1. John Andre
710 Skyline Drive, #7
Dracut, Massachusetts, 01826, United States
978.998.5221
jjandre1330@gmail.com
PROFESSIONAL EXPERIENCE
COASTAL WOODWORKING, Peabody, Massachusetts, United States
Shop Foreman, June 2015-Present
 Administrative control of daily shop functions, including management of a
running budget.
 Planned and executed reorganization of supplies, resulting in a notable
increase in production.
 Work directly with clients to build rapport and long-lasting relationships.
 Assist in production of handmade cabinetry, proven ability to pick up skills
rapidly and work in conjunction with others.
 Managed orders of supplies, including payment for and transfer of products,
resolving any billing disputes when necessary.
ON CALL INTERNATIONAL, Salem, New Hampshire, United States
Assistance Coordinator May 2014-June 2015
 Proven ability to calm and reassure travelers in situations ranging from the
death of a loved one to armed robbery, medical emergencies and acts of
violence. Appropriation of first-responder situations to local police, embassy,
and EMS services based on caller location.
 Application of psychological principals and recognition of tone-of-voice
changes to make calculated decisions on wording and communications
techniques.
 Intimate understanding of Travel/International Insurance – ability to
interpret legal documentation and insurance documentation correctly.
 Client Services – worked on a daily basis with claims managers and built
symbiotic relationships with clients.
 Responsible for obtaining necessary proof and documentation to obtain
approval from clients for travelers’ medical expenses, evacuations, and
transport.
 Obtain approval from clients ranging from $10,000-$80,000 on a regular
basis.
 Mediate with international hospitals to ensure patients are treated
diplomatically and fairly – proficient in use of telecommunications and
translation services.

2.  Coordinate Doctor to Doctor medical consults internationally to ensure
adequate care.
 Proven ability to receive cold calls and conduct successful sales of products
regularly.
 Understanding of international medical care standards and billing
techniques, advocating on behalf of financially distressed patients and having
costs reduced.
 Proven ability to remain focused and on task while handling 20+
international cases daily – performance metrics above average on a daily
basis.
 International Travel Insurance services – placed Payment Guarantees on
behalf of insurance providers for amounts ranging from $500 USD to
$100,000 USD.
 Communicate constantly with distressed individuals – unrivaled ability to
steady and provide emotional support.
UNITED PARCEL SERVICE, Chelmsford, Massachusetts, United States
Outbound Supervisor October 2011 – May 2014
• Monitor operations to ensure that staff members comply with administrative
policies and procedures, safety rules, union contracts, and government
regulations.
• Plan, organize, or manage the work of subordinate staff to ensure that the
work is accomplished in a manner consistent with organizational
requirements.
• Conduct employee-training sessions on subjects such as hazardous material
handling, employee orientation, quality improvement, or computer use.
• Promote safe work activities by conducting safety audits, attending company
safety meetings, or meeting with individual staff members.
• Collaborate with other managers or staff members to formulate and
implement policies, procedures, goals, or objectives.
EDUCATION
Hamilton-Wenham Regional High School, Massachusetts, United States
University of Massachusetts, Lowell, Massachusetts, United States
Psychology & English Double Major, Candidate, Summer 2016
• Dean's List Spring 2013
• Accelerated Workload Courses
ADDITIONAL SKILLS
• Intrinsically motivated, highly organized.
• Skilled in all facets of Microsoft Office.
• Exceptional lingual faculties in both verbal and written communication
techniques – English.