My 2007 Adaptive Path UX Week talk

1. Smoothing the Way The Designer as Facilitator Adaptive Path UX Week 2007 presented by Jess McMullin nForm User Experience | www.nForm.ca August 13, 2007

2. I’m here to talk about a problem …

4. Blue sky

5. Blue Sky Barrier

6. Reference: “The Chaos Chronicles”, The Standish Group, 2003. 51% Challenged 34% On time On budget 15% Cancelled 66% Failure Rate

7. 66%

8. That’s 2 out of 3 projects

9. I’m here to talk about an opportunity

10. Increasing Influence

11. User Centered Design

12. U.S.E.R. ™

15. So what’s next?

17. Pivot 180 º

20. Value Centered Design

22. Business Centered Design

23. Business Centered Design: 1. Using design methods and tools to understand business needs and context. 2. Beyond your run-of-the-mill business discovery 3. One half of value-centered design 4. Beginning of increasing our influence

25. Traditional Facilitation vs. Design Facilitation

26. Same

27. Remove Roadblocks

28. Unlock Potential

29. Different

30. Design facilitation has a point of view. [removed photo of happy user]

31. And a set of tools

34. Breaking the Review & Approve Cycle

35. 2 Ways to think about Deliverables

36. Deliverables That Define Solutions 1 st

39. Review & Approve

40. Review & Approve

41. Power Imbalance

42. Exercise

43. Draw a house

44. Pair Up. Person who’s birthday is next is the reviewer.

45. Review the house. How well does it match the house you drew?

46. Now draw a house together.

47. To design the right solution we have to define the right problem.

48. Deliverables That Define Problems 2 nd

49. Boundary Objects

51. Deliverables That Define Problems Together 2 nd

52. Design Facilitation Tools + Principles

53. In Practice: A quick snapshot

59. Backcasting

60. Start here What has to happen? What has to happen before that? Assumptions Assumptions What has to happen before that? Assumptions Assumptions What has to happen before that? How are things right now?

64. How to align user needs, business drivers, and online offerings.

65. Secret Sauce 3 tips to take home

66. Start Earlier: Iteration Zero #1

67. Jan Feb Mar Apr Discovery & Research Discovery & Research Accelerator Prep Accelerator Workshop Consultation & Design Design Sign Off Kick Off & Team Brief Design (with touch points) Design Sign Off

68. Anticipate the Trough of Despair #2

69. Near Time Turnaround #3

70. Live Capture

71. Live Capture Demo

73. 6 principles

74. C.A.S.T.L.E.

75. 1. Codesign

77. 2. Surfaces Agendas

79. 3. Simple

84. 4. Tangible

86. 5. Literal

87. How Literal Is the Interpretation?

88. 6. Evidence Based

92. Facilitation Activities

93. Getting Started Yourself

94. Get people working together

95. Peel Back the Layers

97. Partner, Pilot, Publicize

99. In Closing

101. Blue Sky Barrier

102. Blue sky

103. Wave

104. Thank You! jess DOT mcmullin AT nform.ca 1.800.670.7025 www.nForm.ca www.slideshare.net/jessmcmullin