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Process improvement
The document discusses how organizations must prepare for continuous improvement and change. It outlines an agenda to discuss change, process documentation, process mining, and continuous improvement. Process documentation is important but challenging, as it reveals processes, applications, roles and risks. Process mining measures and analyzes processes and paves the way for quick wins and focused improvements. Continuous improvement should become an organizational mindset achieved through discovery, description, communication, and measurement in an ongoing cycle. Partnering on continuous improvement networks can help organizations adapt and improve.
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Process improvement
- 1. 1 THE WORLD ISCHANGING … ARE YOU READY? PREPARING FOR CONTINUOUS IMPROVEMENT 22 November 2013
- 2. 2 Agenda 1. 2. 3. 4. Change Process Documentation Process Mining ContinuousImprovement 22 November 2013
- 3. 3 The world ischanging … Source: Michael Porter 22 November 2013 1. Change
- 4. 4 22 November 2013 1.Change
- 5. 5 … and soare organisations The changing environment has an impact on: What people do How people do what they do Why people do what they do 22 November 2013 1. Change
- 6. 6 There are twomain attitudes … 22 November 2013 1. Change
- 7. 7 ... but themain problem is the same 22 November 2013 1. Change
- 8. 8 Of the threeconditions for change ... In order to successfully face and implement change, three conditions need to be fullfilled: 1. CuC: cultural condition: Zeitgeist 2. MeC: mental condition: mindset 3. MaC: material condition: knowledge 22 November 2013 1. Change
- 9. 9 ... the MaCis causing all the trouble FACTS INSIGHTS Source: Mark Tansey 22 November 2013 1. Change
- 10. 10 Agenda 1. 2. 3. 4. Change Process Documentation Process Mining ContinuousImprovement 22 November 2013
- 11. 11 Going back tobasics … MaC = documentation is boring but key, however: • Means, not an end • Transversal, not top-down • Recycling, no efforts lost Source: MAVIM This is the time of knowledge networks 22 November 2013 2. Documentation
- 12. … reveals processesand applications … 22 November 2013 2. Documentation
- 13. 13 … but isnot as easy as it sounds S V V T O People Process Technology Source: MAVIM 22 November 2013 2. Documentation
- 14. 14 The reward isgreat, however, …. Insight in impact and efficiency Knowledge-sharing, wiki-like network Roles and responsibilities Application landscape Risk and compliance The fulfilled MaC is a knowledge sharing network, i.e. an organisation’s central nervous system 22 November 2013 2. Documentation
- 15. 15 … when thingscan start moving Source: Treacy and Wiersema 22 November 2013 2. Documentation
- 16. 16 Agenda 1. 2. 3. 4. Change Process Documentation Process Mining ContinuousImprovement 22 November 2013
- 17. 17 Measuring and mining... • Process mining slides invoegen 22 November 2013 3. Mining
- 18. 18 22 November 2013 3.Mining
- 19. 19 22 November 2013 3.Mining
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- 21. 21 Agenda 1. 2. 3. 4. Change Process Documentation Process Mining ContinuousImprovement 22 November 2013
- 22. 22 ... pave theway for improvements … Quick Wins 22 November 2013 .Focused Improvements & Lean 4. Continuous Improvement Continuous Process Improvements
- 23. 23 … which areto become a mindset CONTINUOUS IMPROVEMENT AND INNOVATION 22 November 2013 4. Continuous Improvement
- 24. 24 Our initial deliveryis linear … Intake •Gather information •Scan for quick wins •Define goals, scope, deliverables As Is To Be Planning & Decision Implementation •Inventorise •Analyse As Is •Document processes •Create information network •Analyse To Be •Perform process measurements •Define solution concept •Define To Be scenarios •Design implementation approach •Decide on preferred choice •Finalise implementation plan •Implement business change •Define process owners •Communicate •Document •Educate Project & Change Management 22 November 2013 4. Continuous Improvement
- 25. 25 … but culminatesin a perpetuum DISCOVER IMPROVE DESCRIBE COMMUNICATE MEASURE 22 November 2013 4. Continuous Improvement
- 26. 26 Partnering continuous improvement... RICH EXPERIENCE SPECIALITY UNITS MIXED STAFF EXPERT TEAMS CREATIVITY BPM MAVIM NETWORK ORGANISATION PRAGMATIC 22 November 2013 4. Continuous Improvement KNOWLEDGE SHARING
- 27. The world ischanging and so are organisations. There are two main attitudes, but the main problem is the same. Of the three conditions for change, the MaC is causing all the trouble. Going back to basics reveals processes and applications, but is not as easy as it sounds. The reward is great, however, when things can start moving. Measuring and mining pave the way for improvements, which are to become a mindset. Our initial delivery is linear, but culminates in a perpetuum. Partnering continuous improvement is a story with a happy ending … 22 November 2013 27