1. 1
CURRICULUM VITAE
PERSONAL INFORMATION:
Name : LE DONG XUAN THAO
Date of birth : January 2nd
, 1989.
Place of birth : Thua Thien-Hue Province
Marital status : Single
Working experience : 2 years 7 months
Mobile phone : (+84) 164 982 5378/ (+84) 935 965 566
Home address : Thuy Bang Commune, Huong Thuy District, Thua Thien-Hue Province, Vietnam
E-mail : xuanthao020189@gmail.com
CAREER OBJECTIVE:
I am seeking an entry position where I can work in a challenging and professional environment and gain
experience in working. Be very self-confident that my skills and hard-working attitude will make a valuable
contribution into profitability of the company.
EDUCATION:
Oct 2008 – May 2012: Tourism Management Department at Faculty of Hospitality and Tourism, Hue
University - Bachelor Degree
Oct 2011 – Dec 2012: Tour guide training course - Tourist guide certificate.
KNOWLEDGE, ABILITIES AND ATTITUDES:
- Holder of Bachelor's Degree in Business Administration in Tourism
- Good supervisory skills and able to support others
- Good planning skills and report writing skills
- Ability to provide orders and listen to details
- Ability to work in multicultural environments
- Good skills in presentation and communication
- Good analytical and problem solving skills
- Ability to work under pressure and attentively
- Enthusiastic, creative, negotiation skills and willing to assume responsibility
- Ability and willingness to learn more whilst working on the job
- Flexible on time management and work

2. 2
WORK HISTORY:
JUL 2012 – PRESENT:
Company : LAGUNA (VIETNAM)., LTD - LAGUNA LANG CO GOLF CLUB
Jan 15 – Present Position: Pro-shop/ Guest Relations Manager
June 14 – Dec 14 Position: Pro-shop/ Guest Relations Supervisor
Nov 2012 – May 2014 Position: Guest Relations Officer
Major tasks
- Manage the accuracy of Golf reservations.
- Check in and check out of members and guests.
- Ensuring all daily reports to do with cash/credit takings is correct and as per policy.
- Coordinating with Purchasing Department on the timely ordering and delivery of merchandise.
- In the absence of Club Manager, take responsibility for the department’s daily operation.
- Providing high quality customer service to the golfing public, perform assigned golf operational
activities, supervising staff at the pro shop, and perform other duties as required.
- Assisting official club events in the organization and execution. Carry out instructions given by the
management team and head office
- Maintain personal knowledge by completing in-house training and workbooks.
APRIL 2011 – SEPT 2011
Company : SUN GROUP – DANANG CITY
Project Ba Na Hills Mountain Resorts
Position Receptionist
Major tasks
- Dealing with bookings by phone, e-mail, letter, fax or face-to-face
- Completing procedures when guests arrive and leave
- Choosing rooms and handing out keys
- Preparing bills and taking payments
- Taking and passing on messages to guests
- Pealing with special requests from guests (like booking theatre tickets or storing valuable items)
- Answering questions about what the hotel offers and the surrounding area
- Dealing with complaints or problems.
HOBBIES:
Reading, Traveling, Listening to Music,
REFERENCE:
Reference 1 : TIM HADDON (Former General Manager of Golf)
Email : haddon1968@gmail.com
Reference 2 : DARREN ROBSON (Club Manager)
Tel : 0918 558 322
Email : Darren.robson@lagunalangco.com