The document discusses various tools and methods for continuous performance improvement, including: 1. Performance measurements to set targets and monitor progress. 2. Employee improvement teams that seek opportunities to enhance the company. 3. Achieving recognizable improvements that benefit the company economically. It also outlines the Plan-Do-Check-Act (PDCA) model for continuous improvement projects and describes how to use the "5 Whys" technique to identify root causes of problems. Finally, it lists several quality tools including diagrams, charts, and affinity diagrams.

1. Continuous Performance
Improvement
Celina Miller

2. Continuous Performance
Improvement
1. Performance measurements that are used to establish
performance targets and measurements.
2. Employee improvement teams seek and search out
opportunities to make improvements in the company.
3. Achievement of recognizable improvements that
make a difference and provide economic
improvements to the company.

3. How to use the 5 Why’s
1. Write down the specific problem.
2. Ask Why the problem happens and write the answer
down below the problem.
3. If the answer you just provided doesn’t identify the
root cause of the problem that you wrote down in
Step 1, ask Why again and write that answer down.
4. Loop back to step 3 until the team is in agreement
that the problem’s root cause is identified.

4. PDCA Model
The PDCA is a four-step model, which is to be used as a tool for
continuous improvement.
The PDCA is should be used when doing the following:
When starting a new improvement project.
When developing a new or improved designed of a process,
product or service.
When defining a repetitive work process.
When planning data collection and analysis in order to verify and
prioritize problems or causes.
When implementing any change.

5. PDCA Model
Plan: When you use plan, you are actually analyzing your
company, organization, and work center’s current process.
Do: We need to generate possible solutions and implement
the solution to a small group of personnel.
Check: The check is used to measure success of the
implemented improvement plan. The check is done more
than once.
Act: The act will be completed when the improvement has
become the standard.

6. 7 Quality Tools
Relations Diagram
Tree Diagram
Process decision program chart (PDPC)
Arrow diagram
Matrix Diagram
Matrix Data Analysis
Affinity Diagram

7. References
Industry Insight. Making a Continuous Performance
Improvement Culture. Retrieved by
http://www.bkd.com/articles/2009/making-a-continuous-
performance-improvement-culture.htm
5 Whys. Getting to the root of the problem quickly. Retrieved
by http://www.mindtools.com/pages/article/newTMC_5W.htm
Determine the root causes: 5 Whys. Retrieved by
http://www.isixsigma.com/tools-templates/cause-
effect/determine-root-cause-5-whys/
ASQ. Plan-Do-Check-Act Cycle. Retrieved by
http://asq.org/learn-about-quality/project-planning-
tools/overview/pdca-cycle.html