positive
results within 3 months
Brain Storming

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Solution Mapping

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MDM Solution Mapping | Ketan Talele May 2021
Solution Mapping
Past Client: Health Plus
Solution Implemented: Periodic Refresher Training, and In case of new scenario started providing
observation/evaluation and recommend solution along with query
Results: Reduction in queries by 75%, made team competent and independent
Improvement area: Need to implement automation
Implementation cost: USD 15,000
Implementation Duration: Immediately
1
 Out of 6 possible solutions, combination of solutions implemented for Health Plus, Lifeline Vision and Medico Ind, would serve as best
possible solution which would work on all 6 improvement areas and will also produce positive outcome
Past Client: Lifeline Vision
Solution Implemented: Knowledge Repository, and Query template Automation
Results: Reduction in queries by 65%, precise but inclusive queries
Improvement area: Need to improve on quality
Implementation cost: USD 40,000
Implementation Duration: 18 Days
2
Past Client: Medico Ind
Solution Implemented: Periodic Refresher Training (process), Communication training, query evaluation
by managers and seniors before sending them out
Results: Reduction in queries by 80%, Zero Quality issues
Improvement area: Need proper resource utilization for non-core activities
Implementation cost: USD 25,000
Implementation Duration: Immediately
3
Health
Plus
Lifeline
Vision
Medico
Ind
1
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MDM Solution Mapping | Ketan Talele May 2021
Thank You
Ketan Talele
Email: ketantalele4@gmail.com
Phone: 9930838349
LinkedIn: https://www.linkedin.com/in/ketan-talele-bb31a042/

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MDM Solution Mapping | Ketan Talele May 2021
Misc.
Past Clients
Annual Revenue
(in $ Million
Solution Implemented Results post 3months
Cost to implement
solution
(in $ K)
Collective
Duration
Super Medicals 1.2 Created knowledge repository
1.Reduction in queries by 65% but not sure if
team is becoming competent
2.Highlighted few quality concerns
25 15 days
Max Life 0.9
Periodic Refresher Training – Process
related
1. Reduction in queries by 75% but highlighted
communication related issues.
2.The queries asked, were missing few
important details leading additional follow ups
10 Immediately
Lifeline Vision 1.8
Created knowledge repository
Automated query template
1.Reduction in queries by 65%
2.Appreciated 'precise' but inclusive queries
3.Observed few quality issues
40 18 days
Medico Ind. 2
Periodic Refresher Training – Process
related
Communication Training
Managers started evaluating the queries
before sending to client
1.Reduction in queries by 80%
2.ZERO quality issues
3.Raised a concern about team's utilization for
'Non-core activities'
25 Immediately
MedtroX 1.6
Periodic Refresher Training – Process
related
Created knowledge Repository
1.Reduction in queries by 80%
2.Reduction in quality issues by 99%
3.Not sure if team is becoming competent/
independent in true sense
35 15 days
Health Plus 0.7
Periodic Refresher Training – Process
related
In case of new scenario – started providing
observation/evaluation and recommend
solution along with query
1.Reduction in queries by 75%
2.Believed that team is becoming competent
and independent
3.Adviced to implement automation to reduce
manual intervention
15 Immediately